I highly advise against using Black Mountain Logistics if their "service" level is anywhere close…read moreto my experience tonight. Apparently they subcontract with Delta airlines to deliver bags that have not made it to their destination on time. According to Delta they were to arrive between 6pm and 11pm and were to call before arriving. At 11:15pm on a Sunday night they finally arrived (no call) and I was about to head to bed. I saw them outside (the owner and some smaller younger kid) and went out to meet them. The kid walked up laughing a bit and I asked "do you all have our phone number? I'm curious why you didn't call especially if you were going to be late?" He immediately rolled his eyes then asked for my signature. I stated "before I sign I'd like an answer to my question..." He then replied "if you aren't going to sign then you can pick it up at the airport..." and started to load the bag back in the vehicle....no apologies for not calling...no "I apologize for running late..."...nothing. Instead an altercation occurred when the owner got out of the vehicle and before asking what the problem was he instantly started using foul language and became over the top irate. I asked if he even knew what I had asked his employee and he said "it doesn't **cking matter". If that's the example that's offered as their service level I would HIGHLY avoid this business at all costs. Everything would have easily and quickly been resolved with a simple apology at the start by the person who unloaded the bag. Pretty basic customer service principle.

From the owner: Courier Delivery Services…read more We deliver documents, packages, pallets, crates, flowers, lunches, parts (auto, machinery, etc.), toner, legal documents, payroll, deposits, medication, medical supplies, lab samples (medical, veterinary, biodiesel, soil, etc.), groceries, blueprints, office supplies and more. Scheduled Delivery Our customers get daily, weekly, and monthly pick-ups for their many types of repetitive deliveries. Whether its bank deposits, daily warehouse sweeps, inter-office deliveries or more, Black Mountain is ready to be there when you need us. Emergency / Expedited Delivery We know a missing part or low toner can be detrimental to your business. We will get your package delivered and get you back to business. Medical / Specimen Delivery Let Black Mountain provide on time, accurate same day delivery of your supplies and specimen's. Other available services White Glove Delivery Live Animal Delivery