Fast response! Polite and knowledgeable. He had to order the part for our furnace so job is not…read morecomplete but I believe this is a reputable and trustworthy company. Made a great first impression.

We came home a week ago to a cold home, 47 degrees, my husband got it running again but we knew it…read morewas time to bite the bullet and get a new furnace. We did a lot of research and decided to go with Perfect Indoor Comfort, best decision we have ever made.We had a 28 year old furnace and it never felt warm in our kitchen until this last Wednesday when we got our new furnace. The heat distribution is incredible. I have never felt so comfortable in my home.

Damien was great! I had a commercial water heater go out. He put aside the other things we was…read moredoing in order to get on top of my job promptly. He investigated possible solutions, got me price estimates, advised me on the best fix for my situation, and made it happen. This was a big job, and he handled it within just a few days. The work was clean, and the work area was clean when they were done. I'm very happy with Affordable Refrigeration, and I highly recommend them.

Used Affordable Refrigeration at my business on a heating and cooling project for a building…read moreexpansion. Very happy with the work. On time and budget. Started using them for my home furnace and air conditioning service soon after. Great work, dependable and always cleans up work area. KLT

Great family owned and local business located in Antigo, WI. From the start they've been…read moretransparent, accommodating, and although they weren't the lowest quote we had but got so much more for the few extra dollars. You can't put a price on the peace of mind that the job was done correctly.

They did a great job trouble shooting our dual system (boiler and hot water heater in one). We were…read morehaving problems with temperature regulation, so I stopped by the office. Nate and another young man came out the next morning and worked until it was running correctly. No more super-hot radiators, and showers now have consistently warm water (not hot, cool, hot, cool...). Thanks!

Let me start off with, it's my fault for not asking the price before hiring them for this job,…read morehowever, I have done a lot of business with Best 1 over the last 20 yrs or so in servicing my home and my rentals and they have always charged by time and materials and been very reasonable.  Recently, I had a hot water heater changed out in my home.  To my surprise the bill came and it was billed as a lump sum of $1984. I was shocked to say the least.  This was for a 40 gal, 6yr warranty, reg gas water heater.  They can be found anywhere for under $575.  If you add in $100 for a couple of extra parts  and allow $100 for disposal of the old water heater (which is very generous) you have a total cost of $775. They arrived at 3 pm and left for 45 mins to go get the water heater from the shop, and were done at 5:00  ( 2 men). That is 1.25 hours working time. Allowing for the .75 hrs  to run to the shop (they should have had the water heater along) that's 2 hrs x 2 for a total of 4. 1209 divided by 4 is over 300 an hr.  Buyer beware...I have since gotten 3 other estimates, all under $1500.

If you're trying to choose a Plumbing and Heating company, look no farther. Best 1 is awesome. I've…read morehad plumbing done and my furnace replaced. Nick explained my options and Mia is very helpful with giving you quotes. Trevor and Logan had my new furnace installed in less than 3 hours. Overall great experience

Needed my heater vent to be reinstalled after a roof job. Jim came out quickly, worked efficiently…read moreto fix and reinstall the vent. After doing a solid job with the install he did a quick test to make sure the heater was up and running! Great service from a local small business.

I don't normally write reviews, however the service provided by PD was exceptional. Our furnace…read morewent out on one of the coldest Friday nights. No local HVAC Company would come out. PD came from an hour away late in evening and fixed it with parts on hand at an extremely reasonable price. He was very professional , informative and friendly.

Called PD for an estimate for a 2 commercial water heater replacement for my hotel after speaking…read morewith him on the phone he drove the 2 hours north gave me a great estimate with top of the line equipment! Came back a week later and installed everything on time exceptionally clean work! He also took the time to educate my staff on preventative maintenance issues to put in place to protect our equipment for the future .His service and knowledge are top notch! Jarred salsbury Bestwestern plus concord inn!

TLDR: Got service for caulking bathtub…read more Bad job and would not refix. Issued refund but took a LONG time to receive. End of day, TERRRIBLE communication from PGA. My parent's got service at their home for a few things. This was all done and paid for on 09/15/2025. Everything was done fine with exception of caulking around the bathtub. 1) The caulking was not done well 2) There was no communication as to not use the the bathtub for a given period of time I reached out to PGA and spoke with the scheduler. He told me any disputes would have to go thru his boss, Rob. He forwarded me to Rob's number, and I left a message. This was on 09/16/2025. I did not hear anything back so I reached back out on 09/24/2025 and left another message for Rob. Rob called me back on Thursday, 09/25/2025, and I explained to him what the situation was. I sent him pictures of the poor service and he said he would have to look into it and will let me know. Monday, 09/29/2025, still nothing from Rob, so I texted him. They responded and said Rob is out of the office this week at a conference in Colorado and will be back next Monday. I responded with a bit of frustration as I talked to Rob on Thursday and he NEVER mentioned that he was going to be gone for a week. I would think if he was going to be gone he would wrap up my situtation or pass it along to someone else in the organization. But we were patient, we gave them the week. Monday, 10/06/2025, still no call back or communication from Rob. I reached back out to get a status update. He finally respondeds saying he wasn't pleased with the appearance (from the pictures we provided) and that he can schedule another visit to correct the problem. I told him that we would not expect to be billed again since we already paid for this service. He said since we ran the shower too soon (reminder, the service tech never gave my parents any communication that they should wait any ceratin period before usage) he'd stil have to charge us labor. I responseded if he cannot fix it free of charge, to refund our money and we'd take our business elsewhere. No response for Rob. Wednesday, 10/08/2025, I reached back out to him. He responded that they could not redo the service free of charge and that he will issue a refund for $131.88 thru a check thru mail. I said, ok, we'll look for the refund in the mail. Wednesday, 10/22/2025, we've still have not received the refund so I reach back out. We are pretty frustrated at this point. No response again, so I reach out again on Thursday, 10/23/2025 and got a hold of someone. This person told me, since Rob supposed issued the refund, any resolution has to go thru Rob. And Rob is currently out all day in meetings and a message has been relayed to him. I expressed my frustation saying, is there no other person that can help. We've waited patiently already close to a MONTH. All this person could offer was an apology. Finally Friday, 10/24/2025, Rob responds and says check is in the mail. Not apology, nothing. I respond expressing more frustrations also saying I will leaving a bad review for them. Ofcourse he responds quickly now when he hears he is going to get a bad reivew. Thursday, 10/20/2025, my dad finally receives the refund check in the mail. So yes, PGA does do good work. But when it is not good work, good luck working with Rob on getting it resolved. DO NOT expect any kind of reasonable customer service, communication from Rob

Excellent! Excellent! Workmanship and Technical Knowledge are at a very high standard. Very…read moredependable.

The gentleman who worked on our air conditioner was on time, courteous, this is the second time we…read morewe got this particular gentleman to work on are air conditioner, just a great guy, thank you.

We needed a new boiler heating system and called them three times to have them come out to get an…read moreestimate. Finally, a man came out measured and wrote down all the information. We waited and waited and even called again. We never received an estimate or a call. We planned to have it done in August and September before we needed heat. Needless to say, the recommendation we received to use them for this project was a bust and the thousands of dollars we paid went to another company in town.