Machines were wet and dirty when we arrived which wouldn't have been a big deal but we still had a…read moreto pay $70 cleaning fee for machines that weren't clean when we took them, one of the two machines had huge cracks in the center of the windshield which also wouldn't have been a big deal but you obviously have to pay when you break something so why wasn't it fixed. On our way off of the trails at 5:30 we hit a rock in the trail and bent a tie rod. It wouldn't have been safe to drive several miles on the paved road so we called Steve, and he said he didn't have anyone to come pick us up at that time that we should "limp it back to the shop". I asked him to contact me before he billed for any repairs and then I get an email that I was charged almost $300 for the fix that should have been less than $100. We have rented machines at other places in WV before with excellent service. I would not go back to bluewell atv again.

From the owner: Bluewell ATV is a one-stop shop for all your ATV, UTV, and ebike needs…read more We offer rentals, tours, and repairs, so you can enjoy the best outdoor experiences without any worries. Our rental fleet features a wide variety of ATVs and UTVs to choose from, so you can find the perfect one for your needs and budget. Whether you're looking for a thrill ride or a leisurely cruise, we have the perfect ATV or UTV for you. And if your ATV or UTV needs any repairs, we have a team of experienced mechanics who can get you back on the trail quickly and affordably. At Bluewell ATV, we're passionate about helping people enjoy the outdoors. We offer a variety of services to make sure you have the best possible experience, no matter what your needs are."

This place was phenomenal. While i grew up near mt hope i have lived in TN for many years. We…read morecome home often to ride out atvs around Thurmond and Mount Hope. My sons polaris began acting up and eventually died. I called around to other places like massey powersports and bubs cycle and nobody could help us much less wanted to take a look at the atv. Mike (i think) and his wife said to bring it up and they woild see what they could do. Had my bike fixed (despite a large backlog of work) im 2 days and it runs like a top. So glad to see some.new faces in WV that actualy care about the little guys and go the extra mile to make things happen...more than reasonable on price and ill be bringing all my ATVs here for service since they are easily half the price of my polaria dealer in TN.. See you all in the spring! Josh d.

Our group arrived to West Va from out of state. The company we had booked our machines through…read morefailed to communicate that they couldn't honor our reservation due to a broken down machine and wanted us to take a downgrade at the same price. This was told to us at pick up time. Luckily the clerk at the store next door suggested I call Mountaintop Adventures. The lady at Mountaintop assured me they had machines available immediately for rent. She was kind, courteous and accommodating. She went over the details and had us booked with delivery to our resort in no time. Our machine was delivered on time. It was clean and in excellent working order. The delivery guy was thorough and did a proper run down of the machine and answered all questions. We had an absolute blast and were 100% impressed with the company and their machine. Unfortunately on our last day we had an accident on the trail...no fault of machine or driver, for that matter. Upon calling the company to inform them ahead of pick up time, the woman's first question was, "are you ok?" This is the type of business we would like to deal with. They understand their business and they're professional and kind to their customers. Our concern was that we'd be charged the full amount quoted on our contract for any repairs...because we've heard horror stories about other places. We were pleased to know that we were only being charged for the actual damage costs and not being taken advantage of. At the end of the day we were totally impressed with every interaction. It's easy to say a company does well when all things go perfectly, however when you hit snags and the company still exceeds expectations, it's an indication that you're dealing with a stand up business. I highly recommend Mountaintop Adventures for your rentals while visiting the trails in West Virginia. Businesses like this deserve to stay busy and build their customer base.

I gotta share this. We stayed this weekend in the A frame going into Gilbert in the curve. That…read morelittle building is older than I am. We paid for two nights. $344.00. On the first full day there yesterday the toilet flapper broke. We called Mountain Top Adventures yesterday to ask them to come fix it. We emailed them last night. Nothing. No response. This morning, 16 hours after we called and emailed the rental, they showed up as we were leaving and was angry about My Google review of this business this morning. Not bothering to return our requests to come fix the one toilet in this tiny cabin. The guy in the red truck immediately called me a quote, "entitled PRICK" for daring to ask for the toilet to be fixed 16 hours ago. Pretty much the worst customer service from a rental company or leasing agency in my life. I've stayed in Dallas, Denver, DC, Orlando and many other places. I was embarrassed that these Gilbert business owners would treat people from out of town like this. I'm from there. He didn't know I grew up four miles away from this cabin in Verner. He even said he was going to charge me a maintenance fee because we broke the flapper chain LOL. They won't refund my deposit. Keeping my $100 deposit over a $2 toilet flapper chain. These people are crooks. If you're from out of town, then they hate you. Whatever family in Gilbert is running Mountain Top Adventures should be ashamed of themselves. They can keep my measly $100 deposit. I'll never stay in Gilbert again.

They have been sued and the name changed several times.guy told me if he didn't have something he…read morewould the next time I came .so I came and he didn't have anything I asked for.being I drove out of my way I went ahead and bought some exhaust packing and castor 927 16oz..guy charged me right at 20 dollars for a 11 dollar half qt of oil.years ago he ripped me off on a camshaft when he went under the name horsepower unlimited.probably won't be back..beware of anything to do with this man.

Paid a down payment of $2000.00 Cash and financed the rest of the amount through their TD Financing…read more.I am still paying every month and STILL HAVE NOT received my merchandise. This was June the 2nd 2025, It is now 10/17/2025. I called the guy Rusty and Spoke to him about it and he said I had to get ahold of his brother in Beckley WV. I called him and he said he would call me back and have NOT heard a word. I filed a Civil Lawsuit a month ago against them to get my money back so we will see how this goes.

Paid for scooter was supposed be delivered in week or so. It's now been 6 weeks and I have not…read morereceived it. After a month I was refused a refund. .This is just piss poor business

Everything you need for a relaxing pintail getaway! There's a restaurant, pool, hot tub, game room,…read moreclimbing wall in season, and more! So many trails to hike, and the nearby town of Pineville is quaint, with a looming lone boulder called Castle Rock overlooking the city. The rooms were comfortable, had television and WiFi, and if you're lucky, you can book a king suite with your own jacuzzi tub!

We just discovered this hidden gem in WV Lovely cabin…read moreexcellent overview into the woods where nature abounds Great resort with a restaurant and gift shop Many trails from novice to expert with great views Golf course, swimming pool, tennis and basketball courts Close to water for kayaking and fishing We shall return