It's sad that I'm leaving this second review. 9 months ago, the crew that worked there, absolutely…read moredid what they are supposed to and took care of their customers. 9 months ago, I left a glowing review and sent everyone there I could when asked about vape stores in the area. Fast forward to today and the manager that was on duty today, had ZERO interest in working with me. He didn't want to help me replace the O rings on my current tank because just like the last 3 exact same Voopoo tanks I had (the one I went in there with today,was the one I got from them only 9 months ago)it started to flood the carb area, AGAIN. Then I asked about replacement tanks since they wouldn't help me with the O ring, what were the current options. The kid I was working with originally doesn't normally work at that location apparently. So he didn't really put in much energy in getting me into something better. So I chose one I've used in the past. I also brought a whole bunch of unopened coils, still sealed in their packaging. I was ALWAYS told in the past that if things didn't fit/didn't work out as long as they were sealed they would let me trade them out. REGARDLESS if the issue the coils didn't work because of my fault or their fault. Didn't matter, they ALWAYS took care of me. That's WHY I went to that Red Star location always. The manager on duty today, gave me ZERO options. Said it was company policy to only do that when they make mistakes. That's new to me in the couple of years I've been a customer. I've spent hundreds, probably thousands at this location over the couple years I've been a vaper. I won't be returning anymore and if anyone asks my opinion about this location, I'll be sending them elsewhere. I understand there's company policy, but what I was asking for a simple trade out of the coils ONLY, one box for a box - simple. I give back an entire fully sealed box of coils and get a new box that for the new tank I was willing to purchase today. Again, ZERO care from the two dudes on the floor today. I understand in retail there can be a fast/high turn over rate. I try not to get too attached to specific staff. But what happened Red Star!? You completely turn away from taking care of your customers to any degree? I doubt anyone will read this. My Google review I made 9 months ago compared to this one tho, MASSIVE difference. If nothing else, I hope like hell the DM for this area sees this review and has a chat with their staff. The sealed coils I was asking to trade, again, fully sealed brand new box of coils that were LESS than a week old. The dude didn't even ask me if I had an account there to see my purchase history. Just full stop did NOT GAF. Do better or y'all will lose more customers with this BS way of handling your customers.

The manager that helped us was super helpful! He knows his product and is super helpful. I love…read morethat they have a printout of the flavors offered instead of trying to read the little labels! Pricing is amazing as well very affordable! Will definitely be returning!!!

Stopped by and these guys have a awesome selection and even better customer service. My go to spot!read more

I'm simply a customer. Tonight, I went looking for an alternative to smoking cigarettes. What I…read morefound was kick ass products. I really enjoy both flavors I purchased. But what's even more amazing is when you're a space cadet like me and forget your wallet in the store and the staff does EVERYTHING in their power to contact you to let you know. It makes you feel like family. I sure hope this company opens up a store near me in Mead. I'll certainly be going back to 303 for a refill.

Good service & ok selection of juices. Won't be a regular--out of my way--unless I happen to be…read moretraveling south of ft collins.

I have never seen customer service this bad. The girl with the long hair just wants you out of…read morethere. She will not help you find anything. She just stares at you. I'm sure they will not be open very long at all. The positive reviews are from the store it's self I found out. Found a really nice place where they actually want your business in longmont.

JP is an incredible rep of his company, and the prices for glass are unmatched! Thank you to…read moreeveryone there!

Great people! Super uplifting and comfortable vibes throughout the store. They were so helpful…read morehelping me find the right product. They helped me troubleshoot an issue (user error I was the issue) and were super kind about it the whole time. Never felt happier leaving a head shop.

Friendly staff but VERY overpriced compared to other local shops and the prices almost seem made up…read moreon the spot which definitely seems shady. They do have a large selection of vapes, accessories and juice but I'd shop elsewhere before I would consider going back. I want to support local but when I can buy the same products for 50-66% lower online I'm obviously going for the savings. The same pod capes they're selling for $50 are going for $19 online. The juice they're selling is $19 vs $11 online and $16 at other local shops.

Great selection, great customer service, and nice interior. Punch card to earn a free product…read more Comparable prices to other places.

Kind, friendly and super duper helpful. Head shops can lean towards shady and this is the…read moreopposite. Bright and clean. Great experience, for an experienced participator.

The guy working there, not sure if he's the owner, knows nothing about his products. He couldn't…read morecare less about them too.

I had a very good experience two days ago. I was having issues with cartridges working and an array…read moreof battery issues. The staff in the store was excellent! I explained my issues and he quickly resolved it for me. In addition he had an opportunity to upsell me but did not. He offered a cheap solution and I was willing to pay considerably more. The benefit for the store is that I will be a long time customer now! Stores like this can be unpleasant and times and often don't have staff that is helpful. This was a great experience and I appreciate them and will be back!

Was told about this place from another vape shop that didn't have what I wanted. The guy behind…read morethe counter was knowledgeable and I ended up spending way less $ than I expected. Will continue to go here.

Went in there for a few specific things. Was taken care of very quickly and correctly. Appreciate…read moretheir knowledge and customer service. Will definitely be making this my #1 spot

From the owner: Introducing New store in town Piggy’s Snacks & Glass your locally family owned neighborhood store.read more