Walk into this store, and right away a friendly, 'hello,' then you're asked if you need help. A…read moresmall, but well stocked store, if they don't have it, they will order it, and follow through with a phone call. I enjoy the visits to this pet store, and recommend it.

I went in with my 15 year old pomeranian dog because she started to shed and when I bathed her all…read moreof her under coat matted up.... Basically she was a mess. The lady in the dog grooming Center (Abbotsford location) was so nice and gentle with her. When I came to pick her up I found out that they gave her a free complimentary teeth cleaning.... Which I am so grateful for as she won't let me clean them herself. They went over and above and did an awesome job fixing her coat! I will defiantly go back, great service!

purchase denied, totally disgusted with the 2 girls working there 0n the 17th and 20th of April i…read morewish to purchase some feeder fish, they said they wouldnt sell them to me unless i told the size i was going to put them in,. they need to know this WHY went back there on sunday the 2 girls working there standing behind the till not offering to help the other customers in the store, but had the nerve to yell at a little boy who accidentally something and it fell i asked for feeder fish for my grandsons aquarium because i didnt know the exact size THE GIRLS REFUSED i found this totally unprofessional, . The tanks in the place have tons of fish in them. I asked to speak to a person that works there i was told he was on lunch, i waited for him. went asked if he was back from lunch girl named SKY said he is busy . The place was empty with no customers. I was told from my work place that a girl was fired because of medical issues yet she supplied a doctors note upon being hired. yet these 2 girls are so rude and and so unprofessional is putting it lightly, they should be the ones let go. Who are they to say what i can purchase. i have boughten my grandsons feeder fish from there for years. My grandson is autistic and this keeps him calm . I hope the worker who was fired for medical reason goes after these people A VERY UNHAPPY CUSTOMER what goes around comes around bad for business

I called in a few minutes ago reguarding false info on how to take care beta fish. Were told that…read moreplastic plants were good for it. Thats not the story at all. Do not put fake plastic plants in with the beta fish. The plastic plants rip and tear the fins for the little guys. Silk plants are far better then plastic. Also when i called the supervisor wanted to know who said it so they can be corrected. No, instead only correcting 1 person or the 2 that sold us the fish i think everybody needs to be trained on this not just 1 person that will last a week. Also if kids are doing the half ass work there then hire adults especially when working with animals. They barely know how to wipe there own ass let alone take care of animals.

I've been in this store a few times, and recently was in searching for dog beds. The items I wanted…read morewere behind a stack of pallets, as well as a moveable cart loaded with collapsible boxes. Not easy to check anything. Thinking someone will be here in a moment, asking if I need help. Nope. I think I've become invisible, because I've been here before, where you walk past clerks, who don't greet you, nor ask if they can help. This time, In past a young person behind the checkout desk, back out, without even being noticed. I have a disability, you'd think that might bring on a, "may I help you?" Nope, again. Sure, I could've gone to the counter and asked for assistance, which I likely would have if I hadn't had this same problem times before, and was annoyed this lack of considerate service continues.

The staff here are always helpful, cheerful, and friendly. I always find what I need but if it…read moretakes a bit longer, they're right there offering help. The same goes for the self dog wash, as someone that had never used it before, the staff made the directions clear and explained the process well. the quality and availability of product is great.

Right now I have a kitten who eats different food because she's a bit sensitive. I'm hoping I can…read moretransition her to this food when she's older. Can't beat the ingredients for the price.

This company makes the freshes dog food in all of Canada. I know b/c I have been there and seen it…read morebeen made. It is a little factory in a small town in Chilliwack BC and they put all natural ingredients in there food. If you want to keep your cat or dog for a long time I suggest you try TriV food :-)

A man who had 14 dogs seized in Abbotsford by the SPCA last September has now been formally charged…read morewith the mistreatment of his animals. Mel Gerling made his first appearance today (Monday) in Abbotsford provincial court, with co-accused Damara English and Patrick English, his former business partners. The three have been charged under the Criminal Code of Canada (CCC) with causing unnecesssary pain/suffering to an animal, and under the Prevention of Cruelty to Animals Act with causing an animal to continue to be in distress. Marcie Moriarty, general manager of cruelty investigations with the BC SPCA, said the agency is "very pleased" that Crown counsel approved charges under both acts. "This is a long-standing case. We've received numerous complaints over the years about animals in this person's custody," she said. A conviction under the CCC charge is subject up to 18 months in prison, a $10,000 fine and a lifetime ban on owning animals. Moriarty said the SPCA would "absolutely" want to see the maximum penalties in this case, given its duration, the number of dogs involved and the fact the dogs were bred for profit. She said the 14 dogs - shih tzus, chihuahuas, pugs and terrier crosses - were spayed or neutered once they were taken by the SPCA, and all have been adopted out. The SPCA seized the animals from an Abbotsford property after what they say were repeated complaints about Gerling, a breeder who operated Mountain View Kennels and Puppy Paradise. They alleged that he was running a puppy mill - an operation that breeds dogs at high volume, placing profit before animal welfare. The agency said the animals were kept outdoors in two shelters that did not offer proper protection from the elements and suffered from a range of health issues, including badly matted fur, eye infections, dental disease and badly overgrown nails. Some of them also had luxating patellas - a hereditary condition in which the kneecap moves out of place. At the time, Gerling blamed the dogs' condition on the man whom he said he was paying to care for them while two new kennel buildings were being constructed in Maple Ridge. He said the man did not groom the dogs, and Gerling was making arrangements to have the animals moved to another location, but the SPCA showed up before he had an opportunity to do so. Gerling told The News in November that he had retired and sold his business to his partners Pat and Damara English, who renamed it Luna Kennels. It is not known whether Luna Kennels is still in operation. Numbers listed online for locations in Chilliwack and one in Abbotsford are not in service, and the website no longer exists. As a current owner how can you be allowed to continue after these allegations?

I have recently purchased 2 pups from MountainView/Puppy paradise. And I have to say that they were…read moreexcellent! They were thorough and informative and gave me all the information i could have ever needed. The puppies were very happy and friendly and very well socialized. I would highly recommend them to anyone looking for a puppy. I had seen a few bad reviews on them when i was doing my research, but it seemed to be alot of stuff about puppy mills and people wanting to see people go get a dog from the SPCA or rescues. Well not all of us want a rescue dog, and most of people will not be 'approved' to spend $300+ on someones unwanted problem. And good luck anyone with kids or renting with trying to get a dog. I even seen then send away an older couple and tell them they were too old!! And people think that breeders are the problem! Let me just say that that SPCA's kennelling practices are appalling compared to that of puppy paradise. Anyway, back to the point. I highly recomend Puppy Paradise to anyone looking for a well cared for high end breed, or hybrid dog. You will not find nicer and more informative people.

A WARNING TO POTENTIAL CUSTOMERS…read more This is NOT a pet store. It is a pet-related SUPPLY store. They sell all manner of items for various animals, from salted chew toys to bird cages, but no actual pets. They sell fish, but that's it. And not the kind of fish you want to see swimming around that expensive aquarium you bought, either. You have a better chance of finding an exotic-looking fish in Salish Pond. The staff also appears to be completely uneducated on the subject of their own merchandise, frequently claiming that they have to "go check that out" when asked even the simplest of questions. Avoid this pitiful excuse for a business at all costs, unless you prefer to treat your pets like POWs in a third-world country. Don't confuse the single star for even minimal support of their scam. They only get it because they didn't get hostile and defensive towards criticism like that place in Abbotsford, which will remain un-named.

Visited their new store for the first time (I've been going to the original one for years) and…read morepicked up a giant betta! Staff were super friendly. Lots of selection in the fish room and lots of driftwood as well. Best part of this new store is it's only 10 mins away from where I live. Highly recommend this store.

I am a definite fan of Roger's Aquatic & Pet Supplies. It's a bit of a drive for me to get there,…read morebut well worth it. I can't think of one time that I left empty handed! I find something each and every time I go. From what I can see, they have supplies for fresh and salt water tanks. Reptiles, and pets of the furry variety. The staff are knowledgeable and courteous. I highly recommend Roger's

I saw these guys at the Pet Lover's Expo earlier in the month. Very nice people to chat with and…read morevery informative. They were one of the dime a dozen pet food places at the show, however, they had a more approachable personality compared to the rest.