This business is operated by Brian and Sharon, he arranges/negotiates the requested service and…read moreshe, in a separate transaction, takes the payment over the phone. She asks for your credit card over the phone, which she writes down on paper and, according to her, she keeps on paper for a few days after the transaction has completed, after which she says she shreds. I asked if there is not a more secure method of payment, ie, electronic ACH, Zelle, even Cash App, she said no. Well, apparently something went wrong with the payment, very likely she transcribed the number wrong (it was never read back to me), and the payment was denied. She didn't call me to address the matter as most vendors would do. Instead Brian contacted our operations professional, who is Asian ( a detail that only becomes significant because of the manner in which he later mocks and insults her), who then contacted me. No one at Rolloff Xpress immediately answered the phone, but I received the nastiest text messages to which I replied and will share with you below. At some point I did get Brian on the phone, he cursed me out, screaming insults at me, as I remained calm and quite perplexed that this was at all about a declined credit card that was likely initially transcribed incorrectly by Sharon; I used the exact same card to complete and satisfy the transaction. Further, when I didn't need the dumpster to be transferred to our other building for further filling, a service Brian offered for an additional $50 paid up front, he refused to refund the money. The dumpsters are old, scratched up and graffitied, they look nothing like the brightly painted, clean equipment their ad suggests. I wouldn't recommend this company with its vulgar and abusive
language owner and their antiquated method of securing payment, methods that place the customer at great risk, to anyone for any reason ever. I only wish I'd visited Yelp reviews or BBB reviews prior to contracting with this professionally subzero provider!
