We received a box of meat from our daughter for my husband's birthday. She kept texting to see if it had arrived, and she asked me to let her know when it arrived. It didn't--until a few days later. I was going to prepare one of the items--pork chops--the day we got it, but it smelled so bad we were afraid to eat it. The packets to keep it cool had completely melted and the meat was not very cold (and it was rather warm where we live). We threw everything out to avoid getting sick. My daughter called to let Whittingham know, and they very kindly refunded her money but still sent us another box of meat which we received today. I opened the same package as before and made pork chops tonight. They smelled fine, the packets were still somewhat frozen or cold, and they pork chops were great. Thank you Whittingham for standing behind your products. We didn't expect you to replace the items at all, but we very much appreciate that you did and will refer you customers whenever we can. read more
