Nina is very caring and patient. She worked with my family and we visited her on the ranch which…read morewas a great experience. While she is straight to the point, I appreciated that. She was also very accommodating with appts.

(03/02/25) DONT WASTE YOUR TIME WITH THIS WOMAN!!! SHE'S TOO…read moreBUSY!!!!! and she's RUDE. A counselor is supposed to create a safe space to talk and have each party open up amongst other things. She was shrewd (Not respectful) and yes, seemed "too busy" (mentioned over and over that she had other people that wanted help) or "too popular" to help our family after we ALREADY on-boarded with her! We decided to go with her and yes do paperwork to get us signed up. Again her bedside manner is RUDE and our whole conversation lasted maybe 5-7 minutes. Respect is a two-way street and I did NOTHING but try and obtain services with this person just have them be judgmental about me within less than 5 minutes. And again mention over and over that she had alot of other people that wanted help. Is this how most therapists talk to patients on an initial call????? People don't get on here to complain just because. We all have very busy lives and would rather be doing something else than calling a professional out for being RUDE and wasting peoples time. She was POINT BLANK discouraging towards me. She mentioned several times she ONLY works with clients that want to save the marriage and that she has a alot of other people that need her help besides us..... on our first telephone call. Yikes!!!! My husband and I wouldn't have done all the paperwork and kept calling YOU for a session if we weren't ready...... She was condescending and wanted to make sure we were ready to do "the work", which I said I was willing to do. We even waited almost a month to even talk to her and made sure to fill out all her required paperwork...... Again worst Therapist I've ever encountered. Not caring, not supportive, talks down to patients and people looking for her help, just not nice or helpful in anyway ..... Do yourself and your spouse a favor and find another therapist. Very Biased. Not a neutral therapist at all. I was simply looking to work on communication and wasn't even given a chance to speak about any real issues or have a real session. I've done therapy before and this has horrible. Hard pass!!!!!!!!! RESPECT IS A TWO WAY STREET. WHICH IS WHY WE DECLINED TO WORK WITH HER AND ALREADY FOUND ANOTHER MORE QUALIFIED THERAPIST. Her credentials mean nothing if she cant hold a respectful and meaningful conversation with people - maybe she needs more up to date training. I'm sure she graduated A LONG time ago. Yes maybe she was a good therapist and once was nice and helpful therapist long ago - but her most recent reviews are in FACT bad and rightfully so! ***Update: (03/04/25) She also came on here a day later and tried to lie/bash me and say that I was using "accusatory language" and that she declined to work with our family when in fact I DECLINED HER SERVICES after how RUDE she was on the phone - what kind of counselor does that on a first call!???? 18 years of experience .....You think she might be a little nicer to people on the phone looking for her help. I do want to save my marriage but not with this woman's help. She did NOT respond to me KINDLY, and in fact I DECLINED TO WORK WITH HER after the way she spoke to me after 5 minutes. Go ahead and giver her a call and see for yourself. Make sure you trust who you have come on board to help you and your spouse. I never have been talked to like this in my life by any doctor or therapist. I will be Filing a complaint with California Board of Behavioral Sciences. Horrible treatment and dialogue. Plus we already found another therapist on-line and HE was very helpful and took the time to meet with both my husband and I. Good luck to anyone else out there looking to work through stuff in your marriage, dont just go with anyone especially this lady! Update: 03/10/2025: This woman came on here again and tried to defend her rude behavior and again make false claims. For someone who is too busy to help others - she has alot of time to come on here and keep making remarks about me... AGAIN DO NOT WASTE YOUR TIME CONTACTING THIS THERAPIST. I've already found help elsewhere and it was truly a blessing in disguise.

I've had the benefit of having Vicki Minerva as my Therapist for several years. She is a remarkable…read moretherapist that has an innate ability to be objective, to listen and provide guidance that is wise (needs to be heard) in a manner that is forthright and caring. She is understanding and compassionate. She heard my concerns and taught me practical life skills to heal and to grow as an individual.

One sided approach , very dissatisfied. Did not hold partner accountable for anythingread more

Awesome family practice doctor. She has been great with needed referrals and treatments when…read morecomplex health challenges arise and will listen carefully to your health concerns and make you feel like your input into your care is important and you feel like this is a true partnership in your healthcare journey. Her staff is caring and excellent with follow up when needed. I have been advised by her staff that Dr. Shiva will be reducing her work hours due to family commitments and will be adding a PA or NP to help with the workload and my next appointment will be with this new addition to the office, so we will see how that goes. Plenty of parking close to the door. Easy access for the mobilty impaired. The office is clean with modern equipment. The waiting area is small but had alway felt "not crowded." I highly recommend this office and the high level of care I have found there.

Every time me and my wife need assistance from the young ladies at the front desk or by calling we…read moreare treated in a way of really carering about our needs, making us feel welcomed. Really appreciate their approach and the help they provide us. Also is good to look at their smiling and happy faces Emilio and Angela de Sousa

The appointment went fairly well. I didn't wait too long to be seen and the staff were courteous…read moreand calm. The nurse who called me back double checked my info and asked a few follow up questions which I appreciated. The doctor seemed focused and thoughtful, and they asked about how I'd been feeling in different situations rather than just checking off a list. That helped me feel heard. They gave some guidance that was easy to understand and made a few suggestions that fit with my routine. What I liked most was that they didn't try to overwhelm me with too much at once. It felt like a balanced conversation where they actually considered what I was saying. The environment was clean and not too busy which made it more comfortable. It wasn't an amazing experience but definitely good enough that I'd go back without hesitation. They seemed to care about getting a full picture before making any conclusions. That kind of attention made the visit worthwhile.

This doctor has been horrible with my grandmother. I took her to mittal twice for her breathing…read moreissues, gave an inhaler both times. She was rude about it bcuz I was being pushy, for good reason. My grandma was hospitalized shortly after due to a cancerous tumor in her lung. She is either lazy or does not care or both. Very disappointed in this doctor.

Came in not sure what to expect but the doctor was professional and respectful. They took the time…read moreto listen and gave practical suggestions rather than just rushing through. Seemed to really know their stuff and kept the conversation on point. I liked that they asked follow up questions and gave a summary at the end. The wait was a bit longer than I hoped but honestly it was worth it cause I left with peace of mind.

It was a pretty smooth visit overall. The front desk made the paperwork easy and didn't keep me…read morewaiting long. The doctor went over my concerns, checked on a few things and shared a calm opinion about what might help. Gave me some useful tips too. The visit felt calm and I felt heard without it being overly formal. The assistant was also friendly and double checked that I understood everything before heading out.

They never answer your call or call back. To make an appointment is near impossible. I don't know…read moreabout the care they give because can't get them on the phone

I've had the wonderful opportunity to work with Julie and her team members on a professional level…read moreon a number of occasions. In every situation Julie and the members of her team been extremely instrumental in providing great rehabilitation services to our mutual clients. They helped either maintain or improve their quality of life after major hospitalization events. Her therapist are patient, knowledgeable and most importantly compassionate with the elder population that we work with. If you are considering physical, occupational or speech therapy provided in the comfort of your home, Julie and her team will no doubt provide excellent services.

This review is for in home PT services with Saher. Saher visited our home to work with my two…read moreelderly friends. I oversee their home and care. Saher is very caring, but her shortcomings far outweighed her attributes. She admitted to being disorganized; claiming that remembering appointments and important rules of our home were too difficult for her. With indoor pets and two elderly residents; safety is of the utmost importance. The rules of our home are set up to maintain safety and are very simple. She was often unfocused and spent the scheduled appointment time socializing rather than providing the services for which she was hired. I was greatly disturbed by her care of my elderly friend who is physically the more compromised of the two. She asked him to help her set up a heavy and cumbersome massage table, compromising his safety! This was very dangerous for him and she was aware of his limitations prior to requesting his assistance. With her expertise, she should not have enlisted his aide for such a task. If she cannot manage such tools independently, she should not be using them. The most upsetting incident that happened with Saher is when she let my elderly friend fall WHILE doing PT with him. This was irresponsible and negligent. Her scope of duties is to ensure that the exercises are done as safely as possible and within the reasonable ability of the client/patient. Upon subsequent visits she started soliciting me to help with the exercises. I am not a trained Physical Therapist and I was busy with my own tasks. She should have brought help, planned and executed more appropriate activities and/or avoided exercises that required two people to manage him. Lastly, we received numerous invoices 5-6 months after we had ceased working with her. She was astonishingly disorganized with her paperwork; which caused me an unreasonable amount of extra work to research and cross reference her invoices. They were out of order, some were already billed, some were unclear, some were from her forgetting to bill. It was very confusing. It saddens me to have to leave this review. Unfortunately, the care we received from Saher was not the quality that I expect from an out of pocket PT and I ultimately found her to be unsafe for my friends. That in conjunction with her unprofessionalism has prompted me to leave this review.

I was a patient for about 4 years after being switched over from my former insurance plan. I have…read morelived in gilroy since 1997. She and her nurse always answered my calls or email. My appointments were never rushed through and I felt welcome to ask questions and received thoughtful answers. If my current insurance plan would allow me to select and keep going there I would. I don't see a need for professionals to go out of their way to be extra friendly, however I do experience their undivided attention when there, and felt that I was being good guidance on my health.

My doctor moved to Kaiser several months ago and am in need of a new doctor. I was hoping to find a…read moredoctor in town and Dr Protsman was recommended by a few friends. I called to make an appointment but because I am a new patient, they couldn't see me until today. I waited 3 months for this appointment and took the afternoon off so I can be on time.. at 2pm. I get a call from the doctors office at 8:43am this morning telling me that they need to cancel my appointment since Dr. Protsman is in an all day meeting. I am pissed! I took the afternoon off from work and basically waited 3 month for this appointment that never happened. I asked when was the soonest appointment and the girl said they couldn't get me in until late September. Rather than yell at this girl, I simply hung up. I am beyond upset and will never call this office again.