This review is actually very long overdue. Things started off well in the very beginning, I had a case manager that would show up each week until I finally got a counselor. I worked with the counselor for a while and it was ok but I feel like it was a waste of time. She would constantly tell me next week we'll do an exercise but we would never do an exercise. She would email me worksheets and we'd never go over them so I just stopped reading those emails. Eventually she was leaving community solutions and I was told I would get a new counselor. My case manager kept reaching out saying we will meet during this time before the new therapist starts but then she kept canceling on me each week or she wouldn't show up. I ended up not responding to her text messages anymore because I was annoyed and it was pointless. I never did get a new counselor either even though I was told one was already scheduled for me. Services just ended on their own, I didn't feel like the quality of care was there for me to try reaching out again. read more

My husband has been receiving mental health and medication his whole life and is disabled. Not only did they take away the meds that worked for years but fangled them in front of him saying he was getting them then cancelled them (according to the pharmacist Melissa who runs the med line did) after all of that Melissa lied to my disabled husband about it all (was also confirmed by the actual doctor) then refused his calls and had him refer to a case manager having nothing to do with her getting caught in her lie. We are switching and also plan to sue because the evidence on our end is absolutely ridiculous...they still are refusing his meds he's taken for years through multiple other doctors also DONT TRUST MELISSA IN THE MED LINE SHE WILL LIE TO AVOID HER JOB AS WELL AS ANY ACCOUNTABILITY FOR MISTAKES read more

I do not know if the staff actually have clients because we gave up after few months of phone tag. We heard they do flake a lot on their client and they are not consistent on their appointments. When we were referred to them by Santa Clara psychiatry urgent care, they called to make an appointment, but the. They cancel and set up a new one, and then cancel again, and again. I do not know how they treat their clients once they get provided service, but since they have no regards to people with mental health issues with keeping appointments, it must not be good. read more

Misusing profits. This place did not provide relief. I was given no helpful resources or any resourceful information to stay safe.

No stars, no help. If no star, no review..:.much harm from 2006 to now has occurred. I want to say to staff, if you don't plan on helping then why bother settling up an appointment that you will cancel without a new appointment date? When other agencies request therapy for mother and daughter don't drop ball! My daughter and I never received counseling and we never resolved our relationship problems. I was told I would be placed a group for DV help, but that never happened. If one needs a DV advocate go thru the DA's office. The advocates downtown San Jose have it together, these guys are worthless. I was victimized all over again. Poor management, favoritism to Hispanics and no confidentiality were also issues with this service. If you need counseling there are better places.... I put down five stars but really zero stars are what they deserve. read more

Didnt actually "start" services with them. Played phone tag trying to make an appointment so my daughter could be evaluated. I told them my daughter was previously on meds for ADHD and mood and needs to go back on them. WE didnt want counseling just her to go back on meds. They said in the state of California the kids have to get evaluated and do counseling. I said ok lets get her evaluated, but just a heads up shes not going to say anythign to you because she is extremely shy. That she has been to many counselors and only 1 got her to open up. He was amazing for 3 years and then quit his job. So while trying to schedule an appointment was a joke. They wanted me to take my daughter out of school every single week to bring her to the facility for counseling. I said no way in hell am I taking her out of school every single week for her to miss a day or half day of school for counseling. I said it needed to be after school. But they do not have after school appointments for counseling or psychiatrist. When I spoke with the Santa Clara County Mental and Behavioral health they said that in the state of California, it is in their contract that the provider can come to the school or home for services (that was not an option here) but the psychiatrist has to be in person once a month. read more

Horrible place the front deck lady's are very disrespectful and don't care if you don't reach anyone super lazy !, they don't care about there patients and the worst of them all is Lenisha she just doesn't care about anyone doesn't answer her phone. They aren't friendly at all they just want to get paid, I don't recommend bringing your children here or even adults because you won't get the services you need . They lost all my paperwork even my Social Security number, But even the manager answer the phone who knows what they're doing. When I was at my worst they never answer their phones. I wish I never came here honestly but It was the only place at the time I was recommended to it but I wish I never came here because I receive no help in the past two years. read more

It's okay, but some staff are ignorant jerks. Deandra, Diego and Cathy are not respectful to residents unless they are one of their favorites. They have also lost something of mine that they said they would look for & give back, but it is nowhere to be found now. I have had RNY gastric bypass surgery & have to eat a special diet. They serve the same things to everyone. Most of the food is carbs & high fat/calories. I had to "fight" their bureaucracy to be allowed to go to the store & purchase the food I needed, then was told by Cathy that I couldn't have it b/c the other residents might feel bad for not getting the same thing,what I paid for myself. I told her this is not a preschool, we are adults, they know about my surgery...Besides, I doubt anyone would want what I have to eat! The 1st 3 days all I could eat was the crap they had, so I nibbled. I have had an excruciating stomach ache ever since I tried to eat their food. The solution was simple, but they wanted to keep me from taking care of myself; withholding my bariatric vits, not giving me my prescription antacid med, nor my SSRI med, also prescription. My health and mood have declined since I arrived here & no one seems to care one bit, with the exception of Delia, Sandra & Mary Ann, who are very helpful & caring. Every time Deandra or Diego work there is always someone that gets harassed & bullied by staff, usually those two. It's very upsetting. People here are already at their wit's end as it is and they provoke us just to see us get upset. These staff members shouldn't even be in this type of work. Mission Oaks in Los Gatos is much better. Again tonight Cathy had an issue w/me eating some of my own food. Another staff member told her I was allowed to, when she already knew this; yet again, trying to cause difficulty for me. Later she accused me of not doing "my chore." I did my chore already & the new one was to begin tomorrow, but she insisted it was tonight. That is not how I was told it worked. It was different last week & no one took issue w/it. This place is just harassment any time these 3 are on duty. It's very stressful. read more

They have good case managers for clients, good communication and follow-up. They take effort to meet clients wherever they are at, showing care and compassion. read more

So I want to start off with saying for me I did get a little help I am permanently disabled I am not really capable of working but Community Solutions did help give me a little extra time to get some stuff together to be able to secure a room for myself to live in however I do feel that there is a lot of things they should work on I had noticed while staying in their safe house there was a lot of issues from people who were lying about their circumstances to have a roof over their head causing major disturbances and problems for example on one of my first few nights of being in the safe house me and my roommate were freaked out by a woman who was involuntarily having some type of seizure convulsions and talking to herself as if she had done methamphetamine or crack this went on for two three days before they did a room switch and there was no supervision to correct alot of these issues they stick a bunch of pepole in one room and we all have to share one bathroom but a clients who are favorites get to have their own bathroom and get to say who gets to use it I feel also they need to be more fair with the clients I noticed a lot while I was there Hispanic clients always got the upper hand and we're able to bend the rules and get the best treatment another thing I thought that was inappropriate to was a lot of people were given lots of time in more support who were not permanently disabled and did not really have any extreme challenges in the way that made it hard for them to secure a place of Their Own or to hold a job also to they need to work on cultural sensitivity training I felt constantly as a person who has a diverse background i did not feel represented in any way by their staff team it lacks diversity it's all Hispanic with one lady who is of Indian Origins I felt constantly labeled under the wrong ethnicity and culture with the staff and treated. A lot. with microaggression and stereotyped by staff and people with their organization another thing that was highly upsetting was how many times the police came while I stayed in their safe house it was all so appalling how many clients presented to me that they were going to be a safety risk in the future and the ended up causing problems to the point where they were exited and staff did not intervene before it got out of control read more