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Whitestone Care Center

2.6 (8 reviews)
Open • Open 24 hours

Services - Whitestone Care Center

Physical therapy

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2 years ago

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Saber H.

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3 years ago

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Saber H.

Thanks for the great review, Cathy!

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Ask the Community - Whitestone Care Center

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Good Shepherd Rehabilitation

Good Shepherd Rehabilitation

1.0(1 review)
0.7 mi

I previously had inpatient at their facility in Allentown. This was back in 2017. I spoke to a lady…read moreBobby Jo. She works the reception, she was nice at first and said she would help with my insurance to see what and if I was covered. She said she would need a few days and that she would call me back. Few days goes by and she would call us back and say, "I spoke to your insurance and I was looking through your paper work and you do have 30 visits." We questioned her are you sure cause I used my 30 visits inpatient. Nope you are all set I made sure you are covered, said Bobby jo. I said ok we will be in. Only thing is you have a $40 co-pay. I said no problem. We go there and pay my co-pay I get a receipt ever time I go there. The physical therapy I have been getting was not that great. Now that I have been going to Kessler, it is night and day. The types of exercises they had me do was ridiculous. Why? Cause they would show me to an exercise and they would leave me and take care of another person. For weeks it was like this. The same exercises every other day. It did not change. But at that time I did not think anything of it. I gained absolutely nothing from good Shepard. Their sessions was a joke only cause no one was there supervising you in how you are doing, why you are doing it and the results you should be seeing. Anyways my 30 visit outpatient was up. So after a few weeks later I get a bill from good Shepard. The bill was in the amount of $12,000!!!! I laughed and just was in aw. I called the accounts receivable and spoke to a Karen I believe. She said you had no coverage and it was up in September. I said Bobby Jo had called the insurance company and verified I was covered. Long story short they decided to cut my bill down to $3800. The lady Bobby Jo was nasty to us, she was saying I never had insurance and that I should of checked. I said then what about my co-pays? Where is co-pay money??? I have receipts for every single co-pay I spent! She had such an attitude it was unbelievable. We spoke to the director at good Shepard and told him what happened. He said he would look into this and get back to me. He emailed me back and says the balance is gone you have 0 balance. I emailed him back saying where is my co-pays? He said he will get back to me. Til today no one has gotten back to me. You see in conclusion, can't trust anything in Pennsylvania, that is why I went back to jersey. I learned my lesson. Good Sheperd is a good rip-off. Stay away from everything that is good Shepard.

From the owner: Good Shepherd Physical Therapy in Stroudsburg blends the service and outcomes you expect with the…read moreinnovation, imagination and smarter solutions you deserve. Simply put, our passion for physical rehabilitation means we work harder to help you chase your dreams and achieve your goals. We offer many physical rehabilitation services, including physical, occupational and speech therapy.

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Good Shepherd Rehabilitation
Good Shepherd Rehabilitation
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Whitestone Care Center - rehabilitation_center - Updated May 2026

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