They are very unprofessional with fixing their mistakes, and satisfying customers. They are horrible at communication.

It took me 3 months to get my car fixed, I had to call again and again to get an answer from anyone. I had to rearrange my entire schedule to get my car fixed and they rescheduled me multiple times. The communication isn't the best and I still to this day don't actually know what the issue with my car was, I just knew the area they were fixing. I had an issue after picking up my car that wasn't there when I dropped it off and they wouldn't help unless I rescheduled days out again and mentioned id most likely have to pay for the issue that I didn't cause. The only person that had any good service was the service manager. He was amazing. read more

I went to look at a vehicle and took it for a test drive, there was a loud "Clunk" from the rear every time we hit a bump and a very disturbing "roaring" sound also from the rear that got louder with speed. I pointed this out to the salesperson who acknowledged both issues and said it would have to be addressed by a "Manager", I was curious how a car got on the lot with such serious problems especially as it supposedly went through an extensive pre-sale inspection. Ha Ha Ha. I said "Call me when you get these things fixed"....Needless to say I never heard back. Hopefully they didn't con someone into purchasing it "as is" read more

Tanya, Vonya and Chris knocked it out of the park on my new 2024 Denali Duramax. I will never purchase a GM vehicle anywhere else. If you're shopping for a new vehicle this should be your first stop!!! Can't say enough good things about my experience! read more

Ok, this is an out of state purchase and online. We dealt with Jade Stevenson and at first all was good and he was responsive to our inquires on the advertised 2023 Yukon Denali Ultimate used with high mileage. Jade did a video walk around to detail the imperfections and to answer questions. We had looked local and online for a couple weeks for the ultimate or sport version in Cadillac with the feature/options important to us. This would be up to 100k in purchase so yes we expected honesty and knew there would be some concessions with a used vehicle. We were told there would be a detail on the vehicle prior to our enclosed transport collecting it from dealership. Paying cash and trusting a dealership to perform with honesty is a huge leap of faith. When we received the Yukon it was filthy outside (explained and apologized by transport driver as he had to off load in extreme rain conditions twice before getting to us. However, we had to pay for professional detail interior as well as exterior due to residue hair and food particles as well as door jams dirty; exterior grill was impacted with old bug residue and other road usage. When picking up the vehicle the windshield was dirty as mentioned from weather during driver offloads and so we used service station wash to clean it to drive home. The crack in windshield was noticed and when we got back we immediately called Jade the next day when they were open. He said he never noticed it and neither did his detail folks; asked us to send photos. We did and we had to take the vehicle in for electrical repair under manufactures warranty here. The dealership service department confirmed it wasn't a new crack and that it had been repaired. We relayed this to Jade and for a second time he said he would speak to management and get back to us. Never heard from him that week so called on the following week when open and told that it was decided that it was his fault for not noticing it and "that's where we were with the situation". No compensation or consideration for our added expense at having to look at replacement since it is in the field of vision for driver. With our extreme heat here the continued fracture horizontal is a certainty into our heads up display area. It certainly would have been a factor as to whether we would have proceeded with the purchase or negotiated a reduction to or replacement of the windshield. Buyer beware of this business. Sadly it reinforces the stereotype of shady car dealers...one expects more from a licensed GMC dealer. Having clients, friends and family in and near Wyoming I will now relay to them my experiences and make certain I dont continue to refer them to White's Frontier Motors. read more

We were on a family vacation when out Tahoe transmission died (literally in the middle of nowhere). Jeff (the one from service... they have Jeff's all over the place there) worked with the warranty people to validate our claim, found a replacement transmission and had out Tahoe repaired and returned to us in record time! He called to keep us informed about the process details as they progressed and kept our summer vacation a delightful experience not a disastrous excursion. Can't say THANK YOU enough times! Thanks again Jeff! read more

All started out being a good experience; that is, until it came time to discuss the pricing. The low value in NADA for KY vehicle was $31k if there was damage and mechanical issues. My vehicle had none of this and I was offered $29k. And they do this with a straight face and probably go to church on Sundays too. Y'all pass on this place and go to Rapid City. Gillette has you held hostage with their pricing. read more

This business is the proverbial example of the classic bait and switch. I contacted this business to purchase a truck they had in stock. They advertised the truck on Autotrader at $75,885.00. When I contacted them and sent photos of my tradein, they sent me a purchase agreement and the price went up to $83,995.00 for the same vehicle. I sent the sales person a text asking why the price went up over $8,000.00 and received no response. Steer clear of this business! read more

Don't go to White's Energy Motors. While the buying experience is top notch, the service department sucks.

Fantastic service and have always treated me very well. When I have an issue the service department is quick to help and get my issues taken care of. read more

I definitely overpaid for my new Truck and was lowballed on my trade-in, in what I feel was a very sketchy transaction. I am very disappointed in myself for agreeing to the price and terms of the transaction. I will not be buying another vehicle from Whites Frontier Motors. read more

Where to start! I purchased a pre-owned vehicle and was more that ecstatic that I was able to get into something with my credit. Lacy did amazing with getting me a loan. The vehicle was dirty and covered in sticky crud and animal hair. The first time I asked about a detail I was made to feel like I should be grateful enough I got the car and it wasn't possible. Then in the closing I was told that I would get the detail. The next day I went to pick up my car. A couple things seemed off but it wasn't until I got home and looked at it closer my car was not detailed still smelt like smoke, all my mirrors were smudged, and still covered in hair. I get a call saying they would make things right and I would be kept in the loop. Going on 3 days and absolutely nothing. Horrible customer service. If your looking for a vehicle go elsewhere I will not be doing any business here or recommending this place. Sad that a customer has to pay out of pocket to fix White's mistake. If you say your gonna do something do it and don't drop the ball and leave it up to the customer to fix! It's simple and for that I wish I could give this place a lower rating. read more

I bought a 2016 GMC Canyon about a year ago, brought it in for some warranty work on the emissions and fuel system, and I've had a terrible time working with them since. First of all, I was not informed that any warranty work, covered under the extended warranty I bought through Whites, would take 3 - 4 weeks to be approved before parts are even ordered, let alone to start the actual labor on my vehicle. Second of all, to receive my truck I was told I would have to pay approximately $180, $100 for the deductible and $80 for fuel filters which were required to show they performed the work. The fuel filters weren't needed because I had replaced them myself a week prior, but fine, no big deal because I just want my truck back. I call them again later to pay my bill and the price has jumped up to $375 in total. I was surprised at this sudden change, because I'm having my mechanic pick it up soon. The man on the phone then got rude with me and badgers me about how he remembers our conversation and he knows for certain what he said. I know what I was quoted previously (he said she said), kept my composure, and because I want my truck back asap, I asked to be transferred to the cashier to pay my bill. Because of the disrespect given from the employee, the excessive wait times for servicing, and the changes in the price of my bill, I will never take my truck back to this dealership for any reason, even if it is an emergency. There is too much hassle and disrespect for the convenience of taking my truck to our local Chevy dealership. read more

Keith and Chris were great to work with. Keith knew I was looking for a different vehicle and when they started the close out sale called. Was able to get a good deal. Definitely recommend working with Keith Fare. read more