I would avoid staying at The Chase if you want anything out of your stay other than a comfortable…read morebed for the night and free parking. I stayed here in September 2010. It's an old mansion-style house set within gardens close to the main road into Whitehaven. From the outside it looks like a quaint hotel, but inside, although you can tell they have made an effort to modernise, it still looks fairly dated. I was put in a room on the 3rd floor, but there is no lift. I struggled to carry my bags up the stairs, and the staff at reception did not offer to help. My room was fairly big and the biggest plus for the room was the large window that opened fully (a rare find as hotels these days seem to apply those latches which restrict you from opening them more than an inch or so). It was a good job that the window opened because the heating was on full throughout the hotel which was stifling. I had to keep the window open the entire time I was there to not feel overheated. The room itself looked dated with old and tired furniture, however the bed was very comfortable and the room was cleaned to a high standard. I tried to shower but the pressure was so weak that I gave up and opted for a full bath instead. I dined in the restaurant for my evening meal. There was no diet cola available so had to make do with the full sugar variety. The meal I ordered was nice, and you got plenty of it, but it was quite expensive. The waitress asked if I wanted the cost of my meal charged to my room which I accepted, as it was more convenient for me for all charges to be on one receipt as I could claim back these costs from my company. On checking out I didn't notice that the meal hadn't been charged, and subsequently The Chase charged my account separately a few weeks later for the cost of the dinner without telling me, which by that point I'd already arranged my expenses and had to stump that cost myself. The other gripe I have with this hotel is that they advertise free wi-fi on their website, but it isn't free and a charge applies. They should either change this on their website to say the charge applies, or make it free. The Chase charges far too much for what it offers, and it is in desperate need of modernisation if it wants to keep charging what is does. You can find much nicer hotels in the area for similar costs that provide much more than this hotel does.