Over a year ago, I called here after a botched haircut and they got me in same day with a stylist…read morewho was able to meet my hair needs. The stylists are great, but I will no longer be coming here because of the booking staff. I've been waiting for a haircut from my stylist for over a month, and they botched the scheduling, now telling me I have to wait over a month more to get an appointment. I will be taking my business elsewhere.

I've been coming here for years I had an appointment yesterday. When I checked out Sabrina was rude…read moreI have talked to her in the past charged me an extra 15.00 didnt tell me they were going to charge extra I had a couple of tangles the stylist said she didnt mind combing out.sabrina said they had to push out appointments which is a lie my appointment was at 830 in the morning. No one was waiting.she should not work with customers if you cant be nice .she was rude before when I had to cancel in the past you will have to prepay.she even called me the day before had an attitude we dont have time to comb out tangles. there was no reason to be rude to me didnt even say thank you when I paid.

These guys are the best of the best. Experts in their field. I now live out of state and will…read morecome back just for them to cut and color my hair.

I have been pretty much point blank SCARED to go and trust anyone with my hair BUT!!! Brad and…read moreJuan were so awesome and I am so happy and grateful that I found the best place in Saint Charles. Thank you so much for all you both went above and beyond to make me feel relaxed and special

Kim did my blowdry and style for me this morning. I showed her a photo of what I had in mind and…read moreshe did it perfectly. The shampoo and neck and shoulder massage was relaxing and I forget how relaxing that part is. Kim was friendly and made my hair look so soft and healthy after I left.

June 2026, have called again just FYI AS I AM still looking for a salon to simply NOW untangle my…read morenatural curly hair, put it moisturized, clip the dead ends, and whatever else is needed.. oh MY GOSH!! Are these people really that busy? I'm going to go back to my stylist in Chicago for my simple requests. St. Charles, Geneva has really let this 58 year old mom DOWN

I had a hair trim and color for a couple small gray areas. They charged me $250! I thought…read morehighlights were $100 and cuts were $75. I will not go back! Be careful to establish pricing before you get any services there.

Would never go back. Owner contacted me thirty days after I complained about a service. Said I…read moreshould have asked the stylist to "fix" my hair. He was swamped as it was. There was no time for him to fix a frizzy blowout and too short bangs.

Lola is a gem of a hair salon in downtown Geneva. From the beginning, you're greeted and welcomed…read moreand made to feel comfortable. They will talk to you about what you want and not force a style on you. They'll learn about your habits so they'll know if a style will work for you. I love the funky decor, and Katherine has done wonders with my short hair which I thought was hard to style. She showed me how to style it so I no longer have one good hair day a month (salon day) because I can replicate my 'do at home! Their products are great - my hair has never looked better - and they are very eco-friendly. Also, I look forward to their monthly newsletter because it's not just about staff, products, and hot styles, but lots of inspiration and life tips from Gina! I highly recommend this salon!

This place rules…read more First, a confession: I've been dying my own hair for years. The last time I went somewhere to get my hair done I left in tears - the chick totally ruined my hair. Fast forward years later, my hair is in need of a cut and color and I just didn't feel up to it. A friend of mine told me about Lola ( specifically Meghan), and I was feeling saucy and had a babysitter, so I called and booked an appointment. I ended up getting there too early, so I got some work done while I waited. It has a nice cool vibe there, and they feature jewelry to buy from local artists - how cool is that? Meghan is an adorable tall irish chick. She may or may not be an elf from Lord of the Rings. I'm not sure, because her skin is flawless and i'm pretty sure she doesn't age. She's a lot friendlier and happier than the elves from LotR though, so who knows. I told her of my past experience, and she made me feel comfortable right away. As I sat in the side room, tin foil in hair, hair cooking, thinking of the movie Signs, I got to sip a glass of red wine. I didn't even have to smuggle it in, they have wine for their customers. After your hair is rinsed out and shampooed they put conditioner in and then cover your head with a hot towel to help the conditioner soak in. While the hot towel is on you get a hand massage. The hand oil they have is awesome, it soaks in right away and made my hands feel super soft. As someone who constantly applies hand lotion, I was super impressed. After my hair was rinsed out I got to see it - and I loved it! It was exactly what I wanted. I felt SO relieved and happy that I went to Lola. As Meghan finished up by cutting my hair I watched the digital frame on her desk. The slideshow included Christine Hendricks and Karen Gillan, so Lola immediately gets 100 points for including Joan AND Amy Pond. I love how my hair turned out, and it's all thanks to Meghan. I'm so glad I decided to go to Lola and didn't let that other place deter me from all salons forever. Meghan, you are a lifesaver! If you call to book an appointment, ask for her, she rules. The guy working behind the counter was super nice too - even when you show up early enough to get some work done (free wifi for customers, woo!)

I've been going to Kathleen for years, because she is the best! I love that she uses a razor to…read moreshave my neck, it's the small things :) It always seems like she finds a way to squeeze me in, if I procrastinate on making an appointment. She is so sweet and you can really tell she loves what she does. Whenever I'm back in Illinois I make it a point to get my haircut. I wish I could find someone here in DC like Kathleen :(

Kathleen was friendly, helpful in deciding exactly what I wanted, and fast! My hair turned out…read moregreat, and she made sure I knew I could come back if anything needed to be touched up. Also, great price! I'll definitely be going back.

I love coming to this full service salon. Kristi knows exactly how to work with my fine blond…read morehair. All the staff are friendly and welcoming and the salon is so clean, bright and well organized. It is located in the same center as Target so there is always plenty of parking out front.

Outstanding and quality service and color at a decent price. Ashley is the girl for you!read more

This is one of the worse experiences I have experienced especially for a wedding trial! I came into…read morethe salon and brought photos of the hair and makeup I wanted. The hair and makeup I wanted was very simple and I will attach the photos below. I am quite upset that I spent $200 on this trial for both hair and make up. I came to the salon with moisturizer and sunscreen, and I let her know that my skin was super sensitive to products. She asked what kind of products I used at home, I told her and she said she knew what they were. Perfect! She then wiped everything off and started applying stuff on to my face. I have been to aestheticians before, and normally they always show the product that they will be applying to my face to make sure I am not allergic to that product. The products she used on my face caused me to breakout the next day, and I have had breakouts ever since. A week later and now my breakouts are slowly dying down. She moved on to my foundation. My foundation was supposed to be an airbrushed foundation. From what I have researched, foundation with an airbrush application was supposed to give me a filtered, smooth look. Instead what I got a THICK, FLAKY, and CAKEY foundation that cracked by the time I got home from the salon. When she applied the eyeshadow on my eyelids, she got it ALL over my original lash extensions. She also attached a few individual lashes to make it "even". However, the lash extensions she applied from the trial was applied very sloppily. She got glue on my left eye, and my left eyelid was stuck when she was done. On top of all that, there were remnants of glue all over my lashes. (I will show photos below). By the end of the evening, I tried to remove the eyeshadow, that she applied, with my lash shampoo. The eyeshadow did not come off and as I scrubbed my eyelids to get the shadow off, some of my lashes came off as well. Because some of the eyelash extensions were missing, my eye lids looked like a lawnmower had cut pieces of a corn field, some lashes long, some missing. I ended up having to remove my extensions because of how terrible it looked. I asked for a simple texture bun for my hair. I definitely did not get what I asked for. My bun was super thick and sloppy, and my hair didn't look anything remotely close to the pictures. It looked like I ordered off of Wish.com. I reached out to the Kristen and notified her what happened. I asked for a refund and she refused to give me my money back. I am beyond upset at this point. Kristen did offered me to come back to get it fixed. Unfortunately, I am too traumatized from the last session and can't pull myself to go back. It is unfair that I presented their AWFUL work I paid for and they're not going to refund what they've done. PLEASE BEWARE when you book with them! Worse experience ever!

Wish I could give a 0/5. Me and a girlfriend had appointments at 9am, showed up on time, for a blow…read moreout & upstyle with Claudia. My girlfriend was getting her hair done first and around 9:45am, another client arrives and says she has an appointment at 9:45am. After confirming this was true and Claudia over booked herself, Claudia asks US to leave after only 1 of us got our hair done, and come back at 11, so she can do the other girls hair who had the appointment at 9:45am? Like what? Why would we be asked to leave and come back when our appointments were scheduled first, we showed up on time, etc. Overall very bad experience, made appointments a month out, showed up on time, and then got turned away in the middle of the service. My girlfriend went to pay and Claudia said "oh did they not tell you I only take Venmo or Zelle, no cards", seems like something you would mention upon booking or mention anywhere online. I messaged the company on FB and they did refund my girlfriend, which was very nice.

This is easily the worst experience I've ever had with a haircut. This is a salon of independent…read morehairstylist, and there appears to be no accountability for quality. I provided pictures of a shoulder length shag to Tina Daniel, who supposedly has 30 years of experience, and she cut my hair unevenly. I showed her pictures and she denied me a refund. I of course went to a different salon to get it fixed. Because there was very little hair left on the bottom half, I ended up needing to shorten my hair to chin length to even it out. Don't go to this salon. I would avoid it at all costs.

Tina is the best I have been going to her for years and always does a great job.She is fun to talk…read moreto and makes you feel comfortable would highly recommend Tina to anyone

This is not the first time Brittany has colored my hair incorrectly, and I am very disappointed. I…read morechose to give her another opportunity because she had done my hair correctly in the past, but unfortunately, the result was once again not what I requested. My hair was highlighted incorrectly and turned platinum blonde, which I never asked for. It appeared to be over-processed, or the wrong toner was used. I typically require a level 9 toner, and it's clear that was not applied. Because of how poorly the service turned out, I had to find another salon open on a Sunday to correct it, as it was not suitable for work. At this point, I am requesting a refund due to the repeated issues and the additional time and expense required to fix the mistake.

Very clean and Well looking salon, Owner is very respectful and kind. I've had 3 different hair…read morestylist and all 3 never failed to impress!