Unfortunately, I can no longer leave a favorable review after my recent experience with Dr. Matt…read moreand his assistant on Monday, June 9th. I had scheduled an appointment for my cat, Jimmy, to receive vaccines and to discuss ongoing issues with inappropriate urination--an issue we've been dealing with for over two and a half years, dating back to his appointment in 2023.
Initially, I hoped neutering would resolve the behavior, but the urination around the house continued. In 2024, I brought Jimmy to a local veterinarian for a comprehensive evaluation, which included a physical exam, bloodwork, urinalysis, and a variety of behavioral interventions (Feliway, additional litter boxes, different litters, a water fountain, and a prescription urinary diet). Unfortunately, none of these solutions worked, and the tests indicated the issue was most likely behavioral.
Despite trying various strategies--closing doors, altering his environment, and attempting to outsmart him--Jimmy continued to urinate on our beds, clothing, and around the house. After careful consideration, we decided to try Prozac, as the benefits outweighed the risks in our situation. We were emotionally and physically exhausted, constantly doing laundry and managing the chaos, especially with young children in the home.
I reached out to Battleborn Vet again, as our first experience had been positive and I hoped a home visit would be less stressful for Jimmy. Unfortunately, the appointment did not meet expectations. Dr. Matt and his assistant arrived 15-20 minutes late without any notification or apology. No reminder email or text was sent ahead of the visit either. I initially sent my husband out to speak with Dr. Matt, but he returned confused and frustrated, as the doctor was recommending a repeat of the same tests we had already completed.
When I tried to explain our extensive history and prior testing, Dr. Matt repeatedly interrupted and spoke over me, showing little interest in hearing the background. He insisted on repeating tests, including a bladder ultrasound, and the assistant--who had previously been upbeat--was withdrawn and uncommunicative, making the entire visit feel tense and uncomfortable. I eventually asked to postpone the appointment. Dr. Matt stood silently working on his computer, finalizing charges and notes, while the assistant remained mostly silent. I ended up going to sit outside to avoid further discomfort.
I was surprised to see a $120 travel fee to Cold Springs, which had not been disclosed, and was charged for an examination that I never witnessed take place. Felt more like a money grab today than anything.
Overall, this was a deeply disappointing experience. Given the lack of communication, professionalism, and empathy shown during the visit, I can no longer recommend this veterinary practice.