Couldn't be more impressed with the team at Charlotte Potts - State Farm office. Just relocated to…read morethe area and the team here - including Stephanie Armstrong and Charlotte Potts made it quick and painless to put new coverage into place. Big Thanks!

From the owner: AR-16693975 Welcome to Charlotte Potts State Farm. We're here to serve our customers and our…read morecommunity. We help customers manage the risks of everyday life, recover from the unexpected and realize their dreams. We look forward to serving YOU and YOUR family.

My name is Sandra W. I have been a client of Russell Lewis for quite a while. Mr. Lewis is very…read morestudious in the insurance business. He's also very professional. He has made my experience as a client very satisfying. I am very happy that I made the decision to allow Mr. Lewis to become my agent for my insurance needs.

Great staff, helpful & pleasant. They had most all…read moreliterature, maps, tour books and city maps that we needed. Good advice as well.

I am a long term member of AAA for 27 consecutive years. We tend to drive older vehicles to avoid…read moremonthly payments. Because of this in those 27 years we have had to contact AAA for numerous tows or other services. Each time these were covered 100% by our annual membership with no out of pocket expense to us. We have never been disappointed. In recent years AAA has contracted with Lucky's Towing in the Little Rock area as a service provider. This towing service has greatly exceeded the service of previous service companies contracted by AAA. There are other less expensive motor clubs but, due to the exceptional service that AAA has always provided, we do not give the others serious consideration. The AAA branch office at 9116 Rodney Parham Road by Drug Emporium has ALWAYS provided us excellent customer service. They are always very courteous and helpful. If going out of town they are happy to provide printed tour books of the area that we will be visiting listing lodging & attractions as well as special offers to AAA members.

Will is one of the most professional agents in the game and has helped me immensely with the…read moreproperties I have in the area. Amazing service, savings, and partnership.

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Little Rock, AR area since 2020, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today. AR Lic. #18995864

I needed a quote for my new business, a lot of insurance agents wouldn't even talk to me because…read moreour company is new. Lynn told me what I needed to get a quote. She was very nice.

From the owner: The Allen Kerr Insurance Agency is a multi-line insurance agency, providing personalized insurance…read morecoverage for families and businesses. Serving clients in Arkansas. Our services include Auto, Home, Life, Business,and Commercial Insurance.

Zach and his team provide incredibly helpful service the first time- every time. I've been with…read morehis office for all of my insurance needs for 3 years, and I'm not going anywhere. From things as simple as making a name change on my policy to needing help replacing the roof of my home, they hit it out of the park with excellent service every single time. DEFINITELY recommend Zach for all of your insurance needs! It's one less thing I have to worry about, because I know he has me covered!

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. Get Coverage You Can Trust. Compare and Save Now. Whatever Your Needs Are State Farm has you Covered. Click or Call for a Free Insurance Quote Today. License #: AR-3000588611, LA-1059076, TX-2923937

Ronald Davis deserves high praise for the responsiveness, relatability, knowledge and methodical…read moreapproach that he demonstrated during our recent encounters. He allowed plenty of time for questions/ discussion. He thoroughly researched all my options and gave advice without pushing a product at/on me. His approach left me feeling empowered and confident in my choices, including in my choice of him as my local agent. This review was unsolicited. I was so impressed by the service I received that I felt compelled to share this public praise.

From the owner: Serving the insurance needs of Little Rock. Your Local GEICO agent could help you save on auto,…read moremotorcycle, homeowners, renters insurance, and more. Contact us today to start an insurance quote! Please call or email your local GEICO Office to learn more as office hours may vary.

Isabell is simply awesome. She is knowledgeable and friendly and will do her best to provide the…read morebest coverage for you and your familiy based on your individual needs. She is thorough in home, auto, motorcyle, water vehicles, life insurance, business insurance etc and can also help you with your financial services needs.

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Little Rock, AR area since 2012, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today. AR Lic. #16563387

Subject: Formal Complaint Regarding Unethical Billing & Customer Service…read more To Whom It May Concern, I strongly advise against choosing The Hartford for insurance. Our experience has been nothing short of frustrating and irresponsible on the company's part. When my parents and I initially contacted The Hartford to bundle their home and auto policies, the customer service was warm, responsive, and accommodating. However, when an issue arose, every representative we spoke to was dismissive, unhelpful, and, at times, outright rude. This experience proves that saving a few dollars is not worth the stress and risk The Hartford has put us through. The Issue: We moved our home and auto policies to The Hartford after receiving a solicitation for lower rates, switching from State Farm after nearly 35 years. We bundled both policies and set up automatic payments of $390 per month. We reasonably assumed this amount covered both policies. However, in March 2025, we **accidentally** discovered that our **auto policy had been canceled three months earlier, in December 2024, due to non-payment**--without a single notice, call, email, or letter from The Hartford. We had been driving uninsured for three months without knowing. Unacceptable Customer Service & Lack of Notification: - No Notice of Cancellation: Despite being on autopay, we never received a single alert, statement, or notification that our payments were not covering both policies or that our auto insurance was at risk. - Refusal to Reinstate or Offer a New Policy: When I called to pay and reinstate the policy, I was informed that The Hartford does not reinstate policies canceled for non-payment--nor would they allow us to create a new one. - Rude & Unprofessional Treatment: When I requested proof of any missed payment notifications, I was met with condescension. The agent had no record of any letters or emails indicating that our policy was in default. - No Access to a Supervisor: When I escalated the matter, I was told that **supervisors do not take calls** and would have to call me back. I complied, but after 48 hours, no one reached out. - Failure to Follow Through: I called again, and a different agent submitted another request. Three more days passed--still no response. - Finally Reaching a Manager (After Multiple Calls & Delays): When I finally spoke with Jody M. from California, his response was dismissive, stating that we "should have logged into the website" to check for issues--despite the fact that our auto-payments were being processed and we received emails that **never indicated** a problem. The Consequences & Next Steps: - Driving uninsured for three months is terrifying and completely unacceptable.** The Hartford's negligence put us in a dangerous position. - We are filing a complaint with the **Better Business Bureau (BBB)** to formally document The Hartford's deceptive and unethical practices. - We will be **moving our homeowners policy immediately** and transitioning all policies away from The Hartford, including our **second home policy.** This experience has been a disaster. We trusted The Hartford with our family's financial security and safety, and instead, we were met with deception, negligence, and complete disregard for customer care. Sincerely, Gutted Customer who is also a real estate agent that intends to share this story with every client I meet.

I like this company because they make my experiences easier. They're very knowledgeable and…read moreprofessional and they care. The only reason I can't give them 5 stars is because of the agents I have been given, they're not always easy to get ahold of. There have been times where I would leave a voicemail and not get a response for a few weekdays. That can be pretty frustrating especially when you need specific info at that point. Other than that I've had a pretty decent experience. I probably wouldn't recommend this company unless someone specifically asked me about them, but that's based upon my personal experience with other companies who I have received a better response from. But I really liked Hartford.