Oh my goodness ! It's not everyday I'm wowed by customer service and I must admit - I was fully…read morewowed! From the free airport shuttle, to the staff being fast and friendly, the room large and comfortable with modern amenities - everything was perfect. Couldn't have a better experience for my first time in Indiana! I wasn't a fan of the dinner at the restaurant but the free breakfast and omelet made to order was superb! Definitely would stay here again.

Embassy Suites by Hilton is located in Plainfield, Indiana just west of the Indianapolis…read moreInternational Airport. This is, quite obviously, a member of the Hilton family of hotels. The hotel is adjacent to I-70, however, it's also pretty easy to get to if you go into Plainfield on US 40 via SR 267 (as I did). The hotel offers a fitness center, indoor pool, free made-to-order breakfast, an evening reception, an onsite restaurant (The Local, opens at 5pm), room service, an airport shuttle, free parking, free wifi, a large event center, and a surprising amount of accessibility features. I was here primarily for a work conference onsite. The event center is adjacent to the hotel. It's a rather long, somewhat winding hallway that exists between the two. The hallway is pretty wheelchair friendly with low carpet and flooring that is easy to wheel. Embassy Suites has quite a few accessible parking spots, though when I parked at the event center not a single one was available. I ended up parking along the side of the parking lot to ensure my wheelchair had room. I was a speaker at the event and was pleased they had a pretty accessible room and a flexible microphone. I was able to use a clicker and handle the mic independently. I spent some time in the accessible rooms and was impressed. Embassy Suites was clean, employees I met were friendly, and I was impressed that the event rooms allowed a lot of quiet between the rooms. I've gone to a lot of hotel event centers where you could easily hear the room next to you. That wasn't true here. Embassy Suites offers an airport shuttle between 7am-10pm. They have an accessible transportation option with notice. They do allow pets (dogs/cats only, max of 2) with a $75 non-refundable fee for 1-4 nights and $125 fee for 5+ nights. I'm not sure if this applies to service animals (which they permit). The decor strikes me as fairly simple but pleasant. I really like the lobby area and I like that the registration desk is surprisingly accessible. I can remember a time when there were 1-2 small motel options in Plainfield. It's grown quite a bit, however, nearly all the options are by I-70. I'd definitely call this one of the best options. It's certainly one of the best options for those needing event/meeting space. While I was a little turned off by not finding accessible parking and disappointed the restaurant didn't open until 5pm, I'm overall quite pleased here. There are also quite a few surrounding restaurants as this is a quite busy area. I'd definitely return.

"Courteous treatment will make a customer a walking advertisement." -- J.C. Penney…read more I had booked a stay at the hotel for a weekend stay to visit with family, but was called away for an emergency and forced not to travel. Despite being a LONG-TIME Hilton Honors member and speaking with the hotel's general manager directly, I wasn't shown any sort of consideration at all...with a claim from her that the hotel would be unable to sell the room (unlikely given a local NASCAR race has lodging across the city booked basically to capacity). As an individual who has worked in hotels myself, I am readily aware of what is 'said' to guests, and what is the truth. Not only do I have full confidence that the room for which I was intended to stay would be booked within hours of its release, but I was quite surprised at how little consideration was taken by the management at this hotel. At a time when households are subject to unexpected conflicts, plus needing added support, I found it quite disheartening that a Hilton-brand hotel would be this dismissive about my request for a suitable resolution. I could understand if it were an outskirt or remote area, but it's the CAPITAL of the state of Indiana. As such, I would seriously doubt that the hotel will 'miss' an opportunity to recoup any funding or revenue lost. In the end, it was simply about money for them. Not only frustrated, but genuinely disappointed. I expected better from a chain that prides itself on hospitality, service, and experience.

We stayed here 3 nights with connecting rooms of 1 king accessible and 2 queen studio. The…read moreaccessible rooms made for larger size and nice that there was a loveseat and desk for us to eat meals. There were microwave (mini), refrigerator (between mini and standard), and single serve tea/coffee maker. Also bathrooms were larger size than normal which was nice. Front desk brought in crib for our stay. We borrowed high chair for dinner and front desk dropped off and picked up. Connecting door was nice but other door would swing open so used ottoman to leave open. Breakfast was nice with good selection of yogurt cups and cereal boxes. Breakfast dining was a bit tight on busy weekend. Lots of options for food nearby and only 20 minutes away from zoo and children museum.

Not a bad little place to stay if you're in the area. Not a far walk from a lot of shops and stuff…read more Rooms were clean and quiet and staff was rather friendly.

Cheap but nasty af. Don't go if you're allergic to mold or smoke. Not handicap accessible or wash…read moremachine friendly Proceed with caution

SpringHill suites is a Marriott hotel Located in Plainfield,…read moreIndiana that me and the family stayed at while in town for my daughters cheer comp in downtown Indianapolis. Located about 10-15 minutes from the convention center of downtown Indy this was a nice location. East drive and located in a nice area with plenty of shopping and places to eat. The hotel is a pretty standard Marriott which is a good thing. Service here was really good. The lobby was huge and clean and our two king suite with a pull out was spacious and very comfortable. We took advantage of the indoor pool. The pool wasn't the largest but did the trick and me and the kids had fun. They also had a really nice exercise room That we did not take advantage of. The complimentary breakfast in the mornings was good with a perfect mix of hot and cold foods depending on appetite. Overall we had an excellent stay here. Would absolutely come back for future events in the downtown Indianapolis area.

Stayed here as the half way point on our drive to Kansas City. Comfortable bed (most…read moreimportant!), nice sitting area, and huge shower. All things I appreciate in a hotel. Only issue with the room was the sink drained slow. Modern clean lobby with nice bar and sitting area. I was surprised there was a hot breakfast since so many places have gone to the bagged breakfast. Not a huge variety but certainly acceptable. I'd stay here again if in the area. 2021-157

I think I got lucky and had a recently renovated room during my overnight here but it was very…read morecomfortable. Everything was pretty stylish and updated. The kitchen was clean and well stocked with utensils and items for cooking (I didn't cook). The bathroom had plenty of hot water and the suite was very spacious. There was a bit of construction noise but it was quiet between 6pm-8am. The staff told me at check in and were happy to move me if it was an issue. The front desk staff was attentive and helpful - the one star I'd remove is for the breakfast attendant. She was so rude to another couple next to me that I spoke to the front desk person about it. I really hope it was just an off day for her. Overall I'd stay here again as it was very convenient to the airport.

Hotel is pretty outdated and signs of wear are evident with chipped paint, damaged furniture, and…read morestained showers.. gym is probably one of the worst ones I've seen from Hilton. 1 treadmill and bike. No free weights or kettle bells. 4 low weight medicine balls. I normally really like this brand.

I stayed here for the weekend and the hotel was super clean and staff were very friendly. The hotel…read moresmelt very clean and room was great. My only complaint was the bathroom fan didn't work and the shower water only got luke warm with no water pressure. Besides that, I would definitely stay again and recommend it.

Our family had a deeply upsetting and completely unprofessional experience at this Hampton Inn by…read moreHilton in Avon, Indiana (193 Angelina Way) -- and we feel it's important to warn others. During our stay, we politely asked about the charges on our room, and the General Manager, Heidi Jacobson, responded with immediate hostility. Instead of addressing the question like any professional in hospitality should, she became aggressive, dismissive, and confrontational. To make matters worse, she then threatened to cancel our reservation if we continued to ask questions. This was shocking and completely out of line. We were calm and respectful, simply trying to understand our bill -- something any guest has a right to do. As a Black family, we left feeling that our race may have played a role in how we were treated. The interaction was not only uncomfortable, it felt intimidating and racially biased. That is absolutely unacceptable from anyone -- especially a Hilton-affiliated General Manager. No guest should ever be threatened or disrespected for asking basic questions, and certainly not made to feel unsafe or unwelcome because of who they are.

Of all of the current Marriott offerings located near IND airport, this is my current go to pick…read more Highlights/Tips: + Pricing- They tend to run cheaper than the other hotels. One recommendation is to continue to check the pricing and modify your bookings if/when prices go down. Which usually happens outside of the major racing events. +Upkeep - They have maintained rooms and shared areas well. + Beds- they are ok, especially for short stays + Friendly and helpful associates +Location- Depending upon traffic, you can easily be at the parking lot within 15 minutes. There are also a handful of restaurants near the location if you're looking for food + Shuttle- They offer a complimentary one. Just check with the front desk for additional information ***When booking, make sure that you are selecting the correct Fairfield. There is another Fairfield closer to IND; however, it is older and has quite a few quirks.

We stayed for 4 nights. Overall, it was fine. We had a King room. The room had a bed and a desk. It…read morewas odd that there wasn't a place to sit outside of the bed and desk chair. The hotel is fairly new.. you can still see the pencil marks where they drilled the shower valve and other plumbing in the bathroom. There was a pallet of trash and other things in the parking lot. The wallpaper is scuffed and gauged in several places in the hallways. When we checked in online, it asked if we wanted housekeeping services. I selected yes.. but housekeeping only visited once and dropped off new towels. They didn't clean the room and change out the sheets.

Stayed here for one night prior to flying out of Indianapolis Airport, and overall, my stay was…read morevery comfortable. The staff were wonderful to deal with. Polite, helpful, and genuinely caring. My room was spacious, clean, and comfortable, and the bed was excellent -- all the essentials for a good night's rest before a flight. The free breakfast was also great, with a solid variety of hot and cold options -- eggs, waffles, fruit, yogurt, and more. Everything was fresh and well presented, which is always appreciated when you're heading out early in the morning. However, my biggest issue, and it's a significant one, is the complete lack of an airport shuttle. For a hotel that markets itself as being near the airport, not offering a shuttle is simply inconvenient, unacceptable and disappointing. I had to order an Uber both to and from the airport, which was not only an added expense but also something I shouldn't have had to do given the hotel's location and purpose. When I asked about it, I was told it was due to "COVID reasons," which doesn't make much sense, especially when other nearby hotels do operate their shuttles again. Another thing worth mentioning: the surrounding area feels a bit like a ghost town. Several restaurants and buildings nearby appear abandoned or vacant, which gives the area a somewhat deserted feel at night. It's not unsafe, but definitely quiet -- so keep that in mind if you're planning to walk somewhere for dinner. Despite these issues, the hotel itself is excellent -- clean, modern, and comfortable, with friendly staff and great breakfast. I would stay here again if I needed an overnight near the airport, but I sincerely hope they bring back the shuttle service -- it would make a huge difference in convenience and overall experience.

Easy to make reservations and checkin was smooth. Roomy bedroom, bathroom, living room and full…read morekitchen with countertop chairs. TVs in bedroom and living room, with door to close off the bedroom. Bed was very comfortable Great mattress. Tv is hard to maneuver - need to press "tv" on remote to type in channels. Laminated channel list shows channels that are "guide". Never did figure out how to find what's being played on what channels to then type that channel in. Room, 213, was 77 degrees when we arrived. Thermostat was set at 66, lowest setting. From desk told me the a/c is motion detected, and it did cool down pretty quickly. Dining area was clean, average breakfast offerings. Stumbled upon a couple of old movies and sitcom reruns. Outdoor pool, hot tub, fire pit, corn hole games. Online says M-W complimentary cocktails and appetizers. Our room card says it's just cocktails, but we were there on a Thursday so it didn't matter. I would stay here again for the very comfortable bed. Would try to plan it for M-W, and call ahead to make sure what is complimentary.

Visiting family and friends so we decided to try Holiday Inn. The staff was friendly and check in…read morewas fast. The room was very clean and the bed had the bed bug protection. Hubby loved the soft bed and I enjoyed the fluffy pillows. I could hear a little outside the door noise but not much. We did not stop for breakfast because we had to leave early, but it looked clean and it had a good selection. We will keep this one on our list.

The road noise was loud. The GM was not friendly. The service was below average. The towels are…read moresmall and outdated.