At approximately 8:45 a.m., nearly three hours before checkout, someone attempted to enter my hotel…read moreroom while my son and I were still inside. I heard a very faint knock, and as I approached the door to see who it was, the door began to open. I immediately yelled, "What are you doing?" The person quickly pulled the door shut. By the time I reached the door and looked through the peephole, I saw them hurrying down the hallway.
As a woman traveling alone with a child who is on the autism spectrum, I found this extremely alarming. Guests should be able to feel secure in their rooms, particularly when they have not checked out and the room is still occupied. The incident raised serious concerns about privacy, room-access procedures, and whether staff are properly verifying occupancy before entering.
Unfortunately, the response I received at the front desk made the situation worse. When I reported the incident to Stacy Milton, she was dismissive and rude. Rather than expressing concern or apologizing, she asked, "Did they actually enter your room?" She also stated that she did not know who the person was. That response did nothing to reassure me that the hotel knew which employees had accessed the floor or attempted to enter my room.
When I said the incident needed to be addressed, her response was, "Why wouldn't I address it?" Her tone was defensive and unnecessarily confrontational. Because we needed to leave for the airport, I could not remain at the hotel to pursue the matter further. As I was leaving, I overheard her speaking to the general manager and complaining about our interaction rather than focusing on the serious safety concern I had just reported.
Once I was in the Uber, I called the hotel and asked to speak with General Manager Sara Gabbard. I was told she had stepped out, and my call was transferred to voicemail. She has not returned my call.
There were also several maintenance and cleanliness concerns during our stay. The hallway carpets appeared old and heavily soiled. The bathtub and shower combination had a noticeable weak or soft area in the center of the base, which felt unsafe and gave the impression of possible unaddressed damage.
Taken together, these issues reflect serious failures in leadership, maintenance, staff training, cleanliness, guest service, and basic safety procedures. The most concerning part of this experience was not only that someone attempted to enter an occupied room, but that the hotel's response showed so little urgency, accountability, or empathy.
This was an unacceptable and unsettling experience. I would not recommend this property to women traveling alone, families with special-needs children, or any guest who values privacy, cleanliness, safety, and professional hospitality.