If I could give less than 1 star I would.
First of all I have known the Williams for 20 or so years, so when my mower was in need of repair I immediately came to White House Small Engine Repair. This was in Aug 2022 when I had found that the business had been sold to someone else. I had no problem having my mower being repaired as I thought the same type of quality service would still remain. Boy was that an underestimation. First of all my mower came in to be repaired Aug. 16, 2022. It had been there about a week when I called to find out the status and was given and estimate for parts and labor. I authorized this repair. After another week I called back for a status and was told that they were still waiting on my authorization. My authorization was never conveyed delaying the repair. Okay, I was fine with that. Then I was told all parts were in stock and would be ordered. Another week went by and it still had not been repaired. Finally got my mower back Sept 22, 2022 a month later. I was told all was good and it tested fine. Well, the mower was not fully repaired. The belt kept coming off after only two days. I called and had it returned for proper repair. Taylor called me and said that the brackets for the pulley were not done. Seriously, Tech 22 did this first repair and it is quite obvious that this tech only did a halfway repair to just get by and hopefully the belt issue would not occur until maybe a month later and any guarantee of workmanship would be over. I was then told by Tayor, well it had a damaged bracket and we just did not replace them. This is completely absurd as to why a complete repair was not done. I will never ever be doing business here again and will never recommend to anyone. It is just a shame that a well known decades old business is now crap. You can look up my invoice WO109186. Tech 22 did the work and should not be doing any repairs of any kind as it is plainly obvious he does his job halfway. The second invoice is WO109393 and No Tech is listed. I do have one praise to the fact that your Delivery/Pickup guy Jeremy is absolutely fabulous and very professional and should be acknowledge his great service. Very Dissatisfied and I will also be making a YELP review.
White House Small Engine
434 North Palmers Chapel Road, White IIf read more