I am only give a review about the DFA branch within the government centre, not including the online…read morebooking system. Arriving at the mall, be sure to use the right entrance, this would be the one beside a 7-eleven along P. Tuazon. Lines are expected to be long, and in multiple lines, and you'd need to determine which line to be in, especially if your appointment with DFA is at 10AM. And the system is highly inefficient and also exhausting, lining up outside in the heat, and once appointment has been confirmed by the guard, another queueing inside, before being led to the third floor for another queue. We got called in at roughly 10:40 instead of 10:00, but once inside, the process is speedy and staff were friendly, from document checking (step 1) to paying for passport delivery (final step of renewal), it took me about half an hour.

My license has been expired for almost a year now and I finally had the energy and time to face…read moreLTO. I've been hearing nothing but good things about their satellite office in Ali Mall so I decided to have it renewed there. To my surprise, there was NO MORE LTO OFFICE there! While I was disappointed, I was also impressed to find that there was an (almost) complete government service center there, every office you'll need! They had a satellite for almost all departments with everyday concerns like DTI, SSS, NBI, DFA for passport renewal, even our local baranggay office! I loved how it was so accessible to the people without it having to be a headache (although you still had to wait for your turn). It's great to see private-public partnerships like these. They don't have to be huge collaborations, simple projects like these really help the people and the country progress!