We rented two e-bikes for my wife and daughter over the 4th of July weekend, and the entire…read moreexperience was great. The staff was friendly, got us set up quickly, and made sure the bikes were adjusted perfectly before we hit the trails. The bikes worked flawlessly all weekend, which let us spend two full days riding without a single issue. Even bet, their rental prices were the best we found anywhere in Florida. You can tell they genuinely care about riders and want everyone to have a great experience, whether you're local or visiting. We'll definitely be back next year!

Longtime fan of this shop. I've gotten work done, bought loads of parts, accessories and clothing &…read morebeen there for sponsored socials and races (Ladies All Ride & Hump Day Hustle when I lived in the Orlando area.) The staff here are knowledgeable and friendly. There's even a shop cat! It's located right on the main Santos trail system, so roll on in when you're in the area.

Santos Bike Shop in the former Greenway Bikes location, directly across from the Santos Campground…read moreand main trailhead. They have rentals, repairs, some gear and clothing and BEER! Nice addition to the other side of the trail system.

Great service for all your bike needs. They have plenty of items in stock. I just wish they were…read moreopen on Monday. Most are.

I called the shop to ask if they could look at the loose head set on my bicycle (handlebars). The…read morewoman on the phone specifically told me to wait and bring it on Tuesday when the tech would be there. On Tuesday, I loaded up my bike and drove it down to the shop. After being completely ignored for five minutes by the woman and a man, that seemed to be the tech? I finally asked if the tech was around to look at the bicycle that we brought in. The woman then asked us what brand it was, when she found out it wasn't a Treck. She told us they wouldn't look at it. She didn't say it in a nice way. She was very, very abrasive, and quite frankly seemed annoyed that we were in her shop. I mentioned to her that another woman told me to bring the bike in and mentioned nothing about the Bike having to be the Treck brand. Her response was "that wasn't me ". She could not have cared less. Terrible experience for our first time being in the shop. Needless to say, we will never be back. We're in the market for new bicycles, and will not be purchasing at this shop. Customer service is everything... And this shop lacks! There are other bicycle shops in town. I just can't imagine that this attitude is good for business. Both my husband and I were shocked on how we were treated.

Top notch service and delivery on work as promised. Met the owner today and she was very very nice…read moreand answered all my questions. Came in for e-bike flat repair Good value for the money

Rented three e-bikes. One e-bike went 25 mph. One e-bike's governor max'd at 18 mph. The third…read morebike was even slower. One e-bike handle bar was loose. One e-bike required little pedal for boost, the other two required continuous pedaling. It was difficult to enjoy a ride with these conditions.

How refreshing to find a shop unlike so many of today's sterile and boring bike shops with…read morepredatory sales that couldn't care less whether you get what really suits you. The bulk of their superb pre owned bikes came from victims of those other shops. This guy really cares.

Great owner. Repaired my bike in 2 seconds and didn't even charge me . I did leave a tipread more

5 stars all the way! Excellent customer service, high-quality bikes, and a smooth, enjoyable…read moreexperience from start to finish. I'll definitely be back!

It is hard to reach a live person even when you call and leave more than one message. If you're a…read morecustomer and need your bike fixed, you have to make an appointment, but you cannot because they don't return the call. If you go in person w/your bike, they tell you to come back.

I took a WORKING ebike that needed a basic inner tube repair. FIRST OFF $80. This is the…read moreoverinflated cost!!! I needed help bringing the bike in, so I had to ask a neighbor. I had to get a special Uber to fit the bike. I spent so much money on Ubers and repairs!! I didn't check to see if it RAN because why would I, I was getting a tire fix!!! The owner knew I ubered it in and have the nerve to ask if I could ride it in. BEWARE of this over priced, and I guess sneaky place!!!!

The name of this business isn't listed correctly…read more Yesterday, I accompanied a friend who's ebike rear tire blew. We took 2 Ubers. The inner tube was wrapped around the gears. I removed most of it. The throttle worked while we were carrying it home. We were told a price of about $60 with tube and labor, over the phone. 45 mins tops. Upon arriving, we were told it would cost more if they didn't have the right tools. But they had the tools at the other store in Crystal River. Then we were told it he couldn't get the all the rubber out and it should have no effect on the ride. Today, we use the bike for the first time, and the power and all the lights turned on, but both the pedal-assist and throttle didn't NOT work. My friend called up there and they told her we brought it in banged up??? SHE PAID OVER $80 FOR SERVICES, BY A PERSON WHO DOES NOT TEST THEIR WORK BEFORE RETURNING TO CUSTOMER. They don't mind bad reviews. We were told.