My dog was attacked while under the supervision of Pamela and her daughter. They were not even…read moreaware of the incident until after my girlfriend picked him up too which would mean there is a lack of supervision or they just simply chose not to inform me during his stay. If I had picked him up myself, I would have examined him before leaving Pamela's place. However, my girlfriend, who does not own any pets, was doing me a favor and picked him up and didn't think to check him before leaving. Once I found out what had happened, I promptly addressed the situation with Pamela. To which Pamela offered to dress the wound and provide a refund, these things I would have been perfectly fine with. However, as you can see from our text message exchanges, it's clear that bringing my dog back to her care is was not a viable option. Accusing me of harming my own dog is an outrageous claim that no one in their right mind would tolerate, and it made me feel extremely uncomfortable entrusting my dog to her again. She made it seem like I don't care for my dog to the point I would intentionally worsen his wound. If I didn't genuinely care for my dog's well-being I wouldn't have chosen what I believed to be a highly-rated dog daycare (based off other Google reviews). And while I understand that accidents can happen, especially among dogs, what truly disappoints me is the lack of accountability and the absence of any apology from Pamela or even the owner of the dog that attacked mine. It is also baffling that I had to even raise this issue with her, considering that supervising the dogs should have been her responsibility. It's literally what she's hired to do. Additionally, Pamela's attitude throughout this ordeal has been quite unpleasant. She kept throwing a personal situation I was going through that even required me to rely on her services for an emergency in my face which was quite unpleasant. Especially when she didn't even know fully what was going on and that it was a baseless claim. Additionally, the owner did provide $100 towards the vet bill, but there is still an outstanding balance. As the wound required dressing and my dog had to be given medication to prevent infection. These additional expenses were not covered by the amount offered, further adding to my frustration but at this point its no use in pursuing further and I had wanted to give her time to rectify the situation before resorting to a negative review. But unfortunately, she has chosen to ignore all my messages, leaving me with no choice but to warn others who may find themselves in a similar situation and need an emergency dog sitter. It's important to know that not everything is as it seems, and there may be a lack of proper procedures in place at Pamela Loves Pets.

Do not take your pets here. The dogs stay in in a separate structure connected to the house which…read moreis more like a kennel. It is air conditioned with beds, but they are not in the actual house and are not being supervised at all times. My golden retriever was scared to go back here and tried to bust back out of the door. The owner takes pills and is loopy. She can get rude.

Patrick and his assistant came to my home and did the best job with my very scared and hard to calm…read moredog of 11 lbs of fear. She needed a cut so bad and he did a great job despite the challenge. I will forever be grateful . I was unable to handle her anymore due to a severe car accident . She had never been with a stranger. I would continue using him but unfortunately he can no longer come to the beaches . It broke both our hearts . I highly recommend him he is skilled and highly capable especially with anxious animals . Five S

Excellent communication. Honored the schedule, and left the workspace immaculate. The groomer has…read moreexperience training dogs and he offered a few suggestions for helping this one feel safe again. The groomer was very patient and gentle. Highly recommended, especially for withdrawn and neglected dogs that need patient and gentle care.

This place was scary. I was desperately looking for a place to board my pet. The owner was not…read morefriendly. My dog did not seem to like the owner as he was being yanked back by his leash. The owner would not allow me to see the accommodations to ensure my pup would be safe. It just seemed like he wanted the dog and for me to get out. Additionally, the place was so hot. I can't imagine a dog or human being comfortable in that muggy, stinky heat. I instantly changed my mind, took my pet back and left. Do not recommend at all.

I think my dog Max has found a place where he feels at home, and safe! Tom the owner is very hands…read moreon, and takes an active role in the day to day managing of the facility. I got a tour of the place on my first visit. It was clean, spacious and safe. I saw pictures of Max playing and having fun with the other dogs so I felt at ease knowing he was okay. There is a large in door room that the dogs can play in when it's cold, and there is a shaded canopy outside for them when it's hot. I wish Tom the best, I hope Pawstars grows into a successful business where he can hire more staff to accommodate the growth. You can tell when you visit, that Tom works really hard to make the dogs and people feel welcome. It's not about selling fancy food and accessories it's about the dogs.

Our first experience went well. Our second experience? Not so much. The owner answers the phone…read morewith an attitude and isn't very clear. They have no idea how to do an aussie cut and shaved our dog. (You don't shave double coated dogs) it can and will ruin their top coat when it comes back. I wanted him trimmed, nails, ears, teeth ect. Those services are what she told me goes with a full groom last time. I picked him up with his hair roughly an inch long and missing his beautiful top coat. When we contacted her about his cut, she claimed that it was actually longer this time that the first time she cut it. A little later, I noticed him licking his leg only to find that they scratched him pretty bad with the clippers. When the uneven cut was brought up she said he "got wet or laid on it" You can clearly see it's a straight line they cut at an angle. If you look at her Google reviews, this is an ongoing problem.

I have been going to Waggin Tails for years and my Oreo always gets a great grooming…read more Tina and her crew are so caring. I highly recommend them. Rose and Oreo my 12 year old Shih tzu.

We've been using Park Ur Paws for a while now! We love Park…read moreUr Paws and are two Morkies LOVE going there! Funny thing; we tell them "let's go see Mrs. Kim and get a bath and groomed". They both start barking and running around until we leave. They get groomed about once every 2 or 3 months. * Service is always friendly. * My wife explains how she wants them cut and Mrs. Kim always gets it right. She is so nice and easy to talk to. * The place is always clean and smells very fresh. Thank you Park Ur Paws for all you do for us as well as our community in Jacksonville! Keep up the great service! We definitely recommend Park Ur Paws!!!

Terrrible. The owner was very rude and impatient when my nervous dog had an accident in the…read morefacility. Owner said she was busy and having a bad day and now has to clean up my dogs accident. Made me feel very unwelcome to even be there. I will be taking my 3 dogs else for their grooming

Wonderful boarding experience....my dog Maggie- Moo cant wait for me to leave when I board her at…read moreMadi's Mutts! Dedicated dog-loving staff, super clean facility, and playscapes inside and outside are great exercise while visiting....very creative designs. Their guests get plenty of playtime and attention...couldn't be more pleased!

My husband left a review of our experience and I feel the need to leave one of my own as it only…read moregot worse after the posting of that review. As my husband's review stated, we canceled an upcoming reservation mostly based on the fact that we felt uncomfortable leaving our dog there. Our dog has been to four other facilities in Atlanta with no issues or problems. We move down here and all of a sudden our dog has issues that "professionals" can't handle without our help. Understood. We were verbally instructed to provide PRESCRIBED calming chews for our dog's anxiety when he is put in the kennel. Got it. I asked if OTC calming chews can be tried first & if they will suffice for the first weekend as it would take some time to get the prescribed calming chews and our dog doesn't usually need these. They agreed to try the OTC chews & I was told to label the bags (that includes his food). Now... before having unpacked our dog's bag and knowing what we know now... they told my husband upon pick up that they recommend our dog going there for one hour a day for a few days to ease his anxiety because he had a hard time at night and that he can come for daycare (without the calming treats). I agreed... great idea! So I call them myself so I can make a reservation to do so the next day. What do I get told? That he cannot come back without the PRESCRIBED calming chews. At this point we just said forget it, we'll cancel our dog going there at all because we're bothered about them telling us two different things. I call to cancel, a man answered and asked the reason -which I shared- & he responded with 'I will let my manager know so all that needs to be done to process your refund will be done.' Now, after coming back home and unpacking the bag we sent our dog to this place with, we see two bags of food left over & both bags of calming treats full and untouched. Naturally, we're upset by this. Why? 1. There was zero communication upon pick up of whether our dog finished all the food or not. 2. We were told that the calming treats did not work AT ALL. I didn't receive an email confirmation that my reservation was canceled so I wanted to be SURE that it was being processed. That being said, I tried to call twice. No answer. My husband calls, leaves a voicemail because of course it was after business hours so no one answered. At this point, my husband is fuming. He decided to write his Google review as he is well within his rights to do so. What do you know... after 30 minutes of the review being posted we get a call back. My husband asks clarifying questions about what we're upset about: the extra food & the calming chews. What were we met with? Rudeness. Now, this is where I won't leave this be because I'm baffled at how the owner (male) spoke to us. I'm glad there is footage of them attempting to feed our dog... wonderful. Reason 1, debunked. Reason 2?! The calming treats?! The man said he didn't try to give them any other time because it was not on the profile - that's an item they should've updated on their end since it was THEIR ask for us to provide them. Instead, the dude complained about our dog keeping him up for 8 hours... which they charged us a surprise fee for him having to "calm" our dog down after said 8 hours :| when there were treats provided for that very reason that they asked for............ This man said that clearly I'm only upset for not getting my way... I'm absolutely unsure what my way is that I didn't get(?) but go off lol. He also said "why doesn't your dog just go to one of four facilities then"... whew. When I said I can appreciate him defending himself and that's no longer a concern, that I would just like to confirm the cancellation of the reservation and the refund is being processed - the OWNER of this place said to me that he won't tell us that information until we delete our Google review. LOL! Trying to bully my husband and/or me into deleting a review of our experience is crazy work. 10/10 don't recommend... don't be fooled by how cute their facility is. Such a shame.

Do not take your pets to this groomer Charlotte. The first time I brought my dog to her, she had a…read morevery condescending attitude but I let it pass , thinking she might have had a bad day, but this is the third time and today proved what a horrible business owner this women is. She is incredibly rude and disrespectful. I will never go back to this horrible place. DO YOUR HOMEWORK AND READ ALL THE NEGATIVE REVIEWS. Charlotte, you have a lot to learn about being human & kind. YOU NEED A SERIOUS ATTITUDE ADJUSTMENT !!!!!!!!!!!!!!!!!!

I don't know if they hired someone new but I will never take my dog here again. My dog looks like a…read more2 year cut him, he is butchered. We also asked them NOT to make our dog look like a poodle and GAVE specific directions not to touch his face or the top of his head because we like the shaggy look. The first few times they did it right so we went back. When we picked up our dog we were appalled. I kid you not they shave every inch of him including his nose???? His entire head. Everything we asked them to do they didn't bother doing. Then the owner calls me this morning saying I forgot we weren't supposed to touch his head can you bring him back so we can fix it. "Poddle cuts include shaving" ... umm we told you not to make our doddle look like a poodle. There NOTHING to fix they shaved all my poor baby's hair off. It's gonna take months before he looks like a normal dog again. This is not acceptable.

Ashley is the best! She loves your animals as much as her own. She will walk, or yard play, and…read morespend time with your animals!

Best pet sitting in Jacksonville ! They are always on time! Ashley and Kelly are the best!read more