First I'll start by saying this, I never writer reviews, but the experience I had with Kim at Park Your Paws was so horrible, I had to warn others.
This dog groomer was rude and unprofessional. My fiance brought our 6 month old puppy here for the second time. The first time was at 4 months, 1/27/24 , I brought her in and there was no problem. The second time was at 6 months, 4/ 6/24. My fiance brought her in, and I was on the phone with him. Upon arrival, she told my fiance, this dog is a "mess". She continued talking in an aggressive tone making it seem like we abuse our puppy. She stated " I don't want to hurt her, she's matted all over". (pic attached, photo taken 4/6/24 - she was not matted all over)Immediately, I asked my fiance to leave. My fiance was very apologetic ( trying to diffuse her aggression), telling her we will feel more comfortable going somewhere else, She continued verbally harassing my fiance as he was walking out the door saying, "if you take her anywhere else, they will say the same thing".
We took our puppy to pet paradise two days later, and they were amazing. Regardless of the few matted areas on chest and under arms, they stated our puppy was no problem at all. They even gave tips on a specific comb to use that will help avoid matting, and recommended bringing her get groomed every month instead of every 2 months ( which we are happy to do so) . They also educated us that our puppy is growing into her adult coat , and showed how to get her more comfortable with brushing / combing difficult areas.
The negativity from Park your paws was so uncalled for. As a "professional" you should be prepared to educate and advise, not ridicule and humiliate. the worst part about it is dogs can pick up on those bad vibes. I cant imagine how she would have handled my dog with the rude things coming out of her mouth.
It's a shame because regardless of her price being more than the larger companies, We were willing to give her small business a chance. I'll never take my dog back their again, or recommend anyone else to either. read more