This is a long review, but if you are doing research on a pediatric dentist you need to take this information into consideration.
I found this dentist when I moved to the area, and wanted a pediatric dentist for my kids. They took my insurance, so I made an appointment for my kids. Their first visit went well, we had no problems with the insurance coverage and the staff were friendly.
Well, after our second visit we didn't get that same treatment. It felt like I was being pressured into saying "YES" to every unnecessary procedure they could think of, for young kids, and NONE of it would have been covered by the insurance. They kept trying to present the procedures to me in may different ways just so I would agree to them (sales pitches). They also took full advantage of me being by myself, with two kids, both being treated at the same time in different areas. So, it was a little difficult to keep up with what was going on.
I also must point out, that the exam room is just ONE BIG open floor with no divider or privacy screens, just a row of chairs. So, if there are other patients in the room (like when we were there) they can hear everything going on. During our visit, the hygienist was reviewing my children's personal information and there was another patient in the room the whole time listing to everything.
During our last visit, I had refused fluoride treatment on both of my children, (it is only covered once a year with our insurance). When I got home, I check the portal, to see what they had charge for the visit. They do NOT provided a statement on the way out for you to check over (sounds fishy). I noticed that they had charge both of my children's accounts for the fluoride treatment, that I declined multiple times during the visit.
I called right away and explained my situation. They told me that they have a "generic billing system" with all the "projected" procedures they "think" they will provided that day. I was told, the hygienist should have removed the fluoride from the account when I declined it. The woman I spoke with told me that she took care of the charge and it was removed from the account.
A few days later I noticed that the charges were still on both accounts, so I called again. They again, reassured me that it was taken care of and removed from both accounts and I wouldn't see a bill for the service on the account.
Two weeks later, I got a bill in the mail from the insurance company telling me I owed money for fluoride treatments on both accounts. I called the insurance company and explained the whole situation to them. They must had spoke with Southwoods and had the issue resolved, because a few days later I had a new bill from the insurance with a zero balance on it.
This was clearly dishonest on their part. Don't trust this place, they are a bunch of sales people trying to scam you!! So untrusting!
Why would I ever willingly bring my kids back to a place like this? If they are willing to do this, what kind of dental work are they providing?
Stay clear of this place!!! read more