I will admit I was excited to go here based on the hype. So perhaps i was expecting too much. I had the patty melt. It tasted ok, though a bit salty. Fries were not hot (cool tbh) so that was disappointing. Service was excellent. And the vibe was a typical fast food place. All in all it was ok. Just not as good as i had hoped it would be. Kinda of just standard fast food place. Not bad but not great either read more

Whataburger - Front counter - Burgers Near Me - Tuscaloosa, Alabama

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What is the secret code to be served hot food at this location? Ordered for dining room, sat in dining room, cold food order delivered to table in to go bag. No napkins provided. Dining room was clean and comfortable read more

I went to a Whataburger in El Paso, Texas and was left the worst taste in my mouth (literally) and nearly swore them off altogether. While driving through Tuscaloosa on my way to New Orleans I decided to stop off and grab something to eat. I saw this location and made the decision to give them one more try. I'm happy I did. To think that the Whataburger in Alabama would be better than in Texas is insane to me...but it's also true. Large and clean inside and the employees I spoke to were all helpful and friendly. I got a double cheeseburger meal with fries and a drink and got the regular ketchup as well as their spicy ketchup for the fries. The first thoughts from the burger was that it was heavy on mustard. I personally enjoy mustard so that wasn't a big deal for me but if you don't...order it lite or on the side. I ended up dipping both the burger and the fries in the spicy ketchup by the end of it. I enjoyed the flavor of the spicy ketchup a lot but depending on your tolerance, you may not find it very spicy. I found it to have zero heat personally. The fries were crispy and tasty, definitely salted but not to the point that it was too much. They also had zero sugar lemonade and unsweetened iced tea so I was able to make a no sugar Arnold Palmer and that made me happy. I'd stop here again for sure. THIS Whataburger location - Didn't Suck! read more

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I have tried to eat here twice. Both times I went thru the drive thru. 1st time, I sat there for 11 mins. Was never asked what I wanted. Finally drive off. 2nd time, pulled up to order and sat there while 3 other vehicles pulled up in other lane, ordered and left. Finally just left. read more

The name should be Watawait, been in drive line for literally 30 minutes! This place is some bullshit. If you can't handle business you shouldn't open a store PERIOD!! read more

First, we were asked to look at menu after we were waiting, then the girl took the other lane when they pulled up after we were there. Okay, no big deal. Then after waiting 30 minutes, we finally received our food. The fries and burger were cold and the sweet tea tastes like they used old tap water to make. You think after waiting 30 minutes our food would have been piping hot! We took a few bites and ended up throwing it away, $40 wasted! This is the worst Whataburger I have ever been to. Someone from corporate needs to see whats going on before the name Whataburger is tarnished! read more

Had a Patty melt & a shake. Delish. I wasn't expecting the lady to bring the food to the table. She took care of us greatly!!!! Had a great experience. A lot better than last time at the TX Whataburger! read more

Whataburger - Burgers Near Me - Tuscaloosa, Alabama

Saturday, September 21, 2024 6:15 am I am not comfortable giving my name, and I told the manager that. He still cancelled my order, and told me to go somewhere else, because I would not tell him my name. read more

This review is based one visit. The tenders were comparable to McDonald's and they were dry and old. The burgers was decent, comparable to Burger Kings whopper. The fries were very good , comparable to McDonald's... Definitely a solid option as they are open 24 hours a day at this location ! read more

Whataburger - two takeout cups on a table - Burgers Near Me - Tuscaloosa, Alabama

Overall this is a good Whataburger. Food was hot and ready when the app said it would be. Their sweet tea is always on point. Got the Patty melt and love it to death. Overall the place was good. Staff was kind and friendly. The location can be a little hectic when all the college students are back in town. The inside is usually always clean . read more

Incredibly incompetent staff Slow Slow Slow 15-25 minute wait for orders Rude beyond belief read more

This is the gold standard of Whataburger Restaurant perfectly clean inside and out Food as absolutely perfectly cooked and delicious. Drove an hour and a half / 2 hours to come to this location and have no regrets about it. Kenyetta Moore was absolutely wonderful and deserves a substantial raise and promotion Wonderful service from start to finish. I totally recommend this to anyone read more

Whataburger - Burgers Near Me - Tuscaloosa, Alabama

The wait staff was incompetent. After waiting 10 minutes, we were told to move around (with only a car ahead of us) and they were extremely rude. read more

Horrible food quality. Not to the standard that I get in Texas. Meat was almost unrecognizable, taste was not consistent with any of the locations I have been before. read more

Probably worst establishment I've been to in my life no f**kin joke. WHATA-Terrible restaurant joint with the worst service I have ever experienced. Food was fine, normal fast food stuff. Inside was mediocrely clean, I've been in better McDonald's. Corporate needs to check this prime location WB out..... read more

If you want to wait longer than normal please visit this restaurant. I don't know why they take your order because they don't listen and your order is wrong. If you want to watch a kitchen staff have good time and play while we wait for fast food then go to this restaurant. To the owner of this franchise, don't worry about taking care of customers they will eventually just go away and you won't have to listen to people like me who never put up reviews but only when it has gone to far. Sell your franchise and let somebody who cares come in and take over because your staff and the way these Whataburger's are run is a reflection of you. read more

There are two separate lanes in the drive-through. They are not supposed to merge after you order!!! The right hand lane is supposed to STAY on the right hand lane and the people come out to your car and wait on you taking your payment and bringing your food to your car directly. You do NOT cut people off in the left lane to get to the window! They NE to put signage up that says it's two separate lanes that do not merge after you order in the drive-through!!!!! read more

Whataburger - People cutting in line in drive-thru. - Burgers Near Me - Tuscaloosa, Alabama

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The burger was just okay. The fries tasted old. Will not eat here again. Not sure what the big deal is about.

I waited half hour outside in the drive thru I just left wasted my lunch time worst place I waited to get food.

Our first time at a Whataburger. Not only sub par cheeseburger but served tepid to cold to boot. And of course this will be our last Whataburger. read more

The worst fast food restaurant I have ever been to. Food is fine, but the service is the worst. Expect to spend 30 minutes here every time you go. I spent 20 minutes in the drive through once and I was the only person in line. I'm never coming back here. read more

Just pick another place to go to. The staff at this location are rude, unapologetic, and lack even an inkling of customer service skills. The slowest and worst fast food experience I have had. read more

It never fails to annoy me when a restaurant has multiple signs up for a product they then refuse to sell you. What is the point of offering a banana pudding milkshake, if you aren't going to sell it to me? Take it off the menu board of you aren't going to sell it read more

Service their slow all the time They never get you what they told Waiting 30 min to get my order and there's 2cars in front read more

Some swear by Whataburger, as being The Best burger in the fast food space. I just don't see that. Was it good? Ya, it was okay. I made the mistake of doubling down on the meat, then adding sauce and mayo and pretty much every condiment they had and the result was a soggy mess. Perhaps I have to own that mistake, but they could have warned me before asking if I wanted all that sauciness, enabling such an error. The bun was unremarkable and did not stand up to the sauce. The tasted fine, cheese same, but I was expecting more as our friends from Texas just gush about how great it was, and how they miss it. It reminded me a lot of Fatburger only worse. The service was very robotic, but oddly engaging at the same time. Their employees were friendly. I'd give it another shot, and leave off all that wet stuff next time. read more

Our first time here! The food was delicious and brought to our table. I am not exaggerating much when I say the burger was as big as my head! We were pleasantly surprised by how good everything was. And the spicy ketchup? Delicious! Fries were decent and they even gave us a free medium fries for the preggo wife. Only ding is they were really slow to get us food, and considering we were the only ones inside was odd. I'm from the west coast and although it doesn't compare to In-N-Out, it does the job. Would return. read more

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I don't even know how this place is still open. Ordered a bacon and cheese whataburger and 45 minutes later, STILL DIDN'T HAVE IT!! Never in my life have I waited that long for a sandwich. The workers were standing up front joking and playing around when the drive thru was full but the lobby was empty. Absolutely ridiculous. Then I ask for a refund from the manager and he says "let me go make sure I can do that on a register." I'm sorry WHAT??? I come to Tuscaloosa every year for a game or two being a die hard Roll Tide fan, but I will make it a person mission to never, NEVER come to this whataburger again inform anyone else not to go there and how bad the service was. The only good thing I can say about the experience is that the lobby and dining area were clean. Other than that. Pathetic read more

Super slow service and we dined in because we heard the drive thru sux. 27 minutes. No food no drinks will update when we get our food. They don't seem to know what they are doing. Probably should fire the whole staff and start over. 35 minutes to get a number 1. read more

People tend not to recognize the importance of the appearance of a restaurant. That can literally make or break some restaurants as much as the food can. Whatsaburger, local to southern United States, has a really cool, unique, interior. Very orange and clean. Really strong interior design. The food is good too - it just takes a while to get it! Took over twenty minutes to get my food - not fast food but faster then steak n'steak (and better tasting too). And I ordered a double burger but only got one patty! That said the food was really good. The place seems hype to the younger crowd. Lots of university students there at night. I'd definitely recommend read more

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Legit drive through waiting simulator, fries were cold but understandable when you wait over an hour for terrible service read more

Whataburger - No one is home per usual - Burgers Near Me - Tuscaloosa, Alabama

Other than waiting 40 minutes food was ok. Missing a fry. Service was terrible waited 5 minutes for someone to take my order. Don't recommend read more

Have to agree with some of the views, however after all its fast food. Overall the food is good and there is evidence of people trying to get it right. A lot of the staff is younger and cellphones are out and it's not helping the cause. If there is a line wait times are up, also it can take some time to have it brought to your table if they are under staffed. It's a nice alternative in the area for fast food than McDonald's and Burger King. read more

Wish there were vegan options. I ordered sides instead. Cool place. Nothing special.

We ordered breakfast burritos, and we found hair in two of the burritos. We brought it back into the store, and the person at the front immediately recognized whose hair it was. When asked to get a refund, the manager said it was not possible because it was an online order. They told us to call corporate for a refund. After calling corporate, and waiting a week, corporate sent us right back to the store. Then the store manager wants us to physically come in for the refund. This place is unsanitary. DO NOT EAT HERE. read more

I have been in line for an hours and counting. I just need a honey butter chicken biscuit. I waiting until 11:00pm. I waited for 30 minutes but hit my point. I called and the told me "I don't think you understand me. We're all leaving and there will be one person to take order and give them." As a business that know they will be busy because they are delicious they should prepare. Also I have received my order and there was 8 people packing orders. No need to lie. I also received the wrong order but after and hour and a half I left. read more

It really hurts my heart to post this review because I'm a Texan who has always loved Whataburger, but this location does not do Whataburger justice. I think it just needs new management. I had family visiting here from Texas one day and we all decided that we wanted to Whataburger but when we got there all the employees were just standing around and someone said they were doing a shift change. We waited about 15 minutes and finally left. read more

This might be the worst fast food establishment I've ever been to. I waited over a half an hour for a Diet Coke. That's all I ordered. The employees were too busy laughing and cutting up with each other to actually hand out the food. read more

Patty melt, was very filling. Food was hot and fast- friendly service. Enjoyed the time spent with my brothers read more

Whataburger - Burgers Near Me - Tuscaloosa, Alabama

Whoever was the "manager" on 5/10/23 was above and beyond rude. Sat at the order window for 20+ minutes and nothing was said, went up to the pickup window and ordered. Proceeded to tell me the card machine wasnt working, so I asked for the manager and she tried to tell me it takes them an hour and a half to reboot their system (BULL). Then I ask for her name to write a review and she doesnt give me her name..... let my baby cousin manage that crap if thats how youre gonna run it. -10/5 read more

Like a lot of the other reviews it takes a very long time to get food. A little over thirty mins for a single burger and drink in the drive through. There are plenty of people working and I saw what looked like a manager in the back. Really just leaving the review so other people don't get stuck in a drive through read more