You know you're not in South Florida anymore when you spot that bright orange Whataburger sign glowing like a fast-food lighthouse calling you home. Since we don't have Whataburger down in my neck of the woods, I treat every visit like a pilgrimage -- a sacred journey to the land of solid American burgers and spicy ketchup that should honestly be bottled and sold as cologne. This particular stop was on East Gregory Street in Pensacola, and let me tell you... the experience started before I even made it through the door. Nothing says "authentic American dining" quite like pulling up to see five teenagers being arrested outside. Lights flashing, officers everywhere, the whole scene looked like an episode of COPS: Fast Food Edition. But did that scare me away? Absolutely not. I had traveled too far, dreamed too long, and waited too patiently for that orange-and-white beacon. I was going in -- call it bravery, call it hunger, call it questionable life choices, but I marched through those doors ready for greatness between two buns. And honestly? It delivered. The burger: good. Solid. Not "best of my life," but absolutely the dependable, comforting, satisfyingly greasy masterpiece I came for. The fries: crisp and plentiful. The drink options: a soda fountain wonderland. And the spicy ketchup... the true reason I risked potential witness-statement duty. That stuff is a national treasure. Despite the pre-meal entertainment outside, everything inside was quick, clean, safe, and exactly what I wanted from a Whataburger experience. Four stars. I'd go back -- preferably when the only thing getting arrested is my calorie count. read more

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This fast food joint was close to our hotel and it was open 24 hours so we had a few meals from here, including breakfast. The skinny fries are amazing and the burgers are huge!! You usually have to wait since I guess everything is made to order! The fries were so good that I even ordered them for breakfast! Inside the restaurant could be cleaner. Everything was sticky. read more

The employees here are so nice and helpful. Such a pleasant atmosphere which is not often seen in fast food. Everyone was polite, efficient and the food was good! read more

I gave them 2 stars because I like Whataburger but after today I will never go back. I went through the drive through and they somehow just didn't get my order? So I had to order at the window. Tyson was the manager and was more rude than the employees. Their whole staff was a disgrace. No one was in line when I was and they basically cried because they had to take an order. I've worked in fast food so I get it but the way they treated me was almost like I was homeless. I hope u get what u order because they're the worst Whataburger in Pensacola. read more

This Whataburger is so poorly managed. I have sat in line for 45 minutes or longer multiple times when there's only three or four cars in the line. It's rare that they get your order correct the first time and many of the workers have horrible attitudes Stay far away from the store if you can help it. read more

55 minutes in the drive thru - don't stop keep driving with four cars in the drive thru. In 35 minutes one car moved. I think they are raising the cows and potatoes in there. Never seen this brand of crazy. read more

Came at midnight on a Wednesday and the staff was helpful and look like they work well together, they were laughing and shooting jokes. Lobby was nice and clean and everything was orderly and inviting. When food arrived EVERYTHING was nice and hot and tasted amazing, as it should be! Great location and service, definitely would return again. read more

The wait here is CRAZY even by whataburger standards. The manager is probably the only one that knows what's going on. Went here on lunch which I only get an hour for and I only have ten minutes to eat. Food is ok exactly what you'd expect from a whataburger. If you're in a crunch for time don't stop by this whataburger. read more

I love Whataburger, especially the avocado bacon burger, but this morning I wanted breakfast. When I pulled up there was no one in the drive-thru line and there's a kiosk there with with a menu with about four hamburgers. I can't read the big menu from there so I pull up to the big menu. Well There's no speaker here and I hear the guy ask me what I want behind me. So I pull up to the second window and I had to order and wait and tied everybody up for probably a couple of minutes while they prepared my order. When I got to eat it I discovered they had microwaved it​ because the bun was all hard and chewy. There was no sauce on it so it was dry. I was very disappointed. read more

I've stopped here a coupe times when hanging out in Pensacola and during Covid they've maintained a good availability with reasonable service. I've never had any bad experiences at a Whataburger and besides I'd be very forgiving even if I did because the burgers are worth it. This location is no exception, because hey it's friggin' Whataburger:-) read more

Whataburger - Got #1son from airport & now he wants a Whataburger breakfast l, of course :-) - Burgers Near Me - Pensacola, Florida

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We waited 46 minutes for two meals. There were only 2 other people in the restaurant at the time. When we got our food it was soggy and cold. read more

I got the A Team today! They took the time to make sure my order was correct. I really appreciate service like this.

The burger joint of champions. Great food here, clean atmosphere and acceptable service. The girl who handed me the food didn't say much, but I have no issues with it. You don't expect Chick-fil-A service at Whataburger. This is a burger joint for the hearty and the warrior class of citizenship. This place is recommended for you dining pleasure. read more

Service was about the most horrible experience I've never had at a fast food restaurant. Drive thru took :45 mins (5 cars) to complete my order. Finally, receiving my food, burgers were cold, no cheese as ordered, bread was soggy and cold fries. Never again. read more

What a joke! 2nd whataburger that we've waited 30 minutes in the drive thru with only 2 cars ahead of us! Never again!

I ordered a 6 bite meal in the drive thru with bbq sauce and added buffalo. When she read it back to me, she forgot to include the buffalo so I said "can you add buffalo to that?" (I knew it cost extra and I was cool with that). She responded, "yes." I got to the window and when she read me my order, she must not have added the buffalo so I said again, "can you add buffalo to that?" And I got a response of, "yes." I had to pull around front and wait for my food. They never charged me for the buffalo nor did I receive any buffalo after asking TWICE. This is NOT the first time this has happened. read more

Whataburger - Receipt with no buffalo sauce after asking twice. - Burgers Near Me - Pensacola, Florida

Staff just sucks. Management should be ashamed. Bayou whataburger blows this place out of the water. Waited 10 min at the speaker box to just give my order. Two other cars in line with parking lot having only three cars. Food not right. Fries cold and soggy. Get it together read more

Burger & fries were great, Dr Pepper shake didn't have a big Dr P flavor but it was good. We ordered 2 apple pies too but got to our hotel and they weren't in the bag :-( read more

Whataburger - No apple pies - Burgers Near Me - Pensacola, Florida

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We came by Whataburger when we were visiting Pensacola. We're from Atlanta and we don't have any of these there. I loved the sauce options! I got a spicy ketchup​ from the person that came to our table to deliver condiments. So nifty. I loved that but I also didnt like not being about to grab whatever. I got a burger with jalapenos - so yum! My boyfriend got whatever their number 1 is and was plenty full on that. It was quiet inside on the weekend, not many people in there right after lunch rush. The cashier was friendly. I don't have any complaints except I wish they were here. Cheaper than Wendy's and better than McDonald's. read more

Whataburger - Burgers Near Me - Pensacola, Florida

I can not begin to tell you about the slow and poor service through the drive through. :50 minutes with 3 cars ahead of me. Who ever the owners of the business.... Wake up and staff your business wtf!? read more

Horrible service, incompetent employees, understaffed. Doesn't matter if it's breakfast, lunch, or dinner the drive thru takes 30 minutes at bare minimum and it's a 50/50 gamble whether the food comes out good. I genuinely don't know how this place is still in business. read more

I think its all about the yellow burger paper. Reminds me of Frostop back in Algiers as a kid. The burgers seemed to taste better in yellow paper. Its though kind of same thing here as every burger place the older I get. I crave, I over order and over eat and I am filled with regret. So when I come to Pensacola , this is on my short list of fast food after I have eaten all the Godfathers pizza I ordered the day before in the hotel room. The food is good. Orders are always right but then again I go inside to order. Mostly because I have to pee, the other part is I enjoy going in, getting my food and leaving before the 6th car in the drive thru gets to the window. I like seeing them people loose their patience for being lazy. I have learned to avoid the "special" burgers of the month. Those are just death wrapped in yellow. Bbq sauce+pineapple+jalapeno +applewood bacon triple burger is just a bad idea. I like a single with cheese, everything and a apple pie and a giant lemonade. That still fills me with regerts but at least it was wrapped in yellow paper. read more

Every time I use this drive-thru I have a less than good experience. Tonight, I had the worst experience I could ever imagine, and I felt like my life was being threatened. I pulled into the drive-through and waited about 10 minutes before I got up to the kiosk. When I got to the kiosk, no one greeted me, no one said anything, it was complete silence. So I waited about five minutes. Then, the people behind me started yelling at me. Like it was my fault. And it was very scary. So I telephoned the Whataburger to ask if the drive-through was even working, and they said yes, but they were backed up. IF someone had just GREETED ME, and told me that they were backed up, and it would be 10 minutes or so, I could've told the people behind me. (TERRIBLE CUSTOMER SERVICE) But instead, I said, I didn't know what was happening because I didn't... And they were honking the horn and yelling at me and it was extremely scary and horrific!!!!. When I finally placed my order and got my burger, I had to remind them to give me my drink, and when I got home, which is two minutes away, my burger was ice cold. Like it had just come out of our refrigerator!!! I will never ever ever ever ever ever be back!!! HOW IS THIS PLACE STILL IN BUSINESS??? Best advice, drive a couple miles north to Davis and Burgess if you want to save 30 minutes in a drive thru.... read more

We waited to order our food through the to go line for 10 minutes and then waited for our food in the drive thru line for 20 more minutes and we were 2nd in line. This is an outrageous wait for a fast food restaurant. I do not recommend this place if you are looking for something quick. read more

Took forever to get through the drive through, once I'm next to order no answered for 30 min so I drove up to the window for them to tell me there's going to be another 20-30 min wait because there are plenty of people infront of me. Thought this was meant to be fast food! I Wish I could give it a zero star, but can't. read more

Well, my friend who joined me said his expectations were already low however mine not. The tomato on the burger was mushy and past its prime the bun was flat and uneventful. I get the feeling todays offerings were left overs from yesterday. It was also 5:30 pm, prime meal time. I have had much better burgers from Whataburger in the past. The buns usually are more fluffy, the tomatoes fresh and the lettuce a shade of green that could be identified as a vegetable. Luckily the fries were fresh. Staff was pleasant and the do offer unsweetened tea that tasked great. read more

Whataburger - A deflated burger. - Burgers Near Me - Pensacola, Florida

I went through the drive through, and I've got to tell you that the young lady taking the order was just about the most bubbly voice I've heard in months. I posted a complicated order and she handled and delivered it without a hint of hesitation. The young lady that took our money was equally as friendly. The girl that took our orders name was Whitney. She deserves a raise. We are from Houston where we kind of pride ourselves on being polite and friendly. We also spend a significant amount of time in northwest Florida, and hands down the customer service and hospitality is better in Florida in all aspects of retail, customer service, and general concern for others. read more

Whataburger - Burgers Near Me - Pensacola, Florida

Took over an hour in the drive thru to get our food. Could have went to Publix, got groceries, and meal prepped for the week faster than this place cooked a patty melt. read more

Terrible service! So slow!!!!! Do not waste your time here. Will never return to this location. I have been 3 times and every single time I try to get a single milkshake they give me the wrong flavor and the drive through takes 30+ minutes. read more

If you're thinking about going here... DONT. Waited in line for 35 minutes after ordering, still had 3 cars in front of us, so I had to get out of the car and asked the two people behind me to back up and let me out. I am not sure if anyone was actually working in there or what the deal was. read more

Yes - I crave fast food at times and nothing beats the taste Whataburger! I was excited to find this taste of Texas in Florida. This franchise is Southern Americana at it's finest. The Burgers are made to order--when there ordered and they use 100% pure beef and serve it on a big, toasted five-inch bun. I don't think I'll ever out grow the desire to stuff my face with a massive Whataburger. Stop by and order a burger so big it takes two hands to hold, and so good that after a single bite you have to say "What a burger!" read more

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I love Whataburger. Although I grew up in Hawaii and lived on the West Coast where we didn't have Whataburger, I have fam in Texas so I've had these burgers all my life. Why did these close down in Tampa? I love a place that doesn't assume that everyone loves mayo. Instead they assume mustard! LOL! They aren't afraid to throw some onions on that thang. It makes for a great fast food style burger and I'd rather have this than most fast food burger chains out there. This location is near downtown P'cola. They are all open late or 24 hours so it's a great place to come after the club. read more

Waited 25 minutes for my order which was a burger and fries. Apparently there was a mix up with an order ahead of mine but 25 minutes is still too long for a fast food restaurant. Got my burger and it was made incorrectly so had to take it back. Tasted good though . read more

If you're a fan of waiting 25 minutes and only getting half of your order, I guess this is the place for you. When we called, they said "yeah, we have the rest of your order." Not sure why they couldn't have given us our whole order. Would not recommend. read more

Great food but wait lines are way too long. Drive through my takes 20 minutes and inside longer - and that is with short lines. If they staffed right or worked out their system we'd eat here a lot more. read more

Spent 35 minutes in the drive thru with 4 cars ahead of me. Paid $35 for 4 burgers and 2 large fries. Got home with 3 burgers

Only reason I'm giving 4 stars is because the wait time can be a bit long, but the employees are always friendly and apologetic if the wait time is long. The food here is really good and I almost always am able to get hot, fresh fries. I am huge fan of their mushroom Swiss burger as well. read more

Stale oil on fries, malt without malt flavor. I really appreciated the sales person with CP delivering the food to our table and kudos to the management for hiring handicapped. But the food has to taste good... read more

I have patronizing this particular Whataburger for YEARS. I downloaded their app so I could place my orders before I arrive as I usually order burgers or chicken sandwiches at breakfast time. There were times that the drive through took longer than expected and a couple of time my order was messed up but I continued to go there on a regular basis. Probably average 2 times a week, maybe 3. Mrs. Pam who cooked in the back was always so nice. She got to know me and my order so if there was a line she would ask if I was having a burger or chicken so she could start my order. I really appreciated that because I was headed to work. All of this come to a screeching halt about 3 months ago when I sat in the drive through for 40 minutes. There is no way to get out of the line because the drive through is one narrow lane. I was late for work and when I got to the window there was an entirely new crew at work. I was livid. If fired off a email via the app was was offered a order of fries for my inconvenience. While I thanked them for their generous offer I told them I wanted to speak to a manager or even the owner. That was 3 months ago. I will never go back. It's a shame because people know how slow they are. It's is one of the most affordable places for lunch in the downtown area but people know they can get in and out before their lunch break is over. read more

Not a big fan of fast food but always have to visit a Whataburger. Buns were soft. That's major in my book, it says a lot about the restaurant. They took their time, but in a good way. Our food was fresh, fries were hot and crispy, and everyone was pleasant. Almost thought I was at Chic Fil A! I've been to a couple Whataburgers in different locations and didn't feel as pleased as I did when we visited the Pensacola Location. This spot gives the franchise a good name. read more