This place literally saved my dads life! This is a…read morebeautiful community with caring compassionate and knowledgeable care givers! My dad arrived at Smiths Mill from his 3 week hospital stay incoherent, not able to feed himself, walk, talk and extremely agigtated. Smiths Mill nurses and physicians evaluated him, changed his medications and started intense rehab immediately. My dad is now a walking talking success story because of Smiths Mill. Smiths Mill is a loving community like no other. And trust me, my dad was at 3 others previous to Smiths Mill. They treat my dad like a king, which he says all the time. My dad is so happy living at the Smiths Mill. He will literally say he never wants to leave. The food is amazing! The staff is like family and has exceeded all of our expectations! I feel so relieved and happy knowing my dad is happy and content in a well cared for, safe loving environment! Thank You Smiths Mill!

My mother has Parkinson's that is accompanied with occasional delirium…read more She developed a UTI which increased the delirium and temporarily decreased her physical strength to walk and stand. We had spent five days in hospital prior to being discharged to this facility. Our Social Worker at the hospital was horrible. She gave us five choices of facilities. This was the only one with beds so we came here. I would not recommend this place for a patient that has advanced Parkinson's or even moderate Parkinson's, especially if they have delirium and they cannot stand for themselves Why? They did not have a sensor on the bed that alert support staff that their fall risk patient might try to stand up without supervision. Many rehab places do you have this monitoring,by the way, we've been in two of them so far Also, the ratio of support staff (meaning aids and nurses) is kinda high for the number of patients I witnessed. I'm not sure what they will quote but what my I saw and what my mother experienced. There were a lot of delays getting care simply because there wasn't enough bodies to provide the care what needed often there were long waits. They have physical therapy, occupational therapy, and I think speech therapy here I feel my mother regressed from the point. She was admitted to the point that she was discharged. She was there for 4 to 5 weeks. She also didn't enjoy it, which is unusual. She usually looks forward to her physical therapy as for some weird reason that she thinks she can beat Parkinson's. I do not feel that her medication was given to her within the proper timeframe that are a medication dictated. With Parkinson's it's very important to stay within a strict timeframe of dopamine otherwise it's ineffective and managing her delirium. There seem to be a lot of activities. My mother did not partake in many of them. She did enjoy bingo. They do have two dining rooms for the residents to dine in. all serviced by the same chef. chef does a wonderful job with the meal preparation for such a large number of residents I did not like the way my mother was discharged. I am power of attorney and they had her sign discharge papers without her POA present and just left me a voicemail. Discharge was abrupt. It didn't need to be. This place has lots of potential -so much. I just feel like it needs different administration and may be a bigger budget so that they can hire some more staff. They definitely need that.

Moved mom to this facility about 1 1/2 months ago. She seems to be happy and adjusting well. The…read morestaff are friendly and caring. However, we are having problems with the nursing staff. They seem to hand out meds and nothing else. I have made a few requests and nothing gets addressed unless I keep nagging them. For the amount I pay each month, I expect better from the nurses.

I am so grateful for all the staff at Olentangy. My parents have been there only a few months and…read morethey have already become healthier and stronger. They are eating better than they ever have, they are receiving all needed medications and are closely monitored to make sure the doses are correct. Their staff to patient ratio is the best I have seen. Staff are very understanding with my parents confusion and constant barrage of questions. They have a variety of choices with meals and activities. Knowing that my parents are safe and well cared for makes all the difference!

The staff here has become like family to us. The care and dedication they show our dad is amazing…read more Dad has spent time at a few other facilities, and this is the cleanest place and it truly feels like home. From management, to the chef, to the activities coordinator the entire staff is exceptional. They have managed the COVID 19 pandemic with great care and sensitivity for the residents.

Bad food. Father is not happy with the menus they have due to crappy cooks. Have had a few things…read moretaken by staff when he was out. We resolved the stolen stuff.

I wish I was not a regular at this place. However, it is an amazing facility. The staff are…read morewonderful and sincerely care about making everyone comfortable. They treat their patients with the respect and dignity they deserve. Family members are free to come and go as they please. They have a full kitchen, family bathrooms with showers and sun rooms where you can sit and watch the deer. Pets are welcome, they even have an in house K-9 companion.

I am floored by the negative reviews. Almost a year ago, my mom was transferred to Kobacker to…read morelive out her final days. The was the only place where she was treated with respect and love. The nurses and staff were wonderful to my aunt and I as well. My mom was kept comfortable and clean. The nurses kept us updated with her journey. I am grateful that she got the treatment she deserved in her final days.

The therapists here really helped. Every day I got better. We have therapists Covering our…read morediscipline on a well stocked gym.

Appointment on time Caring staff, answered all questions…read more Good follow-up Have been a patient on several occasions and always pleased

I am a volunteer at McNaughten Pointe. I have had the opportunity to interact with a number of…read moreemployees and residents. I have been impressed with the professionalism and the genuine caring for the well being of the residents. If considering this facility I would recommend looking at their website to see what activities are provided.

Severely Understaffed - Lack of patient attention. Most of the employees at this facility are…read moregreat and try their best. It is unfortunate that this facility is ran so lean (UNDERSTAFFED) that the patient care quality is diminished and suffering. The workers try their best to provide the best care they can, but with their load of patients it is just not possible. My family member is not able to do anything for themselves, no talking, not much movement so it is really up to the facility to help rehab them. There have been various times when my family member sits in their soiled diaper for over an hour before being changed. They have had 3 infections since they got to the facility in two months. Just the other day I let an STNA know that our family member was soiled. I waited 30 minutes before saying something again to the staff to please come change them. That time I was told that they were finishing handing out snacks to the other patients before they were able to come change them. Now think about this sitting in your own pee and poop for over 30 minutes, and not able to do anything or tell anyone about it. All this happened while I was there, so think about what happens and how long our family member sits when we are not there. It was closer to one hour passed since my first initial request to change diapers before someone came in to check. Even when they were in there giving meds and vitals, they never once checked to see if they had a bowel movement or used the restroom. I would not recommend sending your loved one to this facility if they need rehab, and alot of attention. The staff just does not have the time to care for them. It is unfortunate with insurance companies we do not have the option to move our family member to a different facility. We were told by some staff that they don't actually rehab and do range of motions when they come check on the patients because of the time commitment it takes to do this and their overload of patients. This facility management should definitely look into hiring an agency for additional workers or adding additional staff so that patient care is not hindered. We are currently looking for other facilities that insurance will approve to get our family member out of here so that their rehabilitation is not delayed and they get the care and attention they need and deserve. The staff is doing the best they can, but management has to do better. This is not just a thing of right now, this facility has been like this for over 2 years per previous workers and previous patients families. Something has to change. Our family members deserve good quality and attentive care.