When my 84-year-old mother got out of the hospital after having pneumonia, she was extremely weak…read moreand bed-ridden. My adult brother and sisters hoped that we could take care of her on our own until she recovered. We soon realized that although one of us could be with her most of the time, we needed some help, not really medical help because she had visiting nurses and a visiting physician. We need a caring person who could help her get to the bedside commode, keep her hydrated and just try to make her feel better. Our wonderful sister-in-law took it upon herself to try to find caregivers that would care for our mother like us. She scoured the yellow pages and called Granny Nannies. After speaking to the owner, Heidi, she was so impressed that we set up a meeting with an aide for the very next day. We all met Paula, a retired RN, and liked her immediately. She started the next day, sitting by our mother's bedside, helping to make her more comfortable and coaxing her to eat and drink. Then, several days later, we needed help overnight because our mother was very restless and needed someone to be right there with her during the night. Although some of us were coming in from out of town and my siblings who lived there were often spending the night, we were simply not equipped to provide care during the night and then try to work during the day. So, Angelina came to be with our mother so we could sleep. After several weeks, we moved my mother to my sister's house nearby so my sister was there during the night if my mother needed her, although the aide was right there with her. My mother was slowly getting weaker and needed constant attention because she was unable to do anything for herself. Finally, we needed a third aide to be there from 3pm until 10pm to have coverage the full 24-hours a day. So, we called Heidi again and\, like before, she sent another lovely young lady to meet us. Sara began the next day and we were her first clients with Granny Nannies. She was so wonderful with our mother, sat with her and watched the old movies that our mother loved (but couldn't really see or hear too well), helped do everything she could to try to make her more comfortable. She looked up smoothie recipes online to try to come up with something "not sweet" that my mother would drink. The night before our mother died, Sara was talking to us about some candles and room sprays that might help our mother's anxiety or help her sleep better. After hearing her ideas, I immediately got online and ordered some vanilla and lavender pillow sprays that promote sleep. My mother died the next day and her Memorial Mass was a week later. Both Heidi and Sara came to the Mass to pay their respects. I and my entire family can wholeheartedly recommend Granny Nannies if you need help caring for loved ones. When I met Heidi after Mass, she said that she has an elderly mother and she would not hire anyone that she wouldn't have care for her own mother. It was very difficult for us to even consider bringing in outsiders to care for our mother and we knew she would hate having strangers in her house. But after meeting Paula, Angelina and Sara and seeing how they interacted with our mother, we thanked God that we had found them. And our mother was, too, because, weak as she was, she would take their hand and lay it against her cheek and say "thank you."

When my 78 year old mother suffered a catastrophic stroke and entered the hospice phase, we turned…read moreto Granny Nannies for round-the-clock home care. The caregivers could not have been more professional, kind and nurturing. Russ and Heidi handpicked each aide based on experience level and personality, choosing the right fits for my mom and her level of disability. They were there for her 100% and supported our family all the way through her passing. Truly excellent and highly recommended service.

first is at the office. It was very comfortable. The folder that I received explained everything…read morefrom the prices the hours and flexibility are on point for when me and my family need it. Once the caregiver came out to the home, they interview my mom and they asked her. What did she expect from her care they charted that down they explained to her what they could do discuss discussed medication's hours time how she days they were very, very, very personable and the person out comforting, smiling felt like a family member was in our home . let me not forget. The most personable thing was that it was a stressful moment in life and the fact that when they made the phone call to any eliminated a lot of stress for me that everything was just like ready to go for me and my again so much for taking the stress off of her

Our family has had a wealth of experience with senior home care companies over the years. We've…read morecome to expect "adequate" as the best we could hope for. The majority of care was done by family with the caregivers providing little more than babysitting services. Our mother experienced a debilitating fall and later a stroke. It was clear that she needed 7x24 professional care but we wanted to keep her safe in her home. We called TheKey and they showed up in force. Within hours, a representative came to assess our needs. An experienced and absolutely wonderful caregiver arrived only a couple hours later. The office staff is available 24hrs/day. Every staffing or care request we've made has been immediately and professionally fulfilled. The caregivers arrive ON TIME, EVERY TIME. No call-offs, no excuses, no drama. They treat our mom and her home with respect. I can't say enough good about the caregivers that we've had. They are professional, caring, patient and extremely well trained.

Absolutely Inspired by the staff of HCA..truly compassionate company & I'm very blessed at this…read moretime in my life.

I want to let you know how truly grateful my family is for the care and comfort your staff provided…read morefor my grandparents in their last days. 20 years ago I work in assistant living and a co worker had a saying " god takes care of the caretakers" and I believe that whole heartedly and wish all your staff the best! Unfortunately I know your staff ran into some road blocks with the staff with assisted living staff and I just want to say if anything, everyone who worked with my grandparents in their last days are 100% true patient advocates! I know that the work you do is not easy but you truly make the world a better place one patient at a time! I hope you're all proud of the work you do! Your family and friends are lucky to have angels in their life!

They were always on time and the communication was excellent. Every single person we came in…read morecontact with were caring and very professional. The gal who would bathe my 94 year old hubby I would rate a 20 on a scale of 1-10. She loved him and took wonderful care of him. I was so glad when we switched over to Capital City from the other hospice we had as I felt each person we had contact with were a perfect "fit" for our family.

They had my mom listed in poor condition for 3 days when we got her to the hospital she was already…read moreseptic and had to have two blood transfusions. Needless to say my mother died five days later if you care about your family member don't put them in this place!

This place almost starved my mother to death and she had a…read morefeeding tube. We dealt with multiple occasions of respiratory distress due to incompetent care. When we finally got her to the hospital she was also dehydrated, malnourished, and had multiple bruises in various stages of healing . If they weren't giving her tube feeding then they weren't giving her medication either which is what probably lead to increased stoke activity Please consider home health care.I wish I had. BTW I had to leave a star or I couldn't comment.

My mother-in-law has been cared for by Friendship Village for two plus years. She's had a lot of…read moreup and downs in her medical journey but overall she has declined because of age. I've seen the daily routine of care and you can see the aids are in experienced and seem careless at times leaving her for hours of unattended checks on her for bathroom visits. This leads to her room smelling of foul smells. This is the reason local family members for not wanting to see their grandmother. I'd give five stars to of activities department. Because of the one great RN named Dawn, she should get five stars. So, that's a total of two stars for the rest of the place. For the price we pay, this place should have better aids and provide more attention vice leaving them to exist in their rooms to sit in filth.

Disclaimer: FVD is a client of mine and I help them with PR and marketing. That said, I've spent a…read moreton of time here in the past two years and I literally call this my happy place. If my aging parents lived in this state, there's nothing that would give me greater happiness and peace of mind than seeing them retire to FVD. Imagine a super cool college campus with great people, fun activities and awesome food - but NO job, responsibilities or stress whatsoever. That's what retirement living at FVD is like. You move in young, healthy and spry in your 60s and basically have the time of your life. As you get older, additional care and support is there when you need it. The new expansion they're doing, while obviously causing a bit of construction noise/mess now, is going to be AMAZING once it's complete. The Health Center (nursing home) side is wonderful too, once the time comes for that level of care. The people are great - both residents and staff. I love this place and I'm so glad I get to work with the team and residents as part of my day job!

It was a real nice place until my last day of my visit. Everyone was so kind and caring. But you…read moreknow there's "one in every crowd" he ruined it. I would have given them 5 star but the coffee tasted like they all soaked their shoes in it. So beware and take your own coffee.

I am a travel nurse working at Kobacker House to assist in patient & family care as well as provide…read moresupport and collaboration with the facility nurses and doctors. Let me assure you what a BLESSING this inpatient hospice house is for Columbus. As someone who travels along the East coast providing hospice care for multiple hospitals/hospice, OhioHealth provides top-notch care! These patients/families are not only made comfortable in a beautiful environment, but they are also provided compassion. Based on some of the reviews, some folks simply do not understand that if a patient is placed in a hospice house--they are dying and hospice appropriate. Most of these patients are experiencing symptoms that were too difficult to manage at home or they are here briefly to give the families 5 days of respite. When/how long the patient lives is between the patient and the universe/God. If clinicians could cure the patient, they would. The majority of these patients have reached the end of what aggressive treatments and medicines can cure/fix--to do more would only prolong suffering. Comfort care becomes the priority! Our job is to make sure they are comfortable and provide education for families. As physicians and nurses, we have medications to assist the patient as they near end of life. Social Workers provide resources. Chaplains provide spiritual support. It's a multifaceted approach to put the patient first. Again, I really do hope Columbus realizes what a rare and special gift Kobacker is to the community--many cities are not so fortunate to have inpatient hospice facilities! Blessings!

I can't give it an A-OK. I think the middle star should be "Meh-OK"…read moreThe concept of Otterbein Senior Living is impressive. It helps patients feel at home or like they have their own apartments. There should be many more to the point where the traditional nursing homes disappear. The environment can help with a patient getting better on all levels. My mom was at this facility for 6.5 days in the short term building. Poor thing has been in the hospital for the minimum of 6 days every month of this year so far. First impressions were great. Michael got my mom a wheel chair, noticed she was cold and gave her a blanket. My sister and I knew she thought we were "dropping her off" in some place that hadn't been redecorated since 1987. We were very happy to show her that it was light, bright with four windows and she had privacy. The PSA's were all fabulous. Michael, Sanjay, Sequoia, and others that I would remember by face but failed to write down their names. Jamie the nurse was great. My mom really liked Susan who was the social worker, and the psychiatrist as well as Dr. D. Lauren was exceptionally helpful with getting her admitted and paperwork. The aforementioned individuals made a great impression on us. My mom had to leave by ambulance and didn't leave the hospital for 12 days. The first week she was in the hospital a young lady named Kristen came to see how she was doing. I thought that was very nice. That's where my positive comments end. The director of Nursing? Never met her and I should have way before her being there 5 days. I was told to always just push the option to speak to her. That was great until I inquired if my mom had fallen. She didn't call back. I did and no answer all of a sudden. So my sister called and she picked right up. She had conducted interviews and confirmed my had not fallen. That was great, however, I have EVERY right to ask if my mom fell and that is the type of call that warrants a follow up ASAP. Kevin? Didn't need to meet him and after the attitude he displayed while I was cleaning out my mom's room because she had to return to the hospital; I'm not sorry about not meeting him. He's arrogant and rude. If he had any questions about what was obviously going on right before his eyes, he needed to use his eyes and make contact with me and speak to me, not yell and demand someone else respond. I wasn't responding because nobody is going to speak AT me and get a response. I didn't care for him interrupting me as I was giving the PSAs an update on my mom, that they had taken care of and had a genuine concern for. There are various ways to have handled that. He handled it wrong. I was told by more than one person; three to be exact that that building rarely is full so it shouldn't be an issue to get her back after her hospital stay. Granted it was 12 days later, but I still feel like this facility did NOT want my mom back because of the issues she was having. But since it's a NURSING facility, those are issues each and every person should attend to. It was like they just focused on her PT needs and ignored everything else. They had doctor records so they knew what they were getting with my mom coming on as a patient. The PSAs are pretty much nurses too. They have quite a few duties. Too many to be honest. Cooking, cleaning, laundry, getting vitals, tending to patients and cleaning rooms. This is how you burn out your team. This is how you have turnover. It costs more to replace employees then to keep the ones you have and keep them happy. It's not really such a feat to show your employees appreciation. We had the social worker at OhioHealth call the location in Gahanna and within seconds advised they had a room available. I found that to be interesting. It's only day 1.5 but the differences are apparent. Starting with them testing her for TB right off the bat. That wasn't done at all in New Albany. There's a different type of "buzz" here and my mom, sister, and I feel it. Stay tuned.

Otterbein of New Albany was a refielf in helping Mom during her rehab after being released from St…read more Ann's. When she was released after a second visit to St. Ann's New Albany unfortunately had no room. Mom was sent to Gahanna which lacked adequate staffing and attention to patients. I would rate Gahanna a 2 only because of admin staff was helpful in finding long term care for Mom. Lady working in the kitchen was so helpful and a 5 helping make sure Mom was up and feeding her. During 3 visits to Gahanna Mom was dehydrated and only water was administered by my wife and me during visits. Once she was transferred to long term her lips were dry and cracked and she drank 3 glasses of water which tells me once again Gahanna ignored making sure she was hydrated. If you have a choice Otterbein of New Albany is the only choice! Gahanna the aids would be on their phones off to the side only moving if us as a family member initiated moving of helping our loved ones.Mom had dried food on her chest and on her clothes only cleaned up while we visited her.....