Stopped by this Wetzel's location today while shopping to grab a quick bite. I ordered the Pizza Bites with Marinara Sauce and my kid ordered the Cheesy Dog Bites with Cheese Sauce The Cheesy Dog Bites were pretty good but the Pizza Bites were horrible. They were over cooked, dry and the bottom was hard. I returned them to the store and chose another item with no issues. I appreciated the apology and great customer service! The prices have increased quite a bit. Paid $19.98 for 2 cups of pretzels with sauce, no drinks. read more

No employees in the store at all. I waited 10 minutes. I called and phone was busy. They don't want money. read more

Walked in at about 3:30 pm and they had nothing but two orders of the pretzel bites and there was about a 10 min wait for other flavors. We decided to wait and came back, as you can imagine, it was pretty backed up. However, the workers were friendly and apologetic and tried hard to go fast. We got the pizza pretzel and the strawberry lemonade. Wow the lemonade is horrible. So sweet and syrupy we couldn't finish it. The pizza pretzel was solid but nothing amazing. read more

Wetzel's Pretzels - Pizza Bitz and strawberry lemonade - Pretzels Near Me - Allen, Texas

I WOULD NEVER EAT HERE. Today I went into the store to purchase a drink. I ordered the item and looked up. What did I see? I saw an employee sitting on a table/stand with her dirty sneakers on top of it as well. This is the same table/stand the holds the mixer. Not only was her entire butt and legs in the table/stand, there was also a pink iPhone plugged up next to the table/stand. Where was the iPhone? It was sitting on top of the mixer with the cord running down. I AM SURE THIS IS VIOLATING ALL KIND OF HEALTH CODES!! Why is an employee's dirty shoes on top of any area where food is prepared? Phones are some of the dirtiest items we touch daily. This should not be sitting on top of the mixer. This place needs to train its employees better. Please close until you thoroughly clean your entire store AND properly train your employees!!! I would have taken pictures, but this individual was obviously a teenager. Management, if you don't believe my claims please check your security cameras if you have them in the store. read more

Pro tip here, read the reviews before you go. I went to this pretzel place without doing so and laughed when all the other low ratings were exactly what I experienced. The customer in front of me complained that the pretzels weren't cooked. They took them back during COVID and put them back in to cook more after giving them to a customer. This not only is insane but also violates health department rules. Aurora was probably one of the rudest cashiers I've ever run across. I'm not sure how she got a job in customer service. I paid and moved to where the pickup section was and to give social distance for others in line. Instead of bringing the drink and food to me, she dumped them in front of the register and other people and made me walk over to get them. Not just once but twice. When I asked her about it she was rude. Do yourself a favor, save your money, the pretzels are overpriced anyway and it's not worth the hassle. You may end up with food someone sent back and COVID. read more

I pay $6 for half a cup of mini dogs and it was hard to chew it because the dough was dry and over cooked. I am very disappointed... read more

Wetzel's Pretzels - a hand holding a cup of hot dogs - Pretzels Near Me - Allen, Texas

I just bought some raw pretzels, the most undercooked pretzels I ever had I can still taste the dough smh I'd give this no stars. I know bad batches do happen but I also bought a regular pretzel and it was trash. I'm sorry but this made my stomach hurt and I love pretzels read more

Wetzel's Pretzels - Undercooked - Pretzels Near Me - Allen, Texas

This place is never open. Advertising to close at 9 but came at 7 to the doors being locked. This is the 3rd time I have tried to come to this location and it was either closed early or had really old food that did not look appetizing in the window. read more

We found this outlet at Allen premium shopping outlet when we were hungry. We took Chese Pretzels and surprisingly it was not cooked properly although it tastes good. From.iutside it was crunchy and tastes really good but from inside it just uncooked dough. But we did like the strawberry lemonade. Customer service was not as expected. We might be coming again. read more

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They put food back into the display that a customer handed and ate out of!!! In the middle of a covid 19 outbreak!!

Normally we like Wetzel's. This was our first time at this location. I am doing 3 stars hoping it was just a bad batch but our cheese dogs bites were charred burnt. I'm actually a person that doesn't mind some crispy goodness but most of the bites were burnt beyond flavor. Sad "treat" lunch for my 3 year old and me. read more

Wetzel's Pretzels - Pretzels Near Me - Allen, Texas

I say one star because that's the least I can put on yelp. Paid for a chunk of uncooked dough, it was disgusting

wish i would've read reviews before coming into this place.. bunch of kids running the place... cashier got my order wrong because he was too distracted by the conversation he and his buddies were loudly having while trying to take my order. better management needed ASAP!! Not mention, a bag of eaten pretzels. didnt plan on eating them because it wasn't apart of my order. didnt offer receipt or condiments.. read more

Wetzel's Pretzels - HALF EATEN EXTREMELY SALTY PRETZEL BITES!! - Pretzels Near Me - Allen, Texas

Never ever eat here. My friend and I got a pretzel and it was disgusting. It was cooked on the outside and that was it. The rest of the pretzel was uncooked and just dough. I feel sick after eating it and I feel like throwing up at the thought of having eaten a uncooked pretzel. I will never eat at this chain again and most definitely never eat at this location when I come to Allen Outlets. I wish I could give this place negative 10 stars. read more

On Saturday 7/21/2018 I was leaving the mall and was feeling kind of hungry. I noticed a place called Wetzel Pretzel and decided to stop by at 8:50 pm, and I felt bad because it was right before the mall closed. There were 3 kids there and they all seemed to know what they were doing. Due to the late time I expected the service to be lacking since the kids were working on closing duties. However, I was surprised that I was greeted as soon as I walked in and my order was taken immediately. I would definitely come back again and recommend this place to anyone looking for a quick bite to eat. read more

Ok so this would be my first review, my husband is usually the one doing it. First, horrible customer service, bunch of kids running the place, arguing what to do etc... We asked for dog bites. The kid helping us asked the baker (only adult) and he just flat out said no. Normally at auntie anne's when they don't have any out it's because it's still baking and they'd tell us how long and we can decide if we wait or not. They also have better product quality. Just a different vibe in this place. Would not be coming back to this place. read more

First of all I don't even want to give this place a 1 star because they don't even live up to THAT expectation. I come here with my family every single Saturday, take time out of my weekend to FINALLY eat some good wetzel pretzel just for my results to end up the same: Sorry We Out Of Wetzel Dogs!! Like what kind of business are you guys running here? Why is it that you guys can't EVER have what you guys claim to advertise. Like my whole point is DONT ADVERTISE PRODUCTS YOU DONT HAVE OR PLAN TO MAKE!!! Every time I step foot into that establishment the workers already know what I want but not even just me but what majority of the customers want because we have children and wetzel dogs are popular. This place is not holding up to anyoneexpectations!! I'm new to Texas and1 back at home I have nothing but great reviews from Wetzel Prezel but this place right here takes the cake. I've been here for 3 months going on 4 and I've only been able to get what I want only 3 times. I DONT CARE the time of day or what day I come they never have what I want and I'm sick and tired of it. Now if the wetzel dogs is off the menu that's fine but TAKE IT DOWN!!! Or if they making it once ever 3 hours that also fine BUT LET CUSTOMERS KNOW!!! Don't have us wasting our time money and gas coming here and nothing is ready and/or old. What happened to great customer service? Anticipating the customers needs and wants. service? Does this company not VALUE customers anymore. Why have 5-7 employees working here when NOTHING is ready? So instead of looking at each other like y'all just started working here and how about living up to the company's name and delivery. But I won't even get started on y'all so called "catering" because y'all stay running out of food so like I'm confused on what y'all catering because y'all dont seem to know the needs of the business and again that's fine maybe y'all need to close down shop and rethink about the business plan and what y'all really want to do here. read more