You honestly couldn't script this better. I booked an appointment for a new injury after ten years,…read moreand was told I don't qualify for the "new client" rate because... I've been here before. So they actually charge returning clients extra. That's right -- the more loyal you are, the more they punish you. It's like a reverse loyalty program: "Thanks for trusting us once! That'll be an extra $45." This place used to heal people. Now it just hurts your wallet. Maybe next time I'll pretend to be my evil twin so I can get the "new client" discount.

Clyde Smith is outstanding Sr Physiotherapist ! 50 yrs of…read moreexperience! He's been a Miracle worker for my self and many others ! My Highest recommendation!

The equipment are filthy, the physios , with the exception of the hand physio, do not give you…read morethe time you pay for. They just give you exercises and never reassess your injury after the initial assessment. The worse was one Physio, Doug, who had me come in twice a week for weeks to do exercises on my own. Never did he re access my exercise nor my injury. I had to go to another clinic to get the help I needed

It goes a little something like this: *Ayla has double…read morejointed kneecaps, isn't that funny? *Ayla decides to do vigorous exercises like swing dance and bootcamp *Ayla's knees do not approve and take great pleasure in popping out and reducing Ayla's activity to being grumpy on the couch for 6 weeks until she has had enough and starts exercising again. While not a smart pattern, this has been happening for a few years now (thanks, Ageing!) So FINALLY I sucked it up and agreed with my bootcamp instructor that yes, I should go see a physio. I'd been resisting because doctors already just tell me to put it up and ice it until I feel better, so what could a physio POSSIBLY know that's different. Fool of a Took! Sean, in his pleasant, kind, and gentle manner, has given me exercises that are already strengthening and helping my weird knees after only one week. He is clear in his demonstrations and explains why each exercise will help, and even better he doesn't tell me to rest! He believes that exercising will only help me (as long as I'm smart about it) and this makes me exceedingly happy! Sean broke down every stereotype I had, and it's been awesome since then! Sure, my knees aren't fixed yet, but they feel way better after only a week!

Avita is great- receptionists are friendly and smart, you can easily book online or in person or…read moreover the phone. Sebastian is a great RMT who has some special techniques for shoulders, and Peter is a knowledgeable and easy to talk to PT that has helped me a lot. Also, I'd like to give a special mention to Simon who gave me a great massage when Sebastian wasn't available. A+

Great service from the front end staff every time. Pleasant and proffessional. Monica (massage) and…read moreRichard (acupuncture) are super helpful with both my neck and back issues.

Worst experience. Right after I broke my ankle, I went here, in person, to schedule physiotherapy…read morethat my doctor advised. The first available appointment was 3 weeks away and I took it even though I felt I should start a bit sooner. I waited the 3 weeks and showed up for my appointment only to be told that they have no record of my appointment. I made the appointment in person. Then I'm told that I can have an appointment next week. Great, even longer wait to start my physiotherapy. I would recommend another physiotherapy center if you want your physio on time and scheduled properly.

Extremely efficient at diagnosis. The treatments are spot on. The exercises helped me recover much…read morequicker than ever imagined. Lam Nguyen was awesome!

Started the GLA:D exercise program here today with Tariq- he's great at guidance and personal…read moreattention during the small group session. Encouraged hopeful this program will help with my Osteo hip pain.

I have had countless good treatments here. i have tried many physios and choose to travel over 30…read moreminutes to get here when something arises. I have other options closer but keep coming back.

I love Collin! I've had issues this year, and the 3 times…read moreI've went in for treatment. I felt noticeably better compared to the treatments I've signed up for this year. His listening skills, bed side manners and confidence to IMS/dry needle you is muy bueno. Collin is a keeper.

I've seen many different ones and there's not a lot of physio therapists that I have seen in the…read morepast that have actually helped me for the pain that I'm going through, usually 5-10 mins of discussion and on site treatment and then they send you home with a gazillion exercises that I never do and therefore do not get any results. If you are like me and want results another way, then this is the place and Colin is the guy. I see Colin Miller for physio and he specializes in IMS. Although it can be quite painful at times, IMS has been the only thing that gives me relief when I have back or shoulder pain. Trust me when I tell you that it's worth it. He does great work and I have yet to seek his help and not get results and I have been a client for over 5 years.

This clinic, and specifically Kevin, were recommended to me by a fellow professional musician…read more Previous PTs had misdiagnosed my problem, assigning me painful exercises. Within one session Kevin had me sorted out : ). Despite being a busy clinic, I never feel rushed and every session feels "complete". I have told Kevin he must never retire ; ) Also, I find their rates extremely reasonable.

After seeing another physiotherapist and two hand therapists, one of my customers who is a family…read moredoctor referred me to Kevin at Sunrise Hastings physio for my wrist tendonitis. I was feeling pretty discouraged at this point after being told there wasn't much I could do unless I wanted to get a cortisone steroid shot in my tendon. Since my work prevents me from resting my hands/wrists properly, I knew healing would be a long road. After 5 treatments, I am happy to report that my tendonitis has been resolved! Kevin is a a great physiotherapist, with plenty of empathy for his patients. He used different treatments on my wrist such as shockwave, cold/hot laser, ultrasound, suction cups, electrotherapy, etc. On top of that their rates are very reasonable.

Called them over the phone to make an appointment for a physiotherapy for my son. They booked a…read more"massage" instead, which is not covered by our insurance. We inquired with Painpro about what happened with the booking process, and received a nasty email claiming that we are trying to commit insurance fraud by asking to make changes to the type of service provided (which we did not). Painpro refused to take ANY responsibility for this mistake claiming that they then sent two confirmation emails before the appointment. I sent them a copy of their emails which makes no mention the TYPE of appointment booked. In the last email I asked them to pull the phone call from their system to determine who is mistaken. It's been more than a week since I received the last response from them, which again show a lack of professionalism.

I was having neck pain for over a month and constantly woke up in the middle of the night to pain,…read moreI tried various methods to heal and only found short term relief until the pain came back again. I finally decided to do physio with Patrick and he really personalized the session for my exact pain point. following his exercises, I haven't felt neck pain since. Highly recommend !!