I have always paid after receiving service whether it's for my volunteered discounted daily meal, groceries or anything else except at a movie, which I have never gone to for 10 years because of he past 1.5 years' CoViD's 'social' distancing, as well as the often outrageous prices, of a small container of popcorn and a diabetes causing or chemically cancer causing soft drink , which are well above Minimum Wage. So, why do we 'have' to pay before receiving 10- 20 minutes of physiotherapy, which usually consists of being 'relieved' of pain with an electric pad? Because of Covid, there are almost no others in the waiting or any of the empty 5+ rooms. However, 'new' 'canadians' often 'ask' for payment before. yesterday, a 30 yr old male 'receptionist' immediately 'asked' for me to pay as soon as I set foot in the office, without 'noticing' or 'caring' that this senior citizen was out of breath from rushing 30 blocks for the 5th 'vi$it' in 2 weeks or 'caring' that I said I would pay after the session as usual. There are not even an paper cups or water coolers available either. After holding me 'hostage' with his repetitive "I don't know what to say", after he ignored my asking how long the office would be open (which he finally answered would be until 6:30 pm, 30 minutes after I would have been finished at 5:50, the Physiotherapist, who was the only other person there, 'asked' me to 'please' pay now". I left and later saw the masked physiotherapist walk passed me 10 blocks west of their office an hour later after I left and then fell off my bicycle. Thankfully a woman noticed and asked if I was ok. I thanked her and although I am in more pain today, I shall not return to that physiotherapist fir his 'help' again. read more

I have been going to this clinic for 2 months. Despite family tragedies, and other circumstances I never missed a session ,Today there was a major storm outside, with lots of wind. I called to ask to reschedule the appointment as I had to walk to the clinic and did not want to get sick. I explained that I had had pneumonia several times before and did not want to be exposed to the elements, especially with COVID around. I will also mention that I'm a senior and have previously been vulnerable. I spoke to the manager,, who said no! If you miss this session, you will be charged $95. Needless to say, I canceled my future appointments and will never go to this clinic again. read more

This is by far the worst clinic that I have ever been to. The reception staff is absolutely incompetent. They are constantly making mistakes and have trouble thinking for themselves. They are also rude and abrupt with patients. This alone Is enough to look for another clinic. There's more... the beds are dirty. They don't put towels on the beds to save money. Before I went to use the bed, I realized that there was, what appeared to be, someones's make up on the bed. How disgusting!!!! Also, their website: the dropdown text is in green and you can't read it. The owner does not seem to have all her marbles. It was a much better clinic before she took it over. Stay away from this place. read more

I have been to two physios at Burrard Physio ..and both were brilliant. Lynda offered a great assessment and focused exercises to strengthen my knee so I could get back into jogging. ..And Gemma offered helpful exercises to help me improve my asthma and shallow breathing..who knew Respiratory physio was a thing!! Both physios were encouraging and this gave me a feeling of being able to do something to help myself...Highly recommend both, no hesitation! read more

I have been seeing Farhana for a number of years. I call her my miracle Dr. there really are no words for how much she cares about her patients it is obvious she picked the right career she is trained in 3 countries and it shows. I am waiting for hip surgery and if it where not for her I would not be walking as well as getting me as pain free as possible. read more

I would definitely not recommend this place. I found the beds to be dirty with remnants of previous patent's make up still on the bed. They don't use towels on the bed so it is hard to tell whether they actually cleaned the beds or just put a sign to say that they were cleaned. The reception, with the exception of the young woman who sat on the left is unfriendly and put my appointments on the wrong day. Also, I had trouble reading their website as a lot of it was not legible. I found their equipment could use a facelift as it looked to be 20 years old. All in all, this was not a good experience for me. Please note that this is a review of the place and is not a reflection on the physiotherapists who appear to be reasonably qualified. It is too bad that the owner did not make an effort to insure that the patients had a stellar experience to help them with their recovery. I intend to go to another clinic. read more

A little while ago I sustained a disc/back injury. It's not pleasant to get injured but this place really helped in my recovery. They offer athletic therapy which was very useful and also IMS treatment. Without the IMS treatment I would have been in a lot of pain. It worked wonders for me and I really recommend it. If you unfortunately get injured or have a nagging injury, this is the place to go. read more

Saved my back! It went out big-time. very painful, hard to stand up and hard to walk. I'd had recommendation from two different friends to see Farhana for dry needling. Now, dry needling sounds kind of horrible doesn't it? Painful? I've had acupuncture many times and found it effective, but these friends said that this work best for them so I thought I would try it. They were very friendly, they got me in than a day, and I saw Farhana who couldn't have been nicer. She explained everything to me in a professional yet very friendly way, and went to work. While I had some trepidations about possible pain, they were unfounded, because she was very knowledgeable, experience, and it didn't hurt at all! After just the first treatment I felt so much better I was able to walk home. After the second treatment I felt totally fine! So I can highly recommend the clinic and Farhana! And if your back goes out and your stiff and in pain, make an appointment and go see her stat! read more

This place is awesome because of Shahab. Everyone should go and visit him. He provides very specific information as to the reasons why your body is having an issue and target those areas and is able to heal you in a superb manner. I don't know what that 2 star reviewer was thinking but maybe they didn't have Shahab. read more

I was involved in a car crash. I needed to know where I stand with my physical ability to resume regular activities including my work and Gemma at the Burrard Physiotherapy was very helpful and reassuring. She carefully examined my mobility and suggested different exercises to keep me on the right track. Cheers read more

I have gone to Burrard Physiotherapy in rough condition quite a few times, from acute to chronic issues, I have always found great relief. My visits have been for many things, from nasty shoulder injuries, numbness in my fingers, and problems sleeping, to simply having a big ugly knot in my back. IMS and physiotherapy with Kerry and the team has always got me back to health in short order. I have to say, after having visited many practitioners prior to those at Burrard Physio, I have wasted a lot of time and money in the past on chiropractors adjusting symptoms and ignoring causes, and of course a myriad of other practitioners. If you want to get back to balance in short order, I would recommend giving the team a call. read more

Was scolded by a former communist dictator at the front door for being four minutes late by the time she asked why I was late, it was eight minutes later. This is the type of service you can get at this place. I noticed there was a previous complaint about someone in the front and the response from the owner was not to solve the problem or I would not run into the same problem that occurred to someone else more than a year. To owner fix the problem if you like them send them to a place that can teach them how to handle people in a more effective manner that is not so stalinist. read more

I called 3 days ago and left a message. Andy called me back, he is an awesome dude, friendly and funny! I had to cancel that appointment and called last night to make one for today. I talked to a young lady who was very friendly and informed me I would be charged 10$ because I had BC health insurance. I was also informed of the 10$ charge the very first time I called a few days ago. So I came to my appointment, filled out paperwork and was sent in to wait. I was only there a few minutes before my therapist came in, she was friendly, knowledgeable and took good care of me while informing me what my problems were. Upon leaving I went to pay my 10$ fee, and was informed it would now be $75.00. This caught me off guard. I asked why they would tell me it's 10$ if it is in fact NOT. While I was talking to one of two receptionists behind the desk, the other one snaps at me and says "Uh, I'm trying to leave a message here" EXTREMELY rudely! THEN took the phone around the corner like she should have in the first place, if she wanted to leave a message in the busy waiting room! Then i tried to explain that I was informed it would be 10$ WHICH IS WHY I AGREED TO THE APPOINTMENT! She took over with an awful attitude. Asked who I spoke to, but clearly when I make appointments I assume they know what they're talking about, there for why would I ask their name? I gave them all the info they asked for which lead them to the conclusion that i would only be charged 10$ So after telling them I can't afford it a FEW TIMES, and telling them it's clearly a miscommunication, I don't understand why they're being so rude and unprofessional, she snaps "were giving you everything you want" "HERE" and puts my card through. On top of having to go there cause I'm in more pain that I can handle, I definitely didn't prompt or deserve that kind of treatment. I'm embarrassed for that woman and her bad attitude. (Long black hair, working the morning of July 23) Then tells me they're charging me 10 dollars but i can't make another appointment there!! AS IF she actually thinks I'm going to put myself through your unprofessional bull again! there are a lot of physio places, and I will never go to Burrard again!. The only reason I didn't give it one star or -stars is because of Andy and my therapist. You gotta get rid of that girl, she's bad for business!!! read more

Excellent, knowledgeable Physiotherapists. Linda W. is my pain relief hero, without her ongoing IMS and manual manipulation treatments I doubt I would be able to turn my head, breathe or use my R hand, following a shoulder, back and neck injury, which is very reluctant to heal, the therapy hurts like crazy but it is worth it for the temporary relief of spasms, headaches and displacement in my ribs. read more

This place is decent and so reasonably situated and priced. I see Katelyn Casper for my car injury and she's so wonderful! Very focused and professional but with a sense of humour. Great for anything crossfit related as she's a coach herself. The front desk staff are also super friendly and efficient. The equipment is lovely and overlooks the street. They also provide you with a program with video and instructions for the exercises you learn upon your departure- super helpful. No regrets for starting my treatment here! read more

Amazing staff and great attention and care provided as I rehabilitated my chronic low back pain and injury. I was able to use an anti-gravity treadmill and have returned to running without pain or a flare-up of symptoms. I am very grateful for the assistance and maintenance knowledge Burrard Physiotherapy as given me read more

I'm sure most of the staff here are more than capable. Reception was friendly and very helpful. The facilities are clean and up to date. Unfortunately the experience I had with physio-therapist Shahab Rezania was extremely upsetting to say the least. I suffer from multiple health issues that I constantly had to remind him of. I found him to be demeaning to the point of insulting, unable to empathise with my issues, accusatory, constantly making derogatory remarks and then laughing them off with off hand apologies. His physio-therapy skills and knowledge I'm sure are more than adequate but his social skills and the constant personal berating that I experienced was highly unproffessional. read more

This was a very good experience for me. I think everyone there is very professional and kind. My physio had the right equipment for my injury and a very kind and thoughtful manner. She also gave me good exercises for the repair of my inury. read more

For chronic pain, Bahareh is a great person to go to. I had severe pain in my back for several years and had seen chiropractors, physios, massage therapists and so on. I went to see her as I was told she does research on chronic pain. She treated me with IMS, and gentle mobilization on the joints and muscles and later with a selection of exercises. My pain is now gone and I cannot believe it.  Several friends of mine with very acute pain went to see her as well and they got a lot better within 1-2 sessions, so they could sleep at the night and stopped taking pain killers soon after treatment. read more