Sharon is always there anytime I have insurance needs, questions, or wants. She is professional…read moreand works really hard to get me the coverage I want but is also honest when the quote is "as good as it will get." I highly recommend her.

Disappointing experience with this broker- I asked them for a quote- they said they would follow up…read moreand I never heard back.

We have used Chartwell for our insurance needs since moving to Chicago 6 years ago & it was a great…read moredecision. The professional agents are incredibly knowledgeable, taking time to explain the various options and differences among policies, in order yo guide you to the best policy - and value! - for your money. Don't go it alone - talk to the professionals at Chartwell.

So helpful when it comes to our workers comp policy. They are great at reminders and love that that…read morethey are small with personalized service.

Amazing customer service! Prompt, professional, and most importantly, they saved me a significant…read moreamount of money by switching from Geico. Thank you, Elvia! You and your team exemplify the personal touch that is becoming rare in the age of digital transformation.

I called the office to inquire about my deductible and was quoted the wrong amount by two different…read moreagents at this office. I'm very disappointed as the office did nothing to attempt to make the situation better after I let them know what occurred. I would say be careful calling and asking the reps here to explain your policy because if they quote you incorrectly, it will fall on you.

I have had a great relationship with State Farm since I bought my first car in 1999. I recently…read morepurchased a new SUV in March 2021 and when I spoke to Ines in February for a quote to plan for what my insurance premium change would be, she was so kind and helpful! She was patient, friendly, informative and helpful. When I finally purchased the car, she made the process seamless for me and it was super simple! I was pleased with the rate I was given since I was going from a small sedan to a SUV, and was expecting a greater rate increase. (NOTE: I do have a perfect driving record and strong credit) I had an extremely bad experience with my homeowners insurance claims adjuster the last time I had a claim. His treatment of me was profanely discriminatory and extremely racist, and though I had to subject myself to this disparate treatment in the moment, I knew that after ample time, I was going to drop my home insurance company and check out State Farm. It has been a number of years since that small claim and so I felt confident I wouldn't get higher rates quoted to me because of that claim- a decent amount of time has passed. Because I had such a pleasant experience with Ines, I knew I could contact her to get a quote for my homeowners insurance. I reached out to her by email, just to get the ball rolling since my annually paid homeowners insurance would be up for renewal in October. I sent a copy of my current policy declaration so she could see what I was looking for to be covered in my quote from State Farm. Ines was so kind and quickly sent me a quote and we set up a time to discuss by phone. She went over the quote line by line, so that I would understand that I was getting the same coverage that was in my current policy. In many cases I was getting even more coverage than my current policy and when she told me my annual premium, it was substantially less than my current racist insurance provider! I also have a life insurance policy with the racist provider, which I took out in exchange for a lower bundled insurance rate on my home insurance. I asked Ines for quotes on a comparable policy because I plan to cancel everything with the racist insurance company so they will no longer get a dime of my hard earned money. Ines quickly provided me a quote for the life insurance and so because of her, I am switching BOTH my home and life insurance to State Farm. Ines has been a joy to work with and I look forward to my continued relationship with State Farm!

Great group of ladies that he has on staff. They are extremely helpful and kind. I would refer…read moreeveryone I know to this location so they can get the great service I get whenever I call.

They helped me figure out my taxes that I had tried to do on my way and clearly was so confused…read moreabout. I was able to get money back and they walked me through everything and explained each aspect of filing my taxes. I HIGHLY recommend them. I was so impressed and it was not a stressful situation at all.

Last December 12th we meet Stephen K looking to get help with an inquiry about changes to items on…read moreour tax return. We paid a $104 fee services and we just received the IRS answer saying that any explanation wasn't attached to the response sent to them and that was the service that we requested and agreed to pay since the beginning. Have been two weeks calling to this office without answer and going to the office which is always closed. We'll never come back to this place.

I have known Richard Sazonoff since 1995. He has advised and provided for my wife and me on our…read morelife and health insurance needs since then. Richard has always been professional, knowledgeable, experienced and responsive. He has also become a friend that I can count on for objective advice regarding our insurance needs as we mature into our senior years. If you need a source you can trust to advise on your insurance, Richard can be that source. Peter Kamberos

I have worked with Rich Sazonoff for over twenty-five years, planning and then implementing my…read moreretirement plans. All my IRA accounts were set up with him and have proven to be quite valuable in my retirement years. He also helped arrange Long-Term Care Insurance for both me and my spouse, which, hopefully, we will never have to use. Rich is very trustworthy and always willing to help. He answers calls and emails promptly and knows the business very well. Without hesitation, I can highly recommend Sazonoff Insurance Services for all your insurance and retirement needs.

Call Thomas Ward Insurance and ask for Erin. By calling Thomas Ward Insurance you will say good bye…read moreto the crappy insurance customer service you had to listen to for your entire life. I am not Just impressed by Erin's customer service, I am blown away. She took the time to listen to all my concerns. I had my policy quote within less than an hour. She went through literally everything with me, there was not a single question she didn't have an answer for. She was kind, professional, knowledgeable, polite, you name it... Communication was a breeze ! I was sold on their customer service and was ready to pay as much as they ask. Guess what, I ended up paying 40% less than what I was paying. I ended up buying renters and auto insurance and it is the first time in my life were I feel that I haven't been ripped off by an insurance agent. I've been in the service industry for years and I am a very particular customer. I like to get what I pay for. I emailed all my contacts in Chicago and asked them to switch to Thomas Ward Insurance. That's how good those people are. Thank you Erin

I called to get a quote on auto insurance. I spoke to Cameron. He said he'd get me to an agent but…read morethen proceeded to tell me that they are looking to sign up customers for Home, Life, Flood and others and asked me if I was interested. I said I was only interested in Auto insurance. He said "then we're probably not a good fit for you" and that was it, silence, no explanation. I was completely shocked and speechless for a few secs. I then proceeded to end the call. A true "never again" example if I ever saw one. Horrible business model and a very unfriendly approach to potential new customers.