My payment evidently was lost in the mail for May/June. I called and spoke with Tabitha and she put me on a brief hold to check with her associate to see if my check was anywhere or posted yet. (Its happened before, IN ERROR, my pmt was posted to someone else's and had not been posted yet) This young lady went above and beyond to help me!! Tabatha was absolutely very pleasant to speak with too. Thank you Tabitha! read more

They don't do a good job at picking up the garbage can's they make a mess every time they do, they lie about how heavy the trash is, I understand this is a family owned business. If they want a good review or if they even care about the views. Then they should handle the pick up differently. I posted a video on here about how the garage man is not performing his duties like a real grown-up should. Instead, they wanna tell the customer that your garbage can't wait over 50 pound he was unable to move it, last week we had a heavy storm and I had a river going down my road. It washed out the road pretty bad so it's not my fault that Dolan springs had flooded. I don't think they value their customers at all, they're just there to pick up your trash to collect your money, but yet, if you don't pay them on time, they don't pick up your trash, but yet U put your trash out there and they feel like it's too heavy. They're not gonna pick it up. This customer service with them, there's lack of any customer service with this company. read more

Your company placed a small dumpster at 460 S Kelvin in a residentual area. This dumpster is right next to my bedroom window. Everytime someone open and slams that lid its like a gun going off. Owner of the dumpster could care less . I am a caretaker of a 94yr old man and his bed is right next to that dumpster being slammed. Must be a better lid you can use. read more

Unethical, unprofessional, rude and irresponsible. Beware of Shawn, he is a thief. This company damaged our driveway and had the audacity to say it was our fault. refused to fix it. They also call themselves "Cheap Trash," which is fitting. read more

Horrid company I live in Meadview I pay for a large dumpster and have for 7 years. they cannot seem to place the dumpster back in the proper location it is either in the middle of the road, or in the middle of my driveway or recently slammed up against my enclosure for my single garbage can. Now I have damage to the stucco enclosure. This last week they slammed the dumpster up against the stucco enclosure causing more damage and an open lid, which is slammed against the stucco enclosure and cannot be closed . Which means I cannot empty my trash if I tried too the Ravens would have it all over the desert. When I called and talked to Heidi she would not give me the name of the owner or the supervisor or transfer me to their voice mail. I asked if they would please come out and move the dumpster and please fix the damage they have done. Her response was no one will be in the area until next Thursday. I then asked if I could hire someone to move the dumpster and fix the enclosure would they pay the bill or deduct the cost of repairs and moving the dumpster from my bill.. Her answer was the same she could not advise anyone to do that she would forward my request to the owner or supervisor and IF they had time they may call me back.. Horrid company I have had many complaints against them!!! read more

This company is the Worst! They consistently miss picking up the trash! When they do miss a week, we call & they refuse to credit our account! If there was another company, WE WOULD FIRE WESTSIDE DISPOSAL! read more

They are so nice and offer great service. Excellent business, and provide solid service. The curb side pick up Is an appreciated service for their customers! read more

no Communication, no service , they don't pick up the trash when they are supposed too , no email no call , day after new years no pick up this is the second time they just didn't come at all , this is hazardous also a real problem also still charges full price read more

I ordered a 30 yard dumpster. It arrived on schedule and they picked it up on schedule too. Hassle free! Their driver was outstanding! He was able to put the dumpster exactly where I needed it to go! read more

This company is an absolute nightmare to deal with! I understand that their prices are low, but that doesn't excuse their terrible service. Managing my utility bill with them has been a constant struggle. I have all my bills set to auto-pay, including this one. However, they seem to have a different definition of "auto-pay" or they just can't seem to get their billing system right. It's beyond frustrating. In the four years I've been with them, I've had nothing but problems with their billing, even after they switched to a new system. They continue to send me bills after I've set up auto-pay. They charge my card once, maybe twice, and then start sending me bills claiming I still owe them money. When I try to contact them to sort out these issues, it takes forever to get through to someone. Their phone lines are always busy or no one answers during their supposed business hours. And when you finally do get someone on the phone after days of trying, they just tell you to email them for a quicker response... which is a lie because I've been waiting for a reply for two days now. BOTTOM LINE: Pay a little extra and choose a different company like WM or Bulldog. Westside clearly doesn't care about their customers or they have the wrong people running the show because this level of incompetence is unacceptable. read more

West side disposal only picks up trash in my area the first Friday of each month, allowing for a months accumulation in the dumpster. This month they failed to show for pick up and are 4 days over due. We called their office and was told they would be out. 4 times we've called, and 4 times they've failed to show. Every night we've had to bring excess bags BACK from the dumpster so the lids could be closed to keep the coyotes and other scavengers out of the trash. This is totally UNACCEPTABLE and BAD business on their part. These bums get one star for Sh*tty service read more

Their driver is a complete DICK. Doesn't get out of cab to take your trash and has driven off as we've been opening the gate.

This company is amazing. I rented a dumpster from them for 2 weeks. We had just moved here from Texas so we were throwing a bunch of stuff away. We filled the dumpster up fast. All I had to do was give them a call and they would come out as soon as they could to dump it. About 5 dumps later we are all moved in, and they now are our weekly service. Thank y'all for working with us. read more

There billing is so bad it should be illegal!saying that the USPS lost their bills they sent out then changes people late fees

I've been using westside Disposal for years now love their service when we moved into short term rental they moved our container no problem ! A few months later when we bought our forever home I called them they said no problem ! If I forget my bill they don't freak out about it as the sweet young lady put it I knew you were gonna call I wasn't worried about you! They are just great and unlike another company and YOU know who you are my bill doesn't change every month it's always the same . I tell everyone I know who doesn't have westside to switch now! Lol read more

This company in-house service is the worst in all of Arizona. The pickup drivers are awesome. The web site and links do not work at all. Frank Jones read more

This company is crooked! They are fully aware that their bills don't reach thousands of their customers every billing cycle and happily charge you fees if you make the mistake of looking and waiting for the monthly statement, that will tell you is a by-monthly charge but you are billed every month??? They also build in mystery fees that can't seem to be explain but expect you to pay anyway. I am fully aware that invoices/billing statements are a courtesy not a requirement. That's not a problem IF you have the ability to pay without having the statement. However, that is NOT the case with this .... company. No you can't just go to the website and make your payment because you HAVE to have the billing/invoice number in order to make said payment. If you don't get a bill and you don't keep it at forefront of your mind to call and harass them for it you are awarded a late fee. This is suspect behavior in my opinion and obviously not a professional or reasonable way to do business. The last time this happened I called and they did remove the late fee though it seemed like they did it begrudgingly. This month I received 2 weeks of service but was still billed for a full 2 month??? I called, of course, and they again begrudgingly reduced my bill by $11 and change but left some erroneous charge for $8.90 plus a billing charge for $6.10. The billing clerk I spoke to basically just baffled me with b/s saying it's not really on the bill except that it is I can see it with my own eyes. Ok I can even give them the benefit of the doubt that they just have a bad billing system. However, I still am left to wonder if I am actually being charged those fees. If not then WHY ARE THEY ON MY BILL????????? I will likely be discontinuing my service with what I feel is a dishonest business. After all it's only $7.00 to take the trash to the dump myself. read more

I opened up service with Westside Disposal in Golden Valley AZ a year ago which I paid for a year in advance, the year has come and gone and I have called them numerous times that I have not received my bill which is going on 2 months overdue I told that it was mailed out I have asked them to email me a copy of my bill they claim that they have and I never recieved it and yes I check my spam/junk folder and I have asked them to confirm my email address. Still nothing. Their customer service sucks big time. Use a different company if you can and pay a little more. read more

i had this company a couple years ago, i stopped recieving pick up and when i called to ask about it they claimed i had moved! when i asked how they got this informationt hey claimed my roomate gave it top me gave me the name of that person and their adress, which was the new adress. i informed them i had not moved and i had not had a b ill in 2 months due to their mistake and they charged me. i paid the bill off and cancelled my service and now they are sending new bills to my adress and i dont even have service through them, i have not had service through them in years. the owners are rude and customer service is horrible, they then went to facebook to talk about it revealing my information aswell. read more

I spent weeks trying to get ahold of this company for a dumpster, finally they answered and was able to get prices, but as soon as they knew where I lived , they asked if I knew person that owed them money, when they realized I did,they refused service to me , until she pays her bill off. This is discrimination,so if your neighbor doesn't pay their bill , you won't be able to get service .And cheap trash will fault you for your neighbors bad paying habits, totally F'd up . This company is terrible and the way they run their business is unethical. read more

I can't imagine a better service other than if they came into the house and took my trash to the curb for me! The office staff is friendly, cheerful, helpful, and answer all questions. It is easy to change service address. Pick-up is reliable. The bins are great (bigger than the competition). read more

This business has deplorable customer service. It's one of those business reviews that truly needs a minus 20 stars due to the heinous nature of it's business crime. Things to know about Westside Disposal: 1) Choose someone else for your trash pick up service. Anyone is better than Westside Disposal. 2) Expect the worst because you will receive lower than that in business standards, practices or service. 3) There really is no service 4) The office staff, Kelly, is rude and incompetent and gives zero customer service and practices horrible phone etiquette and is lazy about maintaining customer accounts. 5) Have I mentioned that you need to pick anyone besides Westside Disposal for your trash pick up needs. Zombies would do better at trash collection than Westside Disposal. read more

NO customer service here. I have had a deplorable, unsightly bin going on 5 months now. Rusted, beat-up, bashed in, white bin. Was told it was temporary until they can provide a newer one. I live in an area where we only have once-a-month pickup. All my neighbors have the standard blue containers with the Westside Disposal logo on it. Calling again today, I was told I have the standard bin for my area. I have a new home and this unsightly bin is disgusting. Kelly will continue to argue with you if you state your need for a newer bin. This bin itself belongs in the trash. Way past it's usefulness and company representation. Of course, they receive my payment every month earlier than the due date. I left a message for the owner Shawn today. Let's see if he calls me back and stands behind his company. read more

I do not usually review a business. I have recently started using Westside Disposal. I can not empathize the high degree of professionalism that they have provided. Everyone I have worked with there has displayed above and beyond the best customer service I have received in a long time. I can tell that they all appreciate my business. Kudos to the entire team. read more

Sent me another messed up bill said I had put out bags twice in April 2020 so I called and said that never happened she keep on insisting that I had this is not the first time this has happened. She also said maybe someone had added trash to mine what that's a joke in itself. So she was calling me a liar in so many words because I told her 5 time I didn't have any bags and have never had any in the past two years I had their service and office people yelling at me also. Stay away from this service. Their billing service is all messed up and they will try to charge you for bags you never put out. read more

Wonderful service. I've never had a problem with them. My driver is very friendly and I'm able to call in to pay my bill. When a truck is late, I'm not charged if I set out an extra bag. Great job Westside. read more

I have always been pleased with Westside disposal. My driver is kind and helpful. He will help in anyway he can and doesn't complain. I have been with them for many years and am very happy with the service and personnel read more

I am 100% happy with Westside Disposal. I have not had a single problem with them. They are very helpful if we have tree clipping or what ever that we cannot get in the been, they will help put them in so we are not over filling and taking a chance of breaking their windshield. Very pleasant people, always waving and smiling, even when its 115 out and you know its a miserable job, they still smile and wave. I would recommend Westside Disposal to everyone. read more

Terrible service. Rude driver. Paid for a small dumpster even when on vacation and driver doesn't pick up. Calls to office don't get answered. When calls are answered and ask for owner to call back never receive calls back. Use another service if you can. read more

I live on Eagle Dr. in Kingman and I want to tell about our local driver and how he goes out of his way every Thursday to make my lil 4 yr old grandsons day. Since lil he has always loved watching the "Trash Truck" empty our orange trash can. My daughter & he recently moved...but he comes to spend the night every Wednesday..so he can see the trash truck on Thursday...a few months back I noticed the driver stopping and waving at him...and lately he has even went to blowing the horn for him... much to my lil guys delight. The driver is busy and for him to take a few minutes is awesome. I don't know his name...my grandson calls him the driver with a big beard. This is wonderful....and really special to him..all he wanted was a trash truck for xmas...and he was a lil disappointed when his new trucks toy driver didn't have a "big beard". Thank you sir!!! Your weekly waves and horn honks...make a lil boys heart realize that not all hero's wear badges...some drive big trucks...thanks for all the giggles and laughter each week... read more

I live in Golden Valley for going on 2 years with service from Westside for all that time. Exceptional service. Wonderful customer service, I do not understand the negative feed back though I do know things happen. I do work nor am I associated with the company other than a satisfied customer. read more

I've used this service for two years and have had very good results. When I have had to go into the office the employees were both helpful and had a very good sense of humor. Kelly, I believe her name is, drives the truck that picks up at our residence and she always has a friendly smile and waves. I remember when they began their service out here and was happy to see a local business come into the area. read more