So I'm updating my review. Saturday, a few hours after I wrote my review, the General Manager Oscar…read moredid reach out to me personally. As it shouldn't have gotten to this point I am very happy to say that I was able to get my aunt's full refund without any issues. Supposedly Gabriela was reprimanded but still does work there. I still stand on not dealing with this woman in finance. Thank you again to Oscar for taking control of this matter. He had a check ready for us to pick up Today. 3 days later. This could have been all avoided and hope this does not happen to someone else.

I went for brakes for my truck and a general check due to 100k miles…read more I was told there'd be a minimum $500 for the inspection of the vehicle. Totally fair and understandable. I was given a quote for a number of things needed to be updated. As anyone would, I took the quote and shopped around. I was able to find pricing for the brakes much cheaper elsewhere which is have Chevy knowledge of, they said they couldn't match. So I opted to have my cooler line to the engine done through this dealership only because I knew I was $500 in the whole for the vehicle inspection. The initial quote stated $1200. I was then presented with a $1750 bill, to which I asked, why is there such a variance? Chevy told me that because they inspected the brakes (even though they did whole vehicle inspection which we agreed upon) that the $500 for that was being added on. After a bit of back and forth, they took $250 to bring the total to $1500 for a cooler line but they very clearly up charged me for the loss of business on the brakes. I honestly wish I just took all the work to the other shop because there were some even more shady things I found. TO MAKE THINGS WORSE They told me my oil was changed, reset my mileage for my oil, only for the other shop to do a full body inspection and see the oil and filter was never actually changed. If I took this dealerships word; I would've went another 7k miles without changing my oil likely leading to more issues they'd want me to come back to have fixed. Or; this was there was to really say F U to me for taking my business elsewhere. Just absolutely despicable behavior, and people wonder why it's hard to trust mechanics. If you need a trustworthy place to go, I HIGHLY suggest Gabe's in Beacon Falls. They were ~$300 cheaper per part to be replaced and I was able to leave feeling good with pictures and explanations for why things needed to be done. Chevy in Milford is a bunch of scam artists, I'll never go back.

This dealership was by far the best dealership I have ever been to. They were friendly, honest,…read morenot pushy, offered all information necessary and helped us to get in to the vehicle we wanted. Andrew, was the first salesperson we met and he was incredibly knowledgeable, friendly, polite and courteous, Mr. Stevens needs to give this guy a promotion. But then we met Joseph, who took us through every possible scenario he could and was patient and kind. His knowledge of the cars and understanding of working with people was incredible. Thank you Joseph. The accounting side was equally admirable, thank you for your work. We were introduced to the GM and Mr. Stevens, overall you guys rate the best EVER!!!

Well here I am again. Gave the service dept one more try after buying out my 2023 bronco lease…read more Charged me $350 for an inspection Found a leak in rear axel. Waited 2 weeks to get a loaner. But ok Supposedly fixed. After 2 weeks. Still leaking Was told to bring back in to check. But didn't I pay for this Already ??? Service person got snippy. Said could be over a month for a loaner Brought to my local mechanic. Said job was not done correct And also rear shocks are leaking Avoid them at all costs. !! This is the at least the 4th. They have not corrected problems for me. With other fords. And ford was no help when I reached out to them. Be ware. So bad. And never changed

My wife and I had a great experience buying a brand new HR-V from Ocean Honda. They were able to do…read morea lot for us over the phone, and they were able to get the specific car that we wanted transported to the dealership. Keith and Josh were knowledgeable and made the entire transaction run smoothly. I would definitely buy another car from Ocean Honda.

I'd like to start off by saying I NEVER write reviews but this will be my first. This place is a…read moretotal scam. Starting with Bob. I brought my car to the dealership because it seemed to have been having transmissions problems which I'd like to add the car is less then a year old, bought brand new, only has 30,000 miles and was trying to convince me that due to do a minor fender bender that it wouldn't be covered because there was "wires hanging" from the last time the auto body shop fixed it. He also proceeded to tell me I would need a new steering column. The autobody shop proceeded to tell me that there was no way considering there was no damage underneath the undercarriage and also all my wires besides for the fog lights are ABOVE my engine. Long story short alls it was was a failing speed sensor on the transmission which is a 29 minute job for 75 bucks. So sorry for you not meeting your quota for the year Bob and Honda of Milford for trying to rip me off for seeming clueless. I will NEVER step food in this dealership again. Also thank you for the exceptional customer service when prior to this I had been leasing for 6 years. You guys should be ashamed of yourselves.

Subaru is like Volvo, do the factory recommend service...or have issues down the road. We've had…read moreour Forrester for 2 years now, they've been perfectly fine. Issue one was leaking oil from spark plug hole, fixed under warranty and no-charge loaner car. Second issue recently was finding a bad battery during oil change, replaced with new one. Under warranty. Sales guys and Finance guys, same as any other dealership, though better than Toyota, etc. These guys own Honda Westport, have owned Hondas for 20 (3 diff cars) years from them, never an issue when it came to service. Knew a friend that tapped into their lifetime warranty. 10 year old Outback needed new tranny, repaired no questions asked...

In case you're considering a Subaru, or specifically a Dan Perkins Subaru, here's our experience…read more We leased (and later bought out of our lease) our 2019 Ascent back in 2018, and the initial process was great. But over time, the recalls piled up, and in early 2024 the car spent nearly two months in the shop. Thankfully, the seven-year warranty covered it. Fast forward to a few weeks ago: my dashboard lit up like a Christmas tree (no offense to Christmas trees, because I love them). After regular maintenance at Midas (shoutout to my guys at the one on Post Road in Fairfield) and new tires + TPMS sensors from Town Fair Tire (shoutout to the crew at the TFT on Kings Highway), I brought it to Dan Perkins for diagnostics. Less than an hour after dropping it off **before even receiving diagnostic results and recommended service** I got a text about trading the car in. That didn't sit right. When I mentioned getting a second opinion from our family's longtime mechanic, they dismissed it and implied I'd been ripped off. I hadn't. I'd also already researched the issue myself -- it's tied to a known Subaru bulletin affecting 2019-2022 Ascents, and it's not uncommon or due to poor maintenance. Then came the trade-in conversation. KBB estimated the value between $10,700-$12,600 (and I accounted for everything, including prior damage, scratches, etc). Dan Perkins offered $6,000. That was the final straw. I'll say this: they were polite, and I appreciated the ride home. But the actions didn't match the words. Now I'm here with a car under 95K miles that's giving me issues... next to our old Volvo wagon still going strong at 167K (Old Riverboat!). It's unfortunate because we've loved having this Ascent. For context: I do my homework. I'm not easily swayed when it comes to cars. Maybe we got a lemon, maybe they don't build them as well as they used to... but the way this was handled is what really sealed it for me. UPDATE: I took it to another dealer, and all it needed was a computer system reset... the engine was fine and the flushing of the engine actually was a GOOD thing. Way to go, DAN PERKINS. Won't be going back there ever. Buyer beware. Full review: https://maps.app.goo.gl/PtiJXAktERDLCvkk6

Went in for an oil change, and the dealership said they could not do it because they will strip the…read morescrew from my oil pan and I would have to pay for a new oil pan, plus labor for the repair. I told them no, and took my car straight to Meineke in which my oil change was last completed. Meineke in Branford was able to change my oil without a problem of "the screw being too tight", as per Milford Mitsubishi told me. I honestly felt like they did not want to do the job, and wanted me to pay for something that would've cost about $950, according to their quote for a new oil pan, which was unnecessary. Please guys, go somewhere else. The service department at this dealership is not honest and will try to recommend unnecessary work.

Terrible experience. Completely regret doing business with this dealership, particular Xavier . He…read moreis a liar and scam artists. He lied to me about what my payment would be, hiding fees and final numbers. He said anything he could to get the deal done. He tried to sell me a car with a broken key and I told him I would not do the deal if he was not able to provide a working key. We signed off on a deal that a new key would be provided. Since then, a month later, he has ignored every call and message and has completely scammed me out of this deal. No key has been provided and he will not communicate. This entire establishment is unprofessional and did not know anything about my car they sold me. I have been buying high end cars from dealers for years now and hands down the worst experience I've ever had. Do NOT buy from this dealership, particularly with Xavier

I had an issue with my car after receiving a oil change. There was a loud sound after receiving my…read morecar back that wasn't there heard prior. I was alarmed but thank God Natali Nissan fixed the problem after ordering a part. The car is driving without any noise once again! Thanks to Luis & Don, the reps that assisted with my car.

Very bad way to start a new business. I've had my Nissan Frontier serviced there for years as I…read morealways prefer to go to the dealership rather than a repair shop. Had a repair done a few months back which has now failed again. Went to get it re-serviced and I was told to go to Kia. Ocean IS NOT HONORING WARRANTY WORK PERFORMED BY THE PRIOR OWNER. This is outrageous and stupid unethical business practice. I will boycott them and find another Nissan dealer for service.

My car's engine failed. Naturally, I panicked. I was advised to see if my engine was covered by…read morewarranty. I was also warned that I would likely need to jump through many hoops and wait a very long time during the claims process with KIA. Naturally, I further panicked. Well it's true what they say: don't stress things that may never come to pass... My car was towed to KIA and I was introduced to Marissa. Immediately helpful and friendly, she explained a process devoid of hoops! The NEXT DAY, Marissa called to say my claim was already approved and the engine ordered. I had a glorious weekend driving a fancy rental (we'll get back to that) and by Wednesday, a mere EIGHT days later, Marissa called to say my car was ready for pick up. Picking up my vehicle was so simple and quick. Two signatures and they drove it around for me. I mentioned my key fob was dead and Marissa came to rescue again. She took my key for all of five seconds and changed the battery. $10 out the door!! Back to the rental, Marissa also gave me a website to submit that bill to get reimbursed up to $45 a day!!!! Marissa. KIA. Thank you. This couldn't have been a smoother process and you couldn't have been nicer.

The vehicle they sold my children wasn't walking through before letting her take it off the lot…read more Meaning NOT cleaned the black going from the black paint to the plastic on the vehicle was not clean you could see wax spots. The plastic over one of her tires had to be replaced, it was taped on. Took weeks before they fix it. Never received a car fax without asking for one. The vehicle has been hit. Then come to find out they didn't finish the DMV paperwork the SUV is still coming up as a Car. I've left messages they are horrible about calling you back

Thank you, I have the car of my dreams; excellent, very efficient staff. Thanks, Steven Fabres.read more

Wish I had researched this dealership and read these reviews - I would. have steered clear of them…read morerather than experience the worst service visit we have ever had in decades! Made an appointment for a $32 service, and asked to speak to a service manager to inquire about installing a remote starter. They would not let me speak to a manager, insisted only the service desk rep, Ana, could give me that information and that they would call back with the information. We have always maintained our car at our local dealership. Now moving back to CT, we sought a local dealer. They are not all alike at all, while we had service reps with morals and who listened and didn't add services without our permission, that was not the case at the Colonial Toyota of Milford with Ana, our service rep. Waited days...no call (although she did get the message as she added our request to the bill!). Husband took it in and waited. We received a video from the mechanic showing us the car, brakes good, tires good, only recommendation from his end was flushing the brake fluid as it was dark, which we were prepared to go ahead with. Once we got the car in, their "assessment" changed quickly and Ana told my husband we needed over $1,000 worth of fluid changes! My husband instructed her not to do all the work but to limit the cost to below $500. She did not share the final estimate or get his sign off, it was almost $700...for fluids! And that did not include the needed brake fluid flush which was all we wanted! On top of that, they used the wrong oil, of course the most expensive, also without our sign off! Ana and Colonial Toyota could care less about our customer experience or that we are seniors on fixed incomes. Their service department is shady, they did not get approval on the estimate that my husband declined, and this obviously was just the rep looking to pad their commission. (They receive a base salary plus commission on parts & labor sold -- a percentage of the gross profit or total services they sell.) So underhanded and obviously they don't worry about repeat or loyal customers! Shame on this service rep for pushing through expenses and for not getting approval for the work, for not listening to the customer, not returning calls, and for her lack of professionalism and willingness to scam the clients for her own personal reward. In the end, we called to speak to a manager or Ana and, surprise, no one was available. We will be sure to let anyone and everyone we know to steer clear of this sham dealer. Worse dealer experience we have ever had in all our decades!

I don't know why but the customer service personnel that answers the phone is just miserably rude…read more Does not belong in customer service. Not friendly at all! Been dealing with issues and the same person answers with the most unfriendly demeanor! I wish I had checked the reviews before going there. Found out my friend and neighbors had issues there! They said I should've ask them and avoid the place

Made an appointment with Brian to look at a 2026 Tuscon for…read moremy mom. Brian was awesome from start to finish. While he didn't have exactly what she wanted on the lot, Brian and General Manager Tony went out of their way to find the car at a different dealer. When we arrived the car was pulled up, cleaned and even had roof racks which was a feature she wanted but never mentioned. Big shout out to Mike in finance, he was personable and made the whole signing process super easy. Brian helped set up her phone, explain the features and took the time to help her figure out how everything works. Thanks key Hyundai team ! You guys are awesome ! Ask for Brian !

Marcin made the process of buying a new car easy. He went through all of our options. Was very…read moreclear about pricing and the process. I'm glad we chose Mazda of Milford and will definitely the recommend to friends and family

I have brought my daughter's Mazda and now my Mazda CX-9 in for mechanical work as well as ordering…read moreparts. Everything got repaired thanks to the parts department headed by Tony M. As I know firsthand as an Air Force member it takes the right parts and know how to get these machines going again! My vehicle was repaired and record time and I would highly recommend this Mazda dealership!