Stay away from this place, my husband was in here and my family went to visit while I was working,…read morethey went into the room & my husband had a blank stare in his face, he told them he did not want to be there and slowly told my family what they had done to him. Between 2 of their CNA (or whatever they are called) took it upon themselves to pull his arms and yell in his face, they were so close that my husband said he was spit on while they were yelling. I immediately took him out and did not let him stay another day, I complained and they told me they were looking into it and never called to give me any updates. If you don't believe me then walk in unannounced and then ask your loved ones what they really think of this place. Take care of your family at home, don't leave them with someone who doesn't know or care about them. Horrible, horrible place.

I have visited many nursing homes in Central Florida as a caretaker for my Mother, who at one time…read moreor another was in 3. This facility his head and shoulders above any that I visited. The care and concern that all staff members have for the residents is in comparable. This is a small facility, 40 beds, but the staff was very adequate. The building was spotless and odorless. Each resident had their own TV, the rooms were large, beds modern and comfortable. Large closet, two dressers, plenty of wall space to hang pictures. Excellent social director, and therapy staff, who knew and were concerned about all the residents. I was lucky to get my Mother in this facility.

Awesome !!!!!! the STAFF very caring and friendly service , I received my Covid-19 vaccine , And…read moreLaShoun, Clinical Director she's a GREAT very caring person . Thanks

From the owner: Health and Medical Services Primary Care…read moreMedical Weight Loss & Management DOT Physicals

Love the company culture. The residents are great! Great place to work. You will develop a great…read morerelationship with the residents and the workers

Run! Stay away. If your family member is not arriving with someone they will be treated as such. Do…read morenot arrive on the weekend or after 2 pm on Friday. You will be told no one is available to evaluate them and your loved one may be forced to be bed ridden and diapered if no one is there to speak for them. The nurses did not even check to see if she was oriented. When the floor manager came in that evening she assessed her and most importantly spoke to her like a person and then called in the nurses and assistants to read them the riot act. My mom had knee surgery and was just there for PT. They would move her and touch her bandaged leg and had no clue why she was there. There was no communication between the shifts. She put her in a diaper despite her protests, they didn't want to get her a chair to go to the bathroom and told her she'd have to go in the diaper. This was before I got there. The bathroom was badly ventilated, between two rooms so it always felt like someone had showered recently, it only had a toilet. The food was disgusting, prefrozen meats that looked like the muscle had burst from improper storage, skinned mash potatoes that felt like hardened chunks that had been left uncovered, cold and bad coffee and what was surely jello that had been to watered to prevent becoming solid with ice cubes in it. On top of that the plastic covers for the food smelled like standing water. We brought her food and fruit every day. There is no where for family to sit. They did not bathe her even though she arrived in hospital robes. They spoke AT her. My husband noticed another woman who seemed to have been wearing the same thing all weekend. On a Sunday morning they told my mom when she was alone that her knee extension machine was broken and they would have to wait til PT came in on Monday before she could have her treatments. We showed up and asked the nurse on that shift to turn it on. She walked in and set it up. It was never broken, they had just taken it apart and said it was broken. My mother was upset and felt so unsafe. She had been uncomfortable not being at home when she arrived but her fear and anxiety became palpable. The insurance company and hospital were appalled by her treatment and worked with us to get her out of there as soon as possible but they needed the in house doctor to ok the transfer. They lied to my husband about when the doctor was available and nothing happened until the evening before she left. We made sure she left the next day by noon. This is a nightmare. Do not leave your family here. Do not leave your enemies here.

My experiences with the Mayflower have been terrible. I have a family member who went through the…read morerehab portion for after stroke care. The staff (most not all) are rude and do not communicate with family members about their loved one. They do not return phone calls. They talk rudely to the residents and about the residents to other staff members. My loved one sat in their soiled brief for over 2 hours on more than one instance because the nurse would not answer their call to take them to the restroom, which resulted in an infection. My loved one has also been given the wrong medication which resulted in an ER trip. Seniors deserve to be treated with dignity and respect, not like they are children without a say. Do yourself and your family member a favor and do not send them here for nursing/rehabilitation. I can't speak about the other parts but this area is horrible.

Negligent!!!! Hundreds of the Mayflower residents living in the Independent tower still are not…read moreallowed back to their apartments after the underground parking flooded during Hurricane Ian ( 9-28-22). As of today 11-4-22 the residents are still not allowed to go to their apartments even to pick up their belongings. Many are living in hotels. The Mayflower neglected to take care of flooding which has happened in the past but this time it fried their electrical, the generator and the elevators. Here is the latest update from CEO Steve Kramer on 11-4-22: This week, we continued to make progress on repairs to our electrical system. We received two tractor trailer loads of temporary electrical gear, which are being prepared for installation once the demolition of the existing electrical equipment is complete. We expect demolition to be complete and equipment installation to begin by the middle of next week. Once temporary gear is installed and activated, we will be able to initiate elevator repairs. Again, much of this work is happening simultaneously. As you know, we originally asked residents to prepare to vacate their apartments for three to four weeks, based on information we had at the time. Next week will be the four-week mark - and while we have made monumental progress in a relatively short amount of time, given the scope of our repairs, we clearly will not be able to have residents return yet. Because we are still awaiting confirmation on lead times for some critical repair components, we cannot yet provide a specific return date - but our contractors and suppliers are working with us to expedite the process as much as possible. As soon as we are able to solidify the timeline, you will know. We've had a number of inquiries regarding concerns about the possibility for mold growth in the apartments. Please know that we are regularly monitoring the apartment towers, and both our Building Services Director and Director of Construction agree that this should not be a concern in the apartments. Additionally, the garage and areas that were inundated with water have been remediated and treated as well. Many of you have been visiting the new Mayflower healthcare building. If you do: As a matter of safety, please do not park in the designated Fire Lane when you first enter the new building's parking lot. The City of Winter Park has been issuing citations to vehicles parked in that area. Finally, I'd like to share some good news: Last night, the Winter Park Chamber of Commerce held their annual Best of Winter Park reception. I am happy to let you know that, once again, The Mayflower was voted Best Senior Living! Congratulations! You are all a big part of helping us achieve this recognition. Steven Kramer, FACHE President / CEO

Constant grievance reports. Same issues never gets corrected. Management pretends to care. Old…read morewall papers in residents bedroom with stains. Jack and Jill bathrooms hot inside no circulation, floors look dirty . Some areas you see black mold. Some CNA actually care and they work and a few are lazy and you can tell. A lot of staff members get fired or quit. Some Nurses and CNA that care and are good workers just quit because they are over worked and not happy working there because concerns they see are not getting corrected. Food sometimes cold or undercooked vegetables hard for them to bite down sometimes for dinner they get a dry turkey or ham sandwich. Sometimes, watery powered mashed potatoes. Their protein meat like pork chops overcooked that it is hard to cut or bite down it is not even cut for them. Safety issues concerns with equipment left unattended that can cause a trip hazard. If you put a sign up for staff to read for instructions for your family member. It gets ignored. If you visit your family member and you notice something obviously wrong with them a few feet away before you reach them and inquire about it. They never know anything so basically they look the other way until a family member brings it up. Majority of the time you never find anyone at the nursers station or on the floor when you need them. So you have to go up and down the hallway looking at everyone's room to find someone. Management knows all about the issues and they do not do anything to correct it. They may bring it up but they do not enforce it because they know they may quit on the spot. The hallways sometimes smell bad and their response is they are nose blind. I am sorry but the smell of poop/diarrhea or rotten fish there is no way you can be nose blind to that. I do not recommend anyone placing their family members there unless you do not care for them. BTW, they do not make sure they are hydrated all they do everyday is place a large styrofoam cup of ice water by their nightstand. So if your family member aren't able to reach it or understand what it is because of mental issues they get dehydrated. Some get an IV because they became dehydrated and some die from it. I noticed that when family members don't visit or they think they are helping them to drink water. The list goes on and on. If you notice a 5 star review it is fake.

Please run away from this wannabe facility. Nursing care is non- existence. Food I would not give…read moreto my dog. Physical therapy is another problem. You may get 1 hour/ day. If you have to go offsight, you have to take your life in your own hands. Lynx will leave you at the rehab and at whatever doctor you have an appointment with. Please don't send anybody you care about to this poor excuse for a rehab. If you are lucky, you might see a doctor once/ week, and never when you need to see them. Sleep??? Not when the nurses have their congregation outside your room. I can't stress strongly enough not to send anyone you know or even yourself. Horrible Horrible place. Accidentally gave this place 5 stars when it should have been a negative stars

The care quality is mediocre and here is why: The main floor…read moresmells bad for some reason 2nd the staff are confusing and less informative and lastly outdated equipment.

Parking is a huge issue here. I drove around the block for over half an hour looking for a spot…read more The building smells like pee so wear a mask.

Simply the best therapists are pictured here along with nurse Lydia! God bless this staff! I'm…read moreforever grateful to them all

Hi mi name is Kelvin Sanabria will like to leave a review about select medical center Orlando…read morenorth.about mi family stay in here I really love it nurse real compassionate and cna are a wonderful team . cna's are really caring. always supplies for my family. They took good care of my loved ones and I definitely appreciate the service.. will recommend this place to anybody to leave their loved one with them they are in hands.have a good day.

This is the best solution for all your senior living needs. Veronica is such a darling and has the…read morebiggest heart. She treated my family as her own and did not stop until we found the best place for my grandfather. She still visits him to this day! She is very professional and listens to all your needs. I would recommend this company to anyone looking for help with senior living options. I had no idea what to do when my grandfather slipped and fell alone in his home. I knew it was time to get him to a safer place with other people his age and friend staff. Veronica did an awesome job!

From the owner: North Star Senior Advisors is dedicated to providing a guided path to senior living. Our…read morecomplimentary senior placement / transitional services are dedicated to helping you find a home for your loved one. We don't run your personal information into a database and send to a list of providers, instead we take the time to meet with you and assess your current situation as well as learn about your care needs. Our service is FREE to families searching for a senior living for their loved one. If you own an assisted living facility or adult family care home and would like information about being a part of our network, please contact us for an appointment. We would love to refer clients to your community!

The nurses never answer the phone and the communication is not good when it comes to family they…read morecould do better!!!

They are AWFUL. it's not a rehab center, it's a place of decline so you have to stay there!!! They…read moredont do anything .30 mins of rehab and 23 and a half hours of rest it's crazy..

This is NOT an Assisted Living Facility, it's all on your own. My brother who is in his mid 60s…read morefully mobile but is on a variety of meds including seizure medication (3) plus others. Meds are NOT given at consistent times (per the doctor & labs which has effected him), staff is like a rotating door, the administrator takes no interest in the residents or staffing lack of... this is a 121 bed facility with one washer and one dryer on each floor/ there are 2 floors. most recently the one washer was broke for 3 weeks, when I inquired to the Administrator via phone & email, after a period of days - her response was we're gonna need you to be patient. It's their responsibility to do the resident laundry! The billing system, there is none- I hope you can figure out and track rent, when Medicaid contributes more and no one bother to inform paying families - the extra $ in just kept. so you better be on your game! I could go on & on, it's been 3 years and we finally are moving my brother out this careless placed. weekends are like a ghost town - pls keep looking and do not put your family member here. if I could this place ZERO stars I would. the only thing they have to offer is large private rooms. Care vs Large room? your choice.