When we moved to Michigan in 2014 to be near our physician son and his family and purchased a 10 year old house we used the insurance company that the bank we used were also an agent for. That was Westfield Ins. We gave them our home and vehicles. Premiums were set up on automatic pay. We paid over $50,000 over ten years without a single claim. We had only one small finder bender over the ten years. We recieved a letter last month informing us that they did an aerial inspection. When I called, they in fact came out to our rural property and flew a drone over our property and copied the vin number off my truck. The letter made three demands later increased the demands to 4. 1) Have a roofing company come out and give an estimate as to the life expectancy of the shingles. The roof is in excellent condition. No cupping, no dog ears and no missing shingles. We are 20 years into a 30 year roof. 2) Remove the commercial truck from the property. They didn't check, however they have insured the truck for 7 or 8 years. They accepted the truck as a private use truck. 3) Clean up around the barn. They expanded that to the entire property. We are zoned agriculture. 4) My 43 year old Physician son is on the title to the truck along with me. His income is in the high 6 figures. His home is valued at over $1.5 million. The secretary of states office told me they have never had an insurance company demands someone removed from title ownership. Frankly removing my son is to his benefit. His estate would not be tied to the liability. His name was on the title because he purchased the truck for me. Sec of States office thought the demand was an error until I showed them the email. Now the good part. I took both home and auto policies to a local broker. They too found the whole thing strange. They found our driving and homeowners record spotless. They were able to write our insurance needs for HALF of what we were paying with more coverage. Westfield put replacement value to our home at $395.000. Our new insurance company at $550,000. My 25 year old truck that I doubt I drive 10 miles per month had full coverage with rental car coverage, totally unnecessary. All Westfield did was to open a can of worms. They had it good. They were making over $6,000 per year from automatic payments and only had one small auto claim over a ten year period. I hope they miss our money. read more

No matter what it is, home, rental property or car, if you have a claim they will say and do anything to avoid paying out a claim. Bottom line, you can't trust this company and I do not recommend. read more

Horrible company. Screws over small business and doesn't pay claims on agreed value policies. They take the premium but don't pay out for a claim. read more

My son was hit by someone who carries Westfield Insurance. On the phone the agreed to pay for all damages, and told me to just send an estimate for what my local bodyshop would charge. Tow weeks after having no one get back back to about the claim I finally got a call back from a different agent. I was then told that our car was being totaled. We reached an agreement with the new agent and got everything in writing. Apparently they go through Copart Auction when cars are totaled, but Copart also took their sweet time actually picking up the car. I sent to title and they confirmed that they received everything from my end and that the check would be deposited into my account within 2 business days. It was never deposited. I contacted them and they said there was an error with the tranfer, so they would send a paper check. That paper check was supposedly sent a week ago, and I still ave no check for the promised amount that we have in writing. The accident occurred almost tow months ago, and should have been a very straight forward claim. I am now looking into getting an attorney to help me out with a bad faith claim against this insurance company. This has been so frustrating and disappointing... read more

I don't have Westfield Insurance, but the person who smashed into me and totaled my car does. Their Customer Service representative was nice and accommodating. Their Claims Rep, not so much. It took 6 days for the person to come to evaluate the damage. Then Westfield gave us a lowball offer for the car. We provided them with additional information as to why their offer was too low. They revised their offer, but we were still almost $1,000 apart on a settlement. I offered to come down $500 if they would come up $412. They would not budge. I ended up declining their offer so now I have to file the claim through my own insurance and my insurance company will have to subrogate to recoup their payout. My rating: Customer Service - 4 stars; Claims Adjudication: no stars read more

Terrible company, tell me there was no damage to my car and they won't pay for the damages I spent my money on. I drove through a construction zone that had no signs and drive through some hot tar. I was told my tires could have been cleaned instead of replacing them? "Clean the tires" LOL this company is a joke read more

awful company. some idiot hit me head on and totaled my car. he has this pathetic excuse for an insurance company. they rented me a car. Just got a call today the 26th from enterprise rental. they informed me that Westfield cut off payment on the 18th. I got nothing from Westfield in the meantime. no settlement, no check, no letter saying to piss off...nothing at all. this is a crap insurance company that uses even crappier tactics. do yourself a favor and use a reputable company. read more