I chose WestTex Urgent because of: 1. The ability to set…read moreup an appointment. 2. Location 3. The ability to set up an APPOINTMENT. So I set up a 6:00pm appointment online for the following day. Like instructed, I arrived 15 minutes early to fill out paperwork. There were a few other individuals in the waiting room but I wasn't worried because, I SET UP AN APPOINTMENT. Then 6:00 came and went... hmmmmm... and I got called back at 6:20. Ok, perhaps they were running a bit behind. The nurse asked some questions, took my vitals, stated there were 2 patients ahead of me and left the room. I then waited... and waited... and waited. I seriously thought I had been forgotten about. No one even popped in to update me. The battery on my phone kept going down, down, down. The Doctor finally came in the room... at 7:37pm. (Phone battery down to 9%) Since my reason was fairly straight forward, I was back in my vehicle heading home at 7:42. Yup, you read that right. Less than 5 minutes and out the door... and a $100 copay! I guess I'm just kind of confused by the point of having an appointment. I work in the dental field and am familiar with appointments. I'm familiar with running behind at times. But I'm also familiar with how, at least we, would handle walk-ins. I'm just curious... so I had an appointment at 6pm. If someone walked in at 5:55pm, would they be seen before a 6:00 appointment making the scheduled patient wait? Do they base the order on how "emergency-like" the patient is? I don't know. The Dr. seemed friendly, I guess. He tried to lighten the mood with some humor. Maybe it's because I was a little annoyed with being there nearly 2 hours that I wasn't in that good of a mood. But the front desk girl and the nurses were all nice. Waiting room wasn't the cleanest. Someone left USED tissues on the table and seat. Blah! Don't worry I CLEANED THEM UP (using coffee stirrers so I didn't touch them). Gross nonetheless. So here's my visit summed up: 5:45 - arrived for 6pm appointment 6:20 - brought back to exam room 7:37 - Dr. comes in room 7:42 - in my car heading home I honestly don't know if I would choose WestTex Urgent Care... I guess it would depend on the situation. Maybe I'd give them a chance to change my mind and I can update this review. ***REMINDER: BRING YOUR CHARGING CABLE***

I went for skin allergy problems yesterday, doctor Heather is good, she ordered a shot and some…read morepills for me, and it helped big time, my skin stopped itching right away. They could do some improvement at the front desk receptionist.

Have been to this clinic twice and both times, have had very good care. DNP Candice was very…read moreprofessional, knowledgeable and explained thoroughly. the front desk lady (didn't get her name) was kind, helpful & friendly, as was the medical assistant crystal lopez. Hopefully we won't have to come back, but if we need to, I will not hesitate. Thank you vital care!!!

THE BEST URGENT CARE EXPERIENCE I'VE EVER HAD. I was pet sitting in town when I became violently…read moresick. I called ahead to explain my symptoms, and when I walked in, the receptionist already knew who I was. I was alone and could hardly stand. She gave me the paperwork and a puke bag right away. As soon as I started trying to fill out the paperwork, I became violently ill in the waiting room. The staff immediately rushed over to me and brought me back into a room, despite the incomplete paperwork. The entire staff was very concerned about my condition and stood very close to me while medication was administered. I was even walked to the bathroom and monitored. The nurses encouraged me to stay as long as I needed. Once I felt well enough to leave, the staff recommended items to recover from being extremely dehydrated from vomiting for so long. The receptionist went out of her way to help me to my car, while Carissa asked me where I was staying and encouraged me to go straight there and not make any stops and just to rest. She DOORDASHED me Liquid IV and a few other things to help me, knowing I was alone pet sitting. She called me an hour later to follow up with me after hours and sure enough, I had a delivery at my door. And thank goodness because I needed to get straight to bed. I have never had this kind of service and care at any urgent care. They were not just nurses and staff, they displayed a level of concern of that show how wonderful they are as humans. Thank you ladies!

Dont show up at 4:10 they will turn you away, even though the door says 4:30. Never really have a…read moregood experience with front desk she is quite rude and never really cares about your situation.

I LOVE this place and everyone who works here. Dr.Pandya is my general doc because he really cares…read moreabout me and my family. I love Gina at the front desk. She is hilarious. I read other comments and they cannot take a joke. Give me a break. The whole staff makes me laugh, which is very needed if I do not feel well. They are extremely caring and kind and I always recommend them. i am so grateful for them.

Compassion care. always informed as to what was going on. Fast and efficient. Great team of nurses…read moreand doctors. I stayed over night for observation and I was able to order foods that I liked. Provided detailed reports for follow up with my primary doctor and care team where I live. Thank you for a top of the line experience. Oh by the way I am feeling much better physically. Ps: my wife loves the robe I received from Signature. I walked into SignatureCare weak, lightheaded, and unsure of what was happening in my body. The staff didn't rush me--they listened, took my symptoms seriously, and ran tests that brought clarity. My labs showed more than numbers; they revealed a story of imbalance, dehydration, and a medication that may need adjusting. I'm grateful they didn't overlook anything. Even though it's not a hospital, SignatureCare gave me hospital-level care with personal attention. Their work helped me take the next steps in healing, not just physically, but emotionally. I left knowing what was wrong--and with a plan. Thank you, SignatureCare.

They are price gouging patients! CASH PRICE! $25,000 for a 3 hour visit for my daughter. She had a…read moreCAT scan a iv, bloodwork and pain meds. I took my son for thrush in his mouth they gave a med that didn't work and we still had to go to another Dr to get something that did. Didn't even get a IV $14,000 CASH PRICE My oldest son took his 5 year old, she had swallowed a magnet. One xray and they sent them to the hospital. $9500!!! CASH PRICE!! If you don't have insurance? THIS IS NOT A PLACE FOR YOU TO GO! YOU are giving them an open check to take all of your savings and put you in debt.

My cat scratched me severely and I needed stitches. The staff was professional, prompt, caring and…read moreknowledgeable. Thank you Anita, Liz, Bridgett and Norma. Alvin Berryhill

Went in for a last minute DOT physical and they were awesome. Very thorough exam, very…read moreunderstanding and relatable. Staff were very friendly and polite.

I wasn't sure what to expect as I had never been there before and it doesn't have a ton of reviews…read more However the staff were friendly. The visit was quick. The doctor seemed very understanding of what my child was going through and was very helpful. I was dreading sitting for hours and it taking up most of my day but Iam glad I chose there. They made it easy.

I missed an appointment and they billed me as a "no show." I don't mind this policy as long as it…read morebenefits the patient, too. For example, in Midland and Odessa, doctor's offices frequently reschedule appointments at the last minute (for whatever reason). What's more, offices are so booked that patients often wait an hour or more just to be seen (at a scheduled appointment). I lose money when I take off from work, yet I can't force a doctor to foot my bill, and I would never receive any reduced bill, either. Hence, the terrible rating: it's unfair and unethical to bill someone without rendering services. It's not fair because I wouldn't be able to charge the office for re-scheduling (or for long waiting periods). It's unethical because I was not made aware of such a policy before I was billed. I won't even mention the condescending attitude of the office staff who ridiculously claimed "billing no shows is standard policy for all physician's offices." Like I've not lived on planet Earth for the last 33 years...

Do not visit this establishment! They allow their technicians to give medical advise without any…read moredegree or certifications. My daughter went in recently and a Hispanic woman with long curly hair kept insisting various reasons as to why she was sick, things to do differently to stay healthy, as well as what MEDICATIONS to take. Keep in mind if she were the doctor or NP that would be fine, but this woman's scope was to only TAKE VITALS. She could kill someone. My daughter asked her if she was the nurse and she said no, then she asked what her title was and she immediately left the room. I've reported this place and hope it will soon get shut down or reprimanded for this serious offense.

Horrible customer service...any time you call concerning anything at all especially billing be…read moreprepared to immediately be placed on very long holds, no greeting or anything just an immediate please hold. Billing department has no info due to out sourcing. A bill I paid in April 2019 is still being billed as past due because of out sourcing. The PA never even laid a hand on me yet I was charged almost $200 after filing though my insurance but had no explanation as to why. I'll never go back. PATIENT BEWARE

DO NOT GO HERE website shows RAPID COVID TESTING $165 but I was charged $565! Rude front desk staff…read morewhen I told her I had medicaid and wanted to pay out of pocket she rolled her eyes and grabbed my card. She told me doctor could charge what he wants to with me having no insurance. I explained I have insurance but my child who is in foster care only has medicaid. She had no remorse at all and continously told my husband he had to leave the waiting area all while my 10 month old foster child with 105 temp was crying. Just awful experience. I cried leaving this place. NEVER have had such a bad experience here all the times I have come. I can only think it is because the child is on welfare.

Amazing staff. Very friendly. No waiting at all. Thank you Kendra, Tina and Dr Delgadoread more