The person helping me was spot on in the customer service realm, she listened, asked questions and…read moreour rapport was excellent!

To be honest my overall experience with US bank would be described as tumultuous as best…read more With that being said, Sholeh Assil, the branch manager of the Hollywood location deserves a rating of 3000/5, and her fantastic customer service has retained me as a US bank customer for the time being. US bank has very competitive corporate account options. I opted to use their corporate debit account as there is no associated service fee. Shortly after setting up my account, Sholeh called to introduce herself and discuss US banks additional account options. With my great customer service experience, I opted to set up a credit account through US bank. Unfortunately I set up my account through the US bank website, and not through the email that Sholeh sent me. That was a grave mistake and I highly recommend you avoid doing this. Unfortunately, if the account is set up online, the branches have less access to the accounts. There was a discrepancy between the business titles of the debit and credit accounts in the US bank system, despite using the same EIN. After ~3 hours of being on hold and being transferred between different US bank departments, a financial advisor / supervisor was able to see the discrepancy, advised the name change procedure, and hopefully my accounts would be corrected within the next month. (This discrepancy also prevented access to online / account services of my US bank corporate credit account.) Unfortunately during these phone calls, numerous US bank telephone employees advised me to open a personal account the link the two corporate accounts, which is a definite NO and would have resulted in even more errors per the account supervisor. US bank made one phone call that I missed regarding the "name change procedure" requesting official documentation, didn't send any email or mail correspondence, and unfortunately the credit account was closed within less than 30 days from the "name change" or their single telephone correspondence. I was unaware of this, sent Sholeh an email asking if she could follow up on the account status, and she very quickly sent me an email that my credit account was closed without any available information, and advised me to come into her office. Shortly after arriving at her office, she was able to call the credit account and quickly correct the error. Unfortunately when opening up a credit account online, SIGNIFICANT financial information is missing from the account which resulted in these errors. Sholeh was able to use her greater than 20 years of banking experience to identify these errors, and directly upload correct documentation from the California Secretary of State website to correct these errors. Something that has been a bit eye-opening during my experience thus far with US bank, is how many of their employees that are directly customer facing are unfamiliar with financial laws and regulations. My experience with Sholeh, as well as the financial advisor / supervisor has shown me the limited use of the typical US bank employee, if any situation arises that is not directly on the "us bank decision making tree." One process that was a bit unfortunate to see, the only employees who correctly identified themselves as US bank employees when three-way calling a second US bank department were the financial advisor / supervisor, and Sholeh. There is an internal process where the US bank employees verify a code via Teams, and the only time this actually occurred were when Sholeh and the financial advisor / supervisor mentioned, "aren't you going to identify my identity through teams?" TL;DR US bank has some competitive business accounts available, however my overall experience with US bank as a corporation makes me hesitant about establishing additional business with them. If you are interested in taking advantage of these great offers, I would recommend scheduling an appointment with Ms. Sholeh Assil directly, or the Hollywood office that she manages.

Excellent service from the barista, and the coffee is really good. I had an iced lavender honey…read morelatte and when you use any Capitol One card it's 50% off! In this economy I'm taking advantage. The trippy thing is it's a bank with no bankers. Or maybe it's a bank branded coffee shop collab with Verve coffee, which is cool but also kind of a weird vibe tbh. And they have bankers hours so if you want to just hang out like you normally do at every other coffee shop then you'll have to do it before 6pm.

I have been a Capital One card holder/member for almost 3 decades. I have never had a bad…read moreexperience whether I had a question regarding my account, cashing checks, deposits, using their ATM services or any other financial needs that I had/have. Today, around 3:15 pm, I walked into this beautiful institution to make a payment in person. The guy at the teller stand was cordial, prompt, helpful and professional. Since it was a pretty hot day, I decided to get myself a cold Iced Coffee with Oat milk and a snack. Keep in mind, if you are a Capital Card member, your coffee/snacks is half off. That's Great!! It is in the heart of Hollywood that I love and adore so much. The guy who rang me up at Verve Coffee Roasters was also quick, friendly with a nice smile. Outside parking, restrooms, and both the bank, and the coffee shop was nice and clean. What more can one ask for?? Killing 2 birds with one stone! What's in your wallet? At the moment nothing.

Had a great experience coming to this location. I've been to many wells fargo locations and this is…read morealways a pleasant experience. Bank Associates: Always there to help you when you need it and I get in and out quickly when I do have a scheduled appointment. Ambience: Very quiet and chill compared to most locations.

Came in to cash a valid check. The teller initially said we could cash it, then the assistant…read moremanager stepped in and denied it citing '15 years of experience' as his reasoning, not any actual bank policy. He claimed to have called the issuing company but was completely incompetent in handling the situation. The whole interaction felt discriminatory and unprofessional. Taking my business to a credit union permanently. Done with Wells Fargo.

Ernie was amazing! My husband and I were at this location to open a new business account and…read moreeverything went so smoothly. We were seen right at our appointment time and Ernie was professional and personable, answering all of our questions and making us laugh throughout the process. Highly recommend going to see him for all your banking needs. Sam and Tristan Thomas Gruff Studios LLC

Dylan did a great job helping me out today. This can be a busy location based on the date/time you…read morecome. He was professional and attentive. He answered all my questions and gave me clarity. There's a good spacious parking lot here. It's a clean location. Love that it's located next to major shopping centers like Trader Joe's. Thank you guys! Can't wait to come back again.

I was shopping around for a mortgage. I found the most help full loan officer at this location of…read moreBank of America in Hollywood. Elise was very quick to give me the best deal I could get. She also had very good advices for my condo purchase. (Realestate in LA could easily become a shark tank...!) Dealing with Elise made me feel very safe and confident in my purchase.

I counted 9 staff not including securit. 3 were on the desk the line had about 7 people but was…read morewaiting over 45mins in line while the other employees gossiped and laughed in the cubical. 0 stars if possible, Its 11am Friday 29th August. Life is tiresome with this constant service throu LA. Disgusting

The worst. The branch only had 2 employees visible. Nobody greeted me. They had to buzz me in…read more I was refused service in opening up a checking account. They said I needed an appointment and a list of things I needed to bring back. They were not visibly interested in my business.

I have accounts in Bank of America, Wells Chase and Morgan Stanley totaling over 3 million dollars…read more and CNB has by far the worst service I have ever experienced I'm trying to mobile deposit from another of my own accounts I first got $ 50,000 declined and after calling my relationship manager was told that $25,000 was my limit???? for a deposit I did it again with his assurances and again was notified by e mail the day after that it was declined even after I was told he would insure that it got through. The net result was my HOA dues of apx $2,000 was rejected which is both costly and EXTREMELY embarrassing o

I became a member in July after a VERY long situationship with a couple of major banks that charged…read moremonthly fees for having less than 3K in checking, $35 overdrafts (one time I got four on the same day while delivering Postmates and paying 50 cents on parking meters), and inexplicably held on to electronic funds for 3 business days instead of releasing them within 24 hours. Did I mention the constant advertising and spam offers of credit? First Entertainment Credit Union is like a day on the beach during off season. There are people to talk to when you need something, money transfers happen swiftly with no anxious anticipation, their app interface is clean and uncluttered by distractions.

I finally closed my accounts with First Entertainment Credit Union after years of frustration, and…read moreI honestly wish I had done it sooner. For an institution that markets itself as "fee free" and member-focused, I was hit with over $135 in fees in just the last month alone. Every time I reached out for help or clarification, customer service was either dismissive, unhelpful, or completely unwilling to work with me in any meaningful way. What's most disappointing is that I stayed loyal because I believed a credit union would treat members better than a traditional bank. Instead, I dealt with constant issues, poor communication, and zero flexibility when problems came up. There was never any sense that they actually valued long-term customers.

Parking at this Chase is always busy during their business hours…read more.. Monday through Friday from 9 AM til 5 PM or Saturdays until 2 PM Security is very serious. Multiple ATMs typically account member, including Chase Prime members access after hours. And access to ATM, even after hours typically stops by 10PM and is not 24 hours as listed. I'm not sure when that changes for them. I typically don't need to do much in-person banking - just access to the ATM so haven't had much contact with tellers in present day. The layout is very well put together, clean and smooth.

I popped into this Chase bank on a Saturday midday and it was a rough one! The parking lot was…read morepacked so my friend ended up having to drop me off and circle around until I came out, lol. Thankfully for me, most of the occupants of all those cars filling the spaces were inside talking to bank tellers. They had a couple of ATMs in the vestibule though and both were open, woohoo. It was a bit slow functioning, but it got the job done with my cash moneys. I'm not usually with friends when running errands and would normally need parking, so this Chase bank is going to be a no go for me in the future because of its lack of parking and no drive thru ATMs.

This is a long time waiting but I have nothing but amazing things to say about Logix Federal Credit…read moreUnion! I became a member in 2014 not knowing what a credit union was but was always interested by the little robot and the color scheme of the original corporate office. I remember getting all the information that helped persuade to open a membership. They assisted me with a credit card and then a personal loan to help me be debt free from past credit card uses! As of now, I'm close to paying off my debt and feel that Logix FCU gave me the chance to make that a reality! It's also great to say that every logix location I have had the pleasure of going to have all been great service all around! I know I will have a life long relationship with logix as I will also open an UTMA account for my nephew to help save for his future! I know Logix FCU will help the next generation just like they assisted me all these years! Heck! Their great service and chill atmosphere also got me interested in completing my banking and finance degree which now I work for a Credit Union! lol Your biggest fan! -Grigor

I wanted to update a mortgage loan pre- approval, but it…read moretook too long. Although the loan officer (Jonathan Cabrera) was very nice and professional, I was blocked from speaking to the Sr. Underwriter, Annette Aivazian, who clearly did not understand my documents and took way too long. It took 4 days! I would want a different Underwriter to handle this loan.