Due to COVID I was not seeing a Therapist in person, and therefor no able to pay my copays at time of services. I gave my CC# to my Therapist at to the Billing Lady and both agreed to run my card monthly for whatever I owed, and I was ok with that. I have no problem paying my bills. Once Western became Lifestance something happened and this was no longer happening, and I also was switched to getting electronic statements and had no idea that I owed money, and wasn't aware that my card wasn't being ran. I finally found out I owed $300, and agreed to pay $50 a month which the billing office said was ok. I paid for a couple months and then just paid off the balance December 6th. January 21st I get a notice that my account is in collections. Huh? How can a fully paid off account be in collections?? I have the receipts from Western and my Bank to show I paid the balance in full. It seems that there is a lot of communication break down at this place. This doesn't surprise me at all. I worked here a few years ago, and it was horrible. Western is more about making profits that helping people. The Therapist and Psychologists are great, but the old owners Darryl Quick and his wife Sylwia are all just wanting to make money, they don't care about the helping people- anyone who's ever worked there knows this. Anyway, back to my issue... I plan on making a complain with BBB because this is nonsense, I also never got any sort of letter or calls, about this either. I plan of fighting this. read more