Lots of issues here. I will start off by stating that I am pleased with my rates. I have 4 vehicle…read moreinsured and also have homeowners insurance. The staff at the Manhattan office have been much more helpful and friendly than those I've encountered at the Bozeman location. I will say that one male I spoke with at the Bozeman location was professional and friendly though. My first issue occurred when I needed to utilize roadside assistance on a Friday evening when keys were locked in one of my vehicles and that was a fiasco. The office was closed this late in the day so I had to call a number on the back of my card. They could not find I had coverage with State Farm and it took hours of me waiting in a blizzard in Bozeman to get the vehicle unlocked. I also had to pay 50 dollars which was later refunded back to me. Another issue is that we received a mystery refund of around 40 dollars. We then received a bill for this exact same amount. We contacted State Farm and "Employee 1" told us we did owe it but could not explain why we received a refund and they why they now wanted the money back. This went on for months. I texted her and told her to just take it from my payment method on file. She then charged me over 200 dollars for my fiancé's vehicle which he pays from a separate account... I complained and I felt she tried to blame me for the error, saying that's what she thought I wanted done even though I have texts stating otherwise. Finally, she said the 40 dollars wasn't owed. I still don't know how it took so long to figure this out. Lastly, "Employee 2" was extremely rude to me. I called to try to speak with someone competent about the 40 dollar amount and the erroneous charge to my account. She was trying to rush me off the phone and stated one of the vehicles had moved from 6 month payments to monthly (this wasn't even related to the issue I was calling about). I clarified with her on the call which vehicle and told her I hadn't approved that. I later followed up with her and Employee 1 in an email about this and Employee 2 stated she never told me that! I would like to see a bit more accountability on their end. They will say "oh, that person has been doing this for years and is very knowledgeable." Okay, then I expect a higher quality experience as a customer. At one point I asked someone at the Manhattan office if I could speak directly with Daniel regarding the 40 dollar refund/bill issue before it was resolved and they pretty much said no and that they'd have Employee 1 call me since she had been handling my account. This has been frustrating but no issues the last month or so.

I've been working with the Corbin agency for a while now, and they are always so nice and helpful…read more During our meetings, he's so friendly! If you're looking for life, auto, or home insurance, I recommend calling or visiting this office.

In this industry, it is so hard to find reliable agents who truly care to protect you and your…read morefamily. Jenn will be there to suffice every need whilst providing top of the industry customer support.

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Bozeman, MT area since 2022, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

Cassie was so patient and helpful in switching health insurance providers. She managed to save me…read moreabout $150 per month.

From the owner: Auto, home, health, life, commercial, workers compensationread more

Shopping for insurance -- especially with multiple vehicles, a home, a business, weird add-ons to…read moremy policies -- can be very difficult. The team at Bethany Lentz's office made me feel right at home and quickly took down my information and, to my surprise, gave me quotes right away on the phone and also made coverage recommendations I had never thought of before to help me save money. Samantha was AWESOME and super personable as we worked together to build a package of coverage that saves me money! She actually called me *just before they opened* to make sure I got good service. Honestly, who does this anymore? The 1-star reviewer here didn't get the assignment. "Horrible communication"? What? Did you actually speak to someone to resolve things when you first learned something might not be right? Like, it's your local insurance agent, not the IRS. It's crazy easy to call and get superior help anytime -- which is my personal and honest experience here. I can't wait to start my coverage with State Farm and can't thank Bethany and Samantha enough for their can-do attitudes, fantastic communication, and diligent work styles to help my family and I try to get the best insurance bang for our bucks. "Highly recommend, 10/10, would call again and have all my friends go here."

I am a small business owner, and I have been without insurance for a while just because I was…read morehonestly too scared to even know where to try. I called State Farm and I got an immediate pick up from Bethany Lentz. She really took time and interest in my business and their needs. I got to answer all my silly questions and Behtany had all the answers! Within the day she sent a full breakdown of my coverage and emailed back and forth with me pointing out all the things we talked about on the phone was in the breakdown. I really appreciate that she took so much time with me and also made me feel so at ease and heard. I cannot thank Bethany enough for her quick and speedy service, which left me truly impressed and satisfied!

Terri Gillespie, an agent in this office, is exceptionally helpful and nice. Was able to increase…read moremy coverage and reduce my premium! And she did it really quickly and at a time when we were uncovered and needed it fast. COuldn't recommend her more!

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Bozeman, MT area since 2015, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

Twice in the past month I needed both cars needed battery service. The first, the battery died…read morewhile shopping. AAA Mountain West was sent by AAA and it took less than 35 minutes from the time I placed the call to when it was jump started and we drove away. The second time was the other car's battery died at home. A call to AAA to the time the battery was replaced took about 45 minutes. Great service