I recommend this location 10000%. The service here has been a huge turn around from what I…read moreexperienced at the other location that is 1 mile from my house. I am driving 35 mins to just go to this one over throne that is 1 mile from my house because how great the service is here. This location has been very helpful. Juwan is very attentive and I appreciate the care, professionalism you take in the service

Been in twice. First time no one talked to me. I looked around and left as I wasn't ready to test…read moredrive This time there was no one to take me for a test drive. Pretty disappointed as I hear Sewell is supposed to have great customer service. Tried to make an appt for tomorrow and front desk staff wasn't able to.

I'd like to thank service manager John and his team for exceptional service give the large volume…read moreof vehicles coming in and out. The customer service was top notch, uber requested was fast, and overall a very good experience. Recommend this location for service.

Update 17Jul2026: The sales manager, MyLinh Salazar,…read morecontacted me saying that I was a valued customer and had indeed purchased multiple vehicles at this location. Lexus would take care of my windshield replacement. Maybe they do care about their customers? MyLinh promised me that she would let the service department know and I just needed to schedule service with them. Everything would be on my file. Welp, I texted the customer service line to schedule an appointment; the same line I use to schedule vehicle services. Ana couldn't figure out how to schedule and kept deferring. She first told me that they would arrange for a manager to call me; which they did, and I explained the situation. Ana finally said she can schedule my appointment and to find a date/time that works. Once I provided that information, there way a 2-day delay. She told me she needed to talk to her colleague and they'll get back to me as soon as possible. That was June 2nd.. no response via that text line to this date. Skip forward a week or two, I decided to call the service department directly. I explained the situation, gave them MyLinh Salazar's name and that I would like to schedule a complimentary windshield replacement. Easy peasy.. I got in the books and was scheduled for June 10th at 8am. I came in to drop my vehicle off and they set me up with a loaner fairly quickly, with the understanding that they would call me in a few hours when my vehicle was done. I asked them this question specifically and this was the exact response. 4pm rolls around and I'm curious why they haven't called or provided any updates. I never received a text from the service team, which is abnormal, so I called the service line directly. My service provider called me back and told me they were still waiting for the parts. Why did they schedule a windshield replacement appointment and never order a windshield! Wtf?! So I wasted 2 days of them just keeping my car cause they didn't have the parts to do the job. Austin finally confirmed they didn't get everything in until Friday morning, June 12th. My vehicle was not ready until very late Friday, around 5:30-6pm. I opted to pick up my vehicle Saturday, June 13th, 3 full days later. I'm not sure what's going on with this dealership or their service department. It was a really bad experience, on top of a really bad sales experience (see below) the last 2 vehicles. 18May2026: One of the shadiest businesses I've ever worked with. I've purchased 3 vehicles here over the years and each time, the experience gets worse. My first vehicle was about 10 years ago when Sterling McCall Lexus actually cared about giving stellar customer service, but I've seen this mentality decrease over the years.. maybe due to demand but it's completely unacceptable. I bought my 2nd vehicle during covid and had to wait for it to arrive from Japan. The negotiations felt like a "bait and switch" experience, where they say one thing and come out with completely something different on paper. Luckily we read behind the lines and called them out on it before the documents were complete. This last time was a year ago, and it was with Finance. Again, a sought after vehicle. I had a deposit down and thought it was weird they took my deposit and didn't call me with the vehicle of my choice, over a year later. This dealership wouldn't give you your position # on the waitlist. When I absolutely needed a vehicle due to an unexpected accident, they magically came up with something in production that would arrive within a month. I purchased a windshield replacement option and they told me I could be covered for tires and windshield. I have documentation that the small print about the windshield replacement having a restriction of under 6" was never disclosed. That is, until I called and had to use it. No information about taking a photo with a ruler, or size restriction; the whole package was a scam. Anything less than 6" is not a windshield replacement, just a small chip repair through Caltex. Shady business all around, from sales to finance.

I honestly cannot recommend this place enough. their customer service is 15/10. the They have…read morestayed open late so that I could come in once, they've saved me money with their recommendations, and Marcelle who works there will treat you kindly and like family. Would def recommend. Everyone I've dealt with there is the same way.

I was ver impressed by the quality of their work and by the great customer service. Anna was the…read moreservice advisor and she was very knowledgeable and professional. Overall a great experience.

Worst job ever! We had two cars damaged by the April 2023…read moreHailstorm. We had to bring in each car over 7 times each because they couldn't get the job done right. They broke an interior panel and replaced it. In January, I tried using my rear defogger and thought it was not working. I went to Hyundai for service work and found out Classic never reconnected the defroster. They also found the panel that Classic replaced was broken on the inside. Took over two months for them to finally reimburse me and order a new panel. I had to call a lawyer for guidance and call corporate for them to finally take action. They also damaged my head liner and had to replace it. I called corporate and the regional manager was to contact me, which he never did. On the second car, they also damaged the head liner and had to replace it. They also couldn't install the sunroof trim correctly after several tries and ended up having to outsource it. They kept installing new ones with major creases. They also installed an exterior trim incorrectly and it flew off while we were driving. They had to reimburse us for that also because we had Mazda take care it since we didn't trust them to do it right anymore. I would recommend using a totally different shop and wouldn't trust them with a box of Legos. Do not use if you care about your car!

Good service. Knowledgeable and quick. Have been using 30…read moreyears. Not inexpensive but worth it.

My experience with Mercedes-Benz of Greenway was one of the worst I've had at a dealership. While…read moreI'm very happy with the vehicle itself, the customer service and communication during the buying process were extremely disappointing. The biggest issue was how difficult it was to reach anyone. Calls rarely got answered, and even when I asked to speak with someone at the dealership, I was often sent to voicemail again. Getting updates or basic information was unnecessarily frustrating and made the whole process feel disorganized. The purchase took much longer than it should have, and the poor communication only made it worse. If it weren't for the vehicle being priced so well through the nationwide program, I would have taken my business elsewhere. There is definitely room for improvement in responsiveness and overall customer service.

CHEATED.... DECEIVED…read more.. I took my European classic car to Sphere Motorsports for repairs. After a thorough inspection by the mechanic and the owner I was told that the car could be fixed and I was given an estimate which run into thousands of dollars. After three weeks in the shop I was called and told that the job described in the estimate was done but that the mechanical problem had not been solved. They said that if they changed certain part at an additional cost plus labor it might work, but if not, they would need to change another part also at considerable expense plus labor. By that time I realized that they did not know how to fix my car. They just kept on trying different things. I felt greatly disappointed with their expertise and service. I also felt that I had been taken advantage of and that I had been grossly overcharged for the job. I proceeded to remove the car from their premises because I didn't trust them. The car cannot be driven. BEWARE. In my opinion, this company is after your money.

I paid for a Pre Purchase Inspection, $50 over what Lambo houston charged me…read more They either did the most poorly done PPI EVER in exotic car history or they didn't do one at all which is what I expect & what Lambo Houston's PPI CONFIRMED!!

I've used Anson for maintenance, BFF, and for sim work…read more They are convenient to Sugar Land and always professional

Came here to take a drone test and the internet went down mid test. Major inconvenience. The staff…read moremembers are awesome though.

Used Aztec this week for a 45 foot boom lift they delivered on time and picked up on very satisfied…read more Scott

Been calling them and leaving email and calls . No one seems to be working or caring about it. So…read morehard to even get a live person .