I've been to this location 3 times now for a sprained/torn rotator cuff…read more Rosie is a wonderful human being who seems to know what she's doing. At first I was concerned that she was trying to milk me for my money (....I'm a jerk, I know) but when I expressed my concern about only being covered for a certain number of sessions, she was more than willing to give me extra exercises so I could come in on my own less frequently. My only complaint is how expensive it is but I don't exactly have anywhere to compare it to so maybe all physio is $75...

I saw Dr Paul Winston, Physiatrist, at Shelbourne Physiotherapy for a consultation about my nervous…read moresystem. I was interviewed by a medical student who discussed my history with Dr Winston. Dr Winston proceeded to inject my trigeminal nerve with a freezing agent without discussing it with me other than a cursory few comments. He had the syringe ready before he even saw me based on his student's interpretation of my history. This was not informed consent, which I didn't have. In 1980, the Supreme Court of Canada ruled, in the landmark case of Reibl v. Hughes, that patients should be told what the doctor intends to do, as well as what the significant material risks are, and anything else that a reasonable person in that patient's condition would want to be told. I suffered extreme pain and permanent damage to my nerve and temporal mandibular joint. Beware of Dr Winston and Shelbourne Physiotherapy for their association with a doctor who doesn't believe in informed consent. This was the worst medical trauma I've ever experienced.

Thrilled with the results and can't beat the cost! I have the facial dexterity of Jim Cary, so I…read moreneed a lot of units along some tricky muscles. Dr. Elnagmy at Victoria Botox did an excellent job of consulting me on options and the results were long lasting. Price makes it worth it to travel from WA State!

The price cannot be beat but the experience leaves something to be desired. I appreciated that the…read moredoctor was on the less is more approach but it felt pretty transactional and I was in/out in a matter of minutes.

It's never too late to start a fitness program! Christine's program is tailor-made for seniors --…read moreshe will come to your home at your convenience and at no extra fee... her program works on the things that seniors need most-- stamina, mobility, balance, breathing and strength. Each exercise is purposeful and is geared to everyday life. I can't recommend Christine enough!

Physiotherapist Rachel Rubin-Sarganis has on two occasions surprised me by asking me to allow a…read moretrainee into my private sessions, with no advance notice. They were both standing in front of the door of the treatment room, and to say "no" would be very awkward. I was not informed this was a training facility, and not asked in advance if I would consent to his presence in my treatment. The first time (May 2nd/2025) I allowed it, but the second time (May 15th/2025), I said no. I was put in a physical position to have to say it to both of them in the moment. I allowed it the first time because I desperately needed pain relief, was surprised, and was afraid refusing the trainee would negatively impact my session. My pain escalated just from the stress of the interaction. On the second occasion (May 15th) When Ms. RS and I got in the room, I said that I would have liked to have been informed and asked in advance. I have been in trainee sessions with other practitioners, but was always part of an informed consent process. I also reminded her that I am in regular physiotherapy as a survivor of a vicious assault. This has left me permanently disabled, and in severe chronic pain. I expect her to be trauma informed sufficiently to understand not to spring surprises on clients. And to understand the effect this might have on a survivor. I have a spinal crush injury, nearly died from this experience, and my life has been severely impacted in every aspect. I even need a task trained service animal. First, she sat across from me and apologized. I started to accept her apology, then she interrupted me to falsely claim that in the first instance, she had taken me aside in advance to ask for consent. I told her that I was about to accept her apology. But now that she had rescinded it to lie and gaslight me, I didn't want the session. She kept touching me, and I told her to stop. I was shaking, and told her so. I stood up, and said I was leaving. She could have easily just let me get past. Instead, she stood up, planted herself in front of me, and kept backing up to block me from getting to the door. She again put her hands up, trying to touch my arms and shoulder. I had to tell her, "Stop blocking me," before she'd move. She again lied, saying she wasn't blocking me, while she was in the act of doing so. We had been on the long end of the room, and she backed up to block me four steps to the door on the other end. Her trainee was right on the other side of the door, and likely heard our interaction. I was further humiliated and hurt. I requested and received a refund. I was still shaking. To have what seemed like a gentle and caring healthcare practitioner turn into an abuser, was shocking. It was humiliating and very distressing. I then cancelled future appointments with her and with the counsellor with whom I had an appointment. Ironically, my counselling was to be about being violated by authority figures. I cannot trust this clinic for their services. I had difficulty driving home, and nearly got into an accident. It is now 2 1/2 hours later, and I'm still shaking and unable to eat. I need regular physical therapy, but it will be a while before I feel safe to book as session anywhere. I'll have to start my research over, then repeat the painful, stressful and expensive initial assessment elsewhere. I have filed a complaint with Ms. Rubin-Sarganis' professional association. She doesn't even have the regular courtesy most people exhibit when asking if they can bring an extra person for dinner, let alone to a private healthcare session.

I've seen a lot of physiotherapists and Lauren has been by far the best. She has helped me recover…read moreincredibly well from my elbow tendinitis in the last few months. The office staff has also been friendly and helpful.

Lots of great treatments. Professional and this clinic has lots to offer…read more Luke is a great Physio

All I can say is, I was there for less than 30 minutes and Dr. Gustavson took care of a nasty…read morelingering pain in my middle back,...for good. Unbelievable. My father that owns Shimmer Jewelry, highly recommended him and the practice. I couldn't be more thrilled this pain is finally gone! Amazing staff, beautiful office, and Charlie was very cool to!! Thank you!!!

Last time you was there Kayla answered all my questions and really helped me with my shoulder…read morerotator cuff issues was amazing Everything there is great also Josh helped me before

I have seen multiple practitioners at The Athlete Centre and had a great experience with all of…read morethem. I always leave feeling better but more importantly well informed about what's going on with my body and empowered on how to take control to make myself feel better.

Long over due!! After 8 years of suffering from chronic SI joint pain, and with no lasting relief…read morefrom multiple specialists, including a NZ back specialist/surgeon, I found Dr. Sean Star initially for my son's treatment due to a skating knee injury. Dr Star's personalised and genuine care and expertise provided me with the long-term relief I had been long searching for. Dr. Star asked how the injury was caused, what treatment was recommended and then provided context about the injury, the time lapsed causing scaring and treatment plan. I thought he was rather optimistic. Not only did Dr. Star treat the pain effectively within the timeframe recommended, but also helped me to understand how to maintain lasting wellness. I can't recommend Dr. Star and Active Health & Wellness Clinic enough for anyone struggling with similar issues.

This clinic was recommended to me, and I have to say I have had nothing but positive and beneficial…read moreexperiences here. The staff are friendly and welcoming, and the practitioners are knowledgeable, professional and for me personally, very helpful with improving quality of life. Would not hesitate in recommending this clinic to anyone seeking Chiropractic, Registered Massage Therapy, or Acupuncture care.

Convenient location. Good hours. Professional and personable staff. I was able to visit pretty…read morequickly and got what I needed with no trouble. Staff were also kind to my kiddo, who had to tag along. Recommend them for anyone seeking a hearing test or hear aid services.