There is alot of care for those who need their assistance and helps many with all the needs.read more

This place is a nightmare. I had gone there to guest dose for 2 years and received my take home…read moredoses exactly how I get them at home. So I planned to go there again this year. When I got there, they CLAIMED they never got my paperwork, made me wait forever and finally I called my home clinic myself and had them resend it. They took my medicare card for 2 weeks of meds. BUT, when I got to the dosing window, they REFUSED TO GIVE ME TAKE HOMES! I explained that I had driven TWO HOURS TO GET THERE, ONE WAY! I explained I am on vacation and couldn't possibly do that! They didn't care ONE BIT! Then, they flat out called me a liar! Told me I was lying about getting take homes from them on previous trips! Here I am 1500 miles from home, and have NO MEDICINE! I was SO upset, scared and ANGRY! The manager, the receptionist, the woman that sits in the office next to the manager and the old crotchety nurse were all HATEFUL AND HORRIBLE to me. They absolutely refused to help me, gave me zero alternatives, called me a liar and just insulted my intelligence and questioned my integrity. I will be writing letters to the state regulators on methadone clinics, the states attorney, the main office for this company, the city of Manchester dept of licensing and anyone else I can think of. Those woman have NO BUSINESS being i jobs that require compassion and caring and actually liking people. Their job is to help people RECOVER! NOT to call them liars, insult them, make them feel like their worthless and like no one cares. I wouldn't go back there if I lived across the street and every one of those nasty women should be FIRED! I am a business owner, Iam educated and I'm not some drug addict looking for a hit. This is FAR from over on my part. Do yourself a favor, transfer to the brand new New Seasons Treatment!! They are awesome, caring and quick! They took me in no questions asked and went out of their way to be caring and nice!! Put Manchester out of business!!!

i had to go to rehab for a broken fibula. I went to Mount Carmel in Manchester. If I ever have to…read morego to rehab again I will definitely go to Mount Carmel. The nursing and therapist staff are the greatest. They all took time to explain everything to me and answered any questions that I had. if you ever need to go to rehab you will not be dissatisfied with Mount Carmel. Thank you to all that I met there, your the greatest. Terry Forand

I had a great experience at CMC. Nurses friendly and caring, doctors the same. Will not hesitate to…read moreschedule another procedure there if needed.

Again my husband was in this hospital and it is understood that there are a lot of changes going on…read moreso people should be patient. Anyway, all of the staff from admissions to discharge were fantastic. There are some needed changes such as communication but overall, very pleased. If you had a bad experience write a letter, please don't cut the hospital down for something that you feel was done to you. You are one in a million people they see and care for.

My significant other went to hanover hills rehab in Manchester NH, he was there for about 3 weeks…read more The medical issue that put him there did clear up, BUT when he came home there was a HUGE hole in his other foot and up his leg. I was told he had a couple blisters which caused this problem. He was unable to walk, I was told he was mobile and could go home. When the hospice nurse came to the house, and my first time seeing his foot I cried, even the nurse had NEVER seen anything like his foot and leg, we also found fingernail imprints behind his thigh, this was not from him. I don't know what ABUSE went on in this rehab, but, I certainly am going to try to find out. Please do NOT take anyone you love or care about to this HORRIBLE PLACE. Susan O.

My grandmother has been here for years. She raves about how sweet everyone is. She enjoys the fish…read morepond and the fish tanks. Everyone knows her by name. I know this can't be an easy job, but thanks for making my grandma so happy in her last years

I would not recommend seeking services here or accepting an employment offer from this company…read more There are so many issues stemming from the owner, upper management, and the business practices. I wish I could go into detail fully. I also want to include I truly do not believe the poor quality of care some clients experience has anything to do with the therapists. I am certain that it has everything to do with management, training provided, and the work environment. If you went here for help and had a bad experience please do not let that stop you from seeking services in the future elsewhere. This company does not represent the values of the many many therapists across the state who care (not CARE).

My therapist was supportive, professional, and provided quality care. My concerns are not with my…read moretherapist, but with the administrative and leadership side of the practice. I experienced multiple billing and scheduling issues that ultimately interfered with my access to care. In one instance, I received notice of a reprocessed invoice on a Thursday evening and my appointment scheduled for the following Monday was cancelled the next day, leaving less than one business day to address the balance before the weekend. In another instance, I attended a scheduled therapy appointment, an invoice was generated after midnight, and my future appointments were cancelled the following morning due to non-payment. What was most disappointing was the response when I attempted to discuss these concerns. Rather than acknowledging the timing issues or the impact on continuity of care, the responses focused primarily on policy enforcement. I was surprised to later learn that the individual responding was the CEO and founder of the practice. I understand the importance of billing policies and have consistently paid for services, including carrying a high-deductible insurance plan where I am responsible for the full cost of care until my deductible is met. My concern was never about paying for treatment. It was about receiving reasonable notice, accurate billing, and having a fair opportunity to resolve issues before appointments were cancelled. I also experienced billing discrepancies that required me to proactively request credits after my insurance Explanation of Benefits (EOB) had already been finalized. These adjustments were not identified or communicated by the practice, and I was required to reconcile the charges myself and request the appropriate credits. This contributed to my concerns regarding the accuracy and oversight of the billing process. I hope the practice reviews its billing communication, reconciliation procedures, and cancellation practices so future patients do not experience similar disruptions to their mental health care.

I preface this by saying there are some great people working here. But they are far outweighed by…read morethe bad and by what appears to be awful management and carelessness when it comes to attending to resident needs. My relative has recently passed away during an extended stay at this facility, and I am glad that he no longer has to endure staying here. Many of the nurses are lackadaisical in their duties, and frequently do not pass information to the next nurses coming on for their shifts meaning that residents such as my relative frequently received the WRONG medication or missed doses of medications he needed. When these concerns were pointed out, nurses would lie, pass blame to other people for making decisions during meetings which they could not recall the details of, or flat out lie. Then, when my family members left for the evening, or when I visited without my parents and they weren't clear of my familial relation, they would talk about my parents behind their backs, IN FRONT OF ME, complaining about them and blaming THEM for the wrong decisions and moved the staff themselves made. Once they knew who I was, I got the same fake treatment my parents did. This culminated in experiences that put my relative through physical trauma and made his last days incredibly disrespectful and distressing. For days, they were left to sit in their own filth and in pain, as the staff would frequently forget to change his dressings or even try to lift him to where he needed to be in his room. And on the occasions where they tried and failed to move him, they blamed HIM, the patient. As if that weren't bad enough, nurses administered UNNECESSARY, extra doses of medication HE DID NOT ASK FOR, that were not approved by the family (who had medical power of attorney) which left him in a delirious state up to the end. Even the simple requests, such as asking for new sheets, tissues, or water cups were met by sarcastic remarks, condescending attitudes, and general standoffishness by a (mostly) unprofessional staff who seemed genuinely annoyed they were being asked to do the bare minimum to keep a resident comfortable. Again, there are a few good people working here and I am forever grateful for them and what they did to help. But nothing sums up our experience more than watching these few good people turn and RIP INTO THE STAFF for the condition of the patient because the people working under them are lazy, uncaring, indifferent, or all three combined. If you care AT ALL about the well-being of your loved ones, DO NOT send them to Hackett Hill.

My husband went to Hackett hill after breaking his hip. He had surgery and had a rod placed in his…read moreleg with 2 screws. He got there and was scared of falling. Thanks to the great therapy and nursing care he left 1 month later able to do for himself and walk with a walker. You are a great bunch of people and deserve to be praised for all you do. I would recommend this facility to anyone who needs therapy. The staff is amazing and always have a smile and always jokes with them. Occupational therapy was so much fun. Richard baked cookies with a group of people and he told the therapist that he didn't need to bake cookies because he'll just buy them. LOL !! The nursing staff was so pleasant to him and myself. You girls deserve to be praised for all you do. Thank you all again. Richard and Loreen Hilliard