My refrigerator started making sounds again after a service call a few weeks ago. I called this…read moremorning and they came back today! Amazing. The call was covered it in their warranty. I am so impressed and grateful. Truly impressed with this company and their staff. SERHII put hours in and explained next step. Ethical, hardworking and very smart.

Prompt and knowledgeable service, my somewhat new Samsung refrigerator stopped making ice…read more This is a known issue with this model and my service guy - Volodymir- was kind and courteous and communicated well because he had to order a part and it took a week for it to come in. Great service, and tidy

Matt came and fixed my dryer this week. He was very pleasant and efficient. He knew instantly…read morewhat the problem was and fixed it with no muss, no fuss! I was up and running in less than half an hour. I have used this company a number of times and I have never been disappointed.

I will never ever use this company again. My refrigerator died and unfortunately it was out of…read morewarranty. I contacted Frigidaire to get an idea of how much it would cost to fix, and they quoted me a $350 flat rate regardless of the issue. Considering my refrigerator cost $900 new, that felt like a lot. I decided to contact Columbine as they seemed to have a good reputation. They couldn't give me a quote over the phone without checking on the fridge (which mades sense to an extent, but I tried to get a range at least - which they would not give me), but would send a tech out. Just to look at things there was a $135 diagnostic fee, that (assuming I ultimately use them) would go toward whatever repair was need. This seemed potentially like a better deal so I scheduled a time for a tech to come out. Well the tech just left, after quoting me close to $900 to repair the refrigerator! $900 is literally the cost of the refrigerator new! He even told me that if there were other issues the cost could go up to $2000! I can't express how frustrated I am at this situation, and how absurdly expensive Columbine is. Had the person on the phone at least given me a range of potential costs I would never have gone with them. Now it's off to Frigidaire. In the end I will be spending close to $500 to fix a refrigerator that only cost $900.

Great one man operation, he knows his stuff. Fair pricing and knowledgeable. As long as you don't…read moremind waiting two weeks for a service call

We called RA to fix our freezer and he gave up a good evaluation, checked it iver and provided…read moreoptions. We decided to have it repaired and the price was very reasonable.

I found the staff here to be professional and understanding. I found the folks at the lawn mower…read morerepair place in boulder to be almost rude, in fact, when they sold me the wrong replacement part, I paid cash for it, they didn't want to refund but give me a in store credit for which I had no use. After complaining I was a 20 year customer they finally gave me $25.00 back. I always thought to just deal with them, they're close, local support etc. but their time line is after 3 weeks they've finally taken apart my mower but the parts are all in a box with no explanation or close to when I might get it back. After years of dealing with them I found I would have to pester them. They're always expensive. Total power at 2 weeks is worth the drive. I found them reasonable & competitive in prices for parts and labor.

I wish I could give fewer than one star. The customer service is beyond terrible. They NEVER call…read moreto say anything is ready, they don't order parts in a timely manner, until you call after weeks to remind them to order the parts. They actually lost parts from our snowblower. It took numerous phone calls just to get them to order the parts. We brought our snowblower in for repairs in mid February. When I went to pick it up on May 28th, it still wasn't done. For the delays, damaging our equipment, and horrendous customer service, we didn't even get an "I'm sorry." If you have the nerve to complain, the sales person (Danny in this case) will ignore you and simply walk away. This company is the WORST!!! AVOID THEM! AVOID THEM! AVOID THEM!

They were prompt, knowledgeable and fit our dryer fixed within an hour. Wandered our call on a…read moreSaturday and were at my house at 9am on Monday morning.

By Choice Appliance got back to me the same day I put in my project. It was Sunday so I followed up…read moreMonday. I was able to take my Kitchenaid mixer in that afternoon and pick it up the next day. Couldn't have gone smoother. Thanks By Choice!

I made my reservation over the phone and a secretary charged $55 to hold the reservation. This cost…read moreis applied to any repairs made once the technician arrived. She would only give me a 3 hour window, but the technician called 30 min ahead and arrived on time after the call. The service vehicle and technician's card were actually for "Eco-Appliance Repair.com" which redirects to the website http://www.ecoappliancerepair.net It turned out the problem was that the unit was installed incorrectly. As there was no actual repair needed, he fixed the install and didn't charge beyond the reservation/arrival fee. He was organized, communicated clearly and acted in a professional manner. I give this business 4/5 stars because I think they could do better than a 3 hour window in a town as small as Lafayette and because there was no serious issue to put him to the test. I will probably call them again if I have another problem.

DON'T use these guys, as they subcontract the work and you have no way of knowing which company…read morewill actually show up to make the repair. The $59.99 "diagnostic" fee is supposed to be applied to the repair cost, but as the guy who just left my house describes it, it's a dispatch fee and the services are marked up by that amount to ensure that everyone in the chain gets paid. Although I'm happy with the work the repairman (who came up from the south Metro area) did, I'm angry that I was misled into paying $59.99 more for it to a middleman posing as a repair company. -_- Not cool. I was lied to, on the phone and on the paperwork.

Alan was very quick to communicate with and was prompt with responses, he was even able to come…read moreover before my scheduled appointment as a spot opened up. He came over and fixed my dryer very quickly and efficiently, and his price was very fair compared to other places I got a quote from. Highly recommend using Alan!

Alan was excellent. Replaced the idler pulley, rollers, and belt on my dryer. Fair pricing will…read moredefinitely use again. Prompt and professional

Had an urgent need for someone to remove a built-in oven, and Brian was able to come over the next…read moremorning and do the work to remove it safely. He did a great job and charged the minimum visit fee for the work. It was great meeting him, and I'll probably call him if I need any more appliance work done.

Brian can handle anything and gets it done quickly. When my water heater needed to be replaced not…read moreonly did Brian replace it, but he noticed that the vent fan was bent and had probably been that way for all 14 years that the condo had been here. He took it on himself to call the company to have a new vent sent out free of charge. It took an hour of his time. After I moved in the water heater GFCI triggered and turned the water heater off. He came on a Friday afternoon straight from the hospital, where he had been with his mother. This guy is the real deal. I feel like I have someone who has my back. And he's quite affordable. He's done everything from ceiling fans to water heaters to changing electrical outlets to annual maintenance. I don't think there's anything he can't do. I trust him.

We had a good experience with Refrigeration Experts. Our oven stopped working, and Ivan was the…read moretechnician who came out to help. He quickly diagnosed the issue, got it up and running again, and even provided the part number we needed to replace the knobs that we needed. Helpful, professional, and knowledgeable!

Why do appliances always seem to break down over the weekend? It was Sunday when the refrigerator…read morestopped cooling. I am so happy to find Ivan. It's hard to find someone to trust. He was quick to respond. Came out the same day to diagnose the issue. Very knowledgeable and spent whatever time it took to explain the problem, the history of the brand and the steps to cure the problem. The part was ordered and he was quick to schedule the install. His price is very very fair and it was a weekend call! I am thrilled with this company and highly recommend them. They have earned my trust and I will be using them in the future. Thank you Ivan!

I was happy to get someone to come up within a day. It was easy to make an appointment online and…read morehe was right on time. The problem with my fridge magically went away right before the technician arrived but he checked everything and thinks it may be an issue that may occur again. So will wait and see.

My dryer was making a horrible sound so I called their phone number this morning. They had Alex S…read moreout in 3 hours and it took him about 40 minutes to fix my dryer. It cost me $285 which is expensive in my opinion but I can't complain because I did not want to deal with the noise. Overall I would use them again as they were professional.