I got really excited when my sister told me this place charged something like $2.75/garment. I immediately switched over. There have always been minor issues, but I overlooked them because the owner, Cory, was always so sweet and told me I reminded him of his daughter whom he doesn't speak to anymore. (He divulged this on my first visit without any prompting so I assumed he was lonely and missing her, and I didn't mind being his reminder of a better time.) At this point though, I have no choice but to review his place... negatively.
First visit - I let him know one of my shirts had a coffee stain and he said he'd get it out. I also left a dress there to be hemmed- it had an uneven, kind of raw hem and the different linings came in varying lengths for a more whimsical feel (this is how it was made). When I went to pick my items up, he hadn't tried to remove the stain at all and I had to leave it for him to do over. He also said his seamstress didn't feel comfortable hemming the dress because it was too difficult... It was chiffon with one easy machine stitch all around.
Second visit - I came to pick up my shirt with the coffee stain and I guess he must have gone to town on it, because it had started pilling and the fabric was wearing thin. The stain was out, though.
All my other visits were fine since they were basic dry cleaning- no stains.
However, my last visit was at the end of June/beginning of July 2016. I dropped off twelve pieces consisting of all my favorite summer garments which included vintage pieces I'd gotten in Europe, super unique and high end pieces, etc. They were being dry cleaned because I loved them and didn't want to run the risk of ruining them by washing them myself, even though some pieces were machine and hand washable. They also happened to be the pieces that actually fit- I'd gained quite a few pounds and it took me a while to try on and narrow my collection of clothing to these twelve mix-and-matchable pieces. I was out of town for a while, so by the time I came back it had been a month. I walked up to a black hole where the cleaners had been, and there were men inside the black hole sifting through rubble and standing next to one laundry bin on wheels that had its canvas all tattered and blowing in the wind. THE WHOLE PLACE HAD CAUGHT FIRE AND EXPLODED!!! I've submitted my insurance form with the list of garments and their values, but have had such a negative experience with the owner who is immediately defensive the second I mention I'm one of his clients who lost my garments in the fire. He instantly gets rowdy and tells me he has nothing to do with any of it because he's submitted all the forms and the insurance is just cutting checks now and I should get it any day. I've yet to get a call from his insurance company or even a follow up call from him. I finally called his insurance company today and was able to get a claim number to get some more information because he has stopped answering calls. (I only called him once when it first happened and one more time to follow up about a month later, but he didn't call me back. Then I started calling him daily without a response. It would be great if he had just apologized for the event (I know it's not his fault, but he is the owner and should feel badly instead of defensive), and given his clients the insurance company's contact and claim number so we could follow up with them and not have to bother him, rather than getting aggressive and then going MIA. I just want to make sure I will be compensated EVENTUALLY. Especially since my pieces totaled over $4,000 in value, most were irreplaceable, and had sentimental value more than anything.
OH, when there was still a physical location, he also ruined my sister's $200 shirt, insisted it had been dropped off that way, then refused to compensate her for it. She told him his manner of dealing was awful and she would have felt better if he had even just apologized and said he would see if he could fix it. All we want to know is that you actually care enough to treat our pieces with care.
If he does open again I will never be going back. read more
