I'm giving this place two stars. The hotel was great. Cleanliness was fine. The customer service…read morewas not it. They're very racist, and you can tell they treat their Hispanics different than other people. It's your job to make everyone feel welcomed and comfortable and it's hard to feel comfortable when you're getting weird looks and being talked to differently.

I Stayed From May 28-30 2021 Very Nice Staff, Friendly ,Clean Hotel Qty Coffee and Teas In Room…read moreEasy Check In and Out

Nice clean rooms, friendly staff, quiet area. While this is a smaller town hotel, it still has good…read morefeatures. Good breakfast, HBO, and when housekeeping comes in they lay out my personal blanket on the bed too.

Dated rooms very cheap quality. towels are old and dingy . Not customer based . it would be better…read moreto stay in Pecos or Odessa for a higher quality room with amenities

Yep, had to stay in the luxurious hotels of Kermit, TX during my trip back home. Let me start off…read moreby saying that the owner is very nice. I think he and his wife co-own/operate the Budge Inn and the Kermit Inn. The Kermit Inn is newer but the room is $77 a night for a king-sized bed. Drive an extra 3 minutes up the road and stay here. The rooms are a little older, but they are $45 for a king bed, a mini fridge, microwave, tv, and table. What else do you need? If ever in the area, I'd stay here again.

This place is disgusting. We needed a last min room because my husband saved a room in Odessa but a…read moreday short. He said he read the reviews and it said it was clean and blah blah blah. BULLSHIT! This room looks like its never been dusted ... ever! It smells of smoke. Theres holes all over the ceiling and a huge crack/hole behind the toilet, looks like rot. The sink leaks water all over the floor. The ac smells awful my kids asked me to turn it off. The sheets look disgusting, ever heard of bleech? Dont believe the door seals shut. Parking is crazy. Just awful place to pay $75, not worth 30$ its like a no tell motel. Ewwww!

We stayed at Best Western Plus Swiss Chalet while going to the several national parks. We had five…read morepeople in our group and lucked out getting the suite. After being cramped up in a car for three days, it was so nice to have a little room to spread out. The beds were comfortable, the room was clean, had lots of good storage, and had all the in room amenities we needed. The shower had good water pressure. There was also laundry out in the lobby that didn't require payment and everyone was using it courteously. The pool was indoors in a gazebo with sliding glass doors. The hot tub was broken, which we were pretty bummed about because we had sore backs from all the driving. The kids didn't care that it was broken though. The breakfast in the morning was a really good spread! There were options for every type of breakfast goer. You do have to show your buffet ticket in order to eat and you're not allowed to take food back to your room though, so we had to get everyone out all at once to eat. It was a nice stay overall, definitely recommend the plus over the basic Best Western.

The Best Western Plus Swiss Chalet Hotel & Suites in Pecos, TX has to be the best in town!…read more I decided it was time for a girl's trip that comprised of me, my mom, and my two young daughters. My mom enjoyed museum hopping and site seeing with us. She also got a really good night's rest here. As we left she referred to it as "a neat place." My daughters absolutely loved the pool and hot tub here - we had it to ourselves the night of 1/13/2024 and the following morning. They also raved about the hot breakfast with a cute little Texas-shaped waffle and a variety of boba pearls, including blueberry flavor. Yes, I said boba! We stayed in Suite #203. It was nice and clean with two double beds and a sleeper sofa plus two flatscreens and ample outlets. After taxes and fees, my rate was $160.99 The only pitfalls for me was the interstate noise which wasn't too bad, but I could also easily hear kids running up and down the hallway a few times. Additionally, we had to use towels from our room for the pool. At one point I had to go downstairs to ask for a blanket that I thought should have been supplied in the room as part of the sleeper sofa. Nice, friendly staff. I'd definitely recommend for families.

Me, my husband, and daughter needed a place to stay due to a snow storm knocking out water and…read moreelectricity. Every hotel was fully booked so we tried Casabella and definitely have no regrets. That atmosphere was so beautiful; I'd love to come back and see it in the summer time. Thanks for your excellent service. :)

Lovely place in a surprising location (Andrews ;-). By far the nicest place to stay in town…read more Owners are pleasant and accomodating.

While in town for our aunt's birthday, we stayed at HIE. It was a great stay in a great hotel…read more Usually, at least one thing will be wrong with a stay, but not this time. The front desk was SO friendly. The room was perfect. Breakfast was delicious! Yes, 2 helpings of the biscuits and gravy! The front desk had free cookies and soft pretzels. So good, I definitely recommend staying here.

We stopped here on a drive back to Phoenix from Houston bc I remembered liking it. But the hotel…read moreisn't as kept up. Cons: 1. The whole hotel had a bad scent like musty or water damage. 2. They knowingly placed us in a room that had a/c water damage and was dried the same morning. The mold smell was unbearable! Luckily the desk attendant moved us when I asked, but she was aware that the room had water damage so I'm not sure why she placed us there in the first place. 3. From TX to AZ, you backtrack off the highway onto a side road 45 min and lose that time x 2. 4. Breakfast went downhill. But they put out pretzel sticks and warm cookies around 7pm. Pros: Car was safe, room was quiet, beds were decent.

Excellent stop for a weary traveler. We exclusively stay in Mariott properties and this is a good…read moreexample of a newish location. Great beds and shower, and EXCELLENT complimentary breakfast with hot and cold options. Great front staff when we arrived at 7pm. Way to go!

Very nice hotel with complimentary breakfast! This was a quick business trip and I would recommend…read morestaying here. Reasonable rates, my room was clean & comfortable. The desk attendants both evening & morning were pleasant and helpful. The complimentary breakfast was very good and was glad it was available to travelers like myself.

Great accommodations when traveling with a team and needing groups of rooms! This hotel helped us…read moreas we came down from Amarillo for volleyball playoff matches. The breakfast bar is not relegated to a specific dining room off the lobby but is set-up in the lobby each morning. There's ample space where the food sits but dining tables seemed a bit limited. Overall, the room was spacious and comfortable with many amenities (like microwave, fridge, stove top, and full wall of countertop space). This was a great place!

The stay was pretty mundane until the last night of our stay and the headboard of one of my kids…read morebeds fell at around 3am and scared the crap out of myself and my wife. I got up looked around and couldn't tell what it was. My wife noticed at 630 in the morning the headboard was slanted and immediately called the front desk and reported it. Upon receiving our bill they charged us $565, although Assistant General Manager Andrea Collin's only claims $500. The headboard was clearly being held up by cheaper plastic wall anchors. They're claiming we must have been too rough, or bouncing on the bed, none of which is truth. $565 for a headboard being remounted is an absurd price, and screams scam as Hilton HHonors policies are location specific. Until Andrea Collin's is out over there I wouldn't stay, because you will probably be charged with some sort of damage, regardless if it's wear and tear

here for work for 3 weeks the owners are really chill but the overall cleanliness is disappointing…read more I brought some Clorox wipes, wiped all the counters and the bed side tables weren't even clean and made the wipes a dark brown.

A little over priced. Not gonna lie looked a little scary at first but overall decent rooms for me…read moreand my employees. Not sure about a vacation motel or pleasure trip stay .