HORRIBLE. Don't stay here. Rude staff. We had driven 16 hours and were exhausted - arrived to check in, (had made a reservation on booking.com on the drive) and were informed that this Holiday Inn does not accept pets (we were traveling with our labs). However, another traveler marched right through the lobby with their pit bull (not a service animal).
We were informed that if we contacted booking.com and submitted a request to have our reservation cancelled, we would receive a refund. Just got off the phone with the incredibly rude manager who said she wouldn't be providing a refund under any circumstances and that "we should have known better".
Horrible customer service, clearly a hotel chain whose management doesn't care about having any consideration for their guests. Just care about that $$$
There are plenty of other hotels in the area. Stay anywhere else but here. read more