Extremely happy with the care I received from the entire dental staff! Everything was so smooth and…read moreorganized from check-in, X-rays, cleaning, checkout, etc. Special thank you to my hygienist, Kayla who was amazing.

I'm looking for a forever dentist. I have my 1st appointment with them this Friday 04/17th…read more Optimistic about it after reading their reviews.

Hands down the best Ortho office around. Prices are the same as other competing offices. Staff is…read moretop notch. Always friendly, professional and caring. My 7yr old absolutely had the best experience and intro to braces here! The office is super clean, on time, and everyone is so friendly. When issues arose we always were able to get in right away even though it was our fault- broken brackets etc. Dr. Knowles is great with the kids and parents. My son literally loved going there. They also give back to the community and have fun events for the patients/families. I highly recommend SATW.

My son and I had a great experience here and I would recommend them to anyone. They were always…read morevery friendly and comfortable. The place is clean and the Dr. is very personable, he asks you normal questions that your neighbor would ask and its like he's not there just to push you through and go to the next patient. The technicians were very nice and gentle as well and held a conversation to make you feel comfortable.

When we started going here I would've recommended them to the world they were great. Now that we…read morehave been there for year and a half to two years I wouldn't recommend these people to my dog. They are never there. They are hard to get an appointment with. Now that they have our money and it's hard to switch orthodontist they can't ever seem to see my child to do the adjustment. I have to go to Harker Heights or to Waco just to get something done. Or I have to wait for a month to a month and a half if I have to change an appointment it is ridiculous it is sad and these people have no commitment to the temple area or to our kids Modified to a 1 star. After my initial review they called and got a lot better. But they have gotten impossible to work with. They are never in the office and heaven forbid you have an issue on Friday because they don't work on Friday after lunch. So called in and was told for a broken wire that is poking my son in the mouth I would need to wait tell Tuesday. Please I beg you go anywhere other than this place.

Smile Doctors Braces provided us the GREATEST service overall from customer service to prices as…read morewell as amazing work. I had received pricing from another businesses and Smile Doctors Braces by far had better pricing and services. Not, to mention Jhona set down and went over our treatment plan and took the time to answer every question. It was such a quality visit in comparison to other places which it seemed to be based on time. She sat with my daughter assisted her in deciding on what was best braces or invisalign based in her life style. She ensured she knew how to operate her scan from home system in which, yes people they monitor your braces from a system you take home no need to be consumed with coming in constantly! I had a smaller child who became restless and Jhona put a Disney show on her so that we could focus on the treatment plan. She went above and beyond plugging in numbers to get payments where they needed to be for us. I also had a consultations with other Orthodontist and I have Tricare insurance they quoted me a price and wanted to get me in the chair immediately. However, Jhona contacted my insurance company to ensure I was covered based on my age in which I wasn't! Words can't express what her attention to detail meant as these other places would have had me paying out of pocket a crazy amount of money based on the fact they didn't check the fine print. I was down about the fact that I was not covered for Ortho care and Johana said, give me a bit and worked it out to where I could receive care at an affordable price! My daughter went back to get her braces and as I waited I heard a big welcome and cheer from staff for her, which just made her feel comfortable and like family. My smaller child was upset she wasn't getting a bag full of goodies or braces, lol and Jhona made her feel part of the process by giving her a T-shirt. The receptionist welcomed us and got us in the back very quickly and the Orthodontist took her time and answered all my questions. Lastly, I got a message from Jhona checking on my daughter a day later as braces at first can be a bit painful, she offered some tips for pain, words of encouragement and let me know I could contact directly with any questions. TREAT YOURSELF and check out Smile Doctors!!! Thank me later with your amazing Smile they will provide to you with lots of care!!!

These ladies knocked it out of the park from the front desk to the dental consult all the way to…read morethe check out! They are beautiful on the inside and out. Superbly professional, kind and thorough! You see your X-rays immediately! The office is beautifully designed as well. I highly recommend this place! A million stars if I could!

If you have a chipped tooth do not see dr. Rich. I had a chipped tooth that needed fixed, which had…read morebeen fixed 6 years before by another dentist. After Dr. Rich filled my chip in, it looked horrible, only lasted 1 week, and fell out while brushing my teeth, something completely unavoidable. He did a horrible job, and I'm sure he wasn't motivated to do a better job so that I would have to spend the money to get crowns. Thankfully the office refunded the price of the filling, but not the price of the exam. If you aren't competent enough to fix a basic problem, you should point your patient in the direction of someone who can. Unacceptable

This office is a prime example of becoming too big for your britches. The goal here is quantity,…read morepack them in, and keep those herds moving through. There is such a thing as too professional and too automated where the individual patient ceases to have any value. And even when you jump through their electronic hoops to keep your appointment and confirm it, they claim you did not do it (even when you could hold your phone up and show them the proof that you did) and take you off the appointment book. On my last visit here the assistants were so busy talking to each other across the hallway that I felt ignored as a patient. I prefer an office where an individual matters.

I started seeing Dr. Chris Wilkinson last year and absolutely love him! Everyone in this practice…read moreis awesome. The great experience starts when you walk through the door, you are greeted with smiling faces. Katie was working with the doctor that day & she was great. I had to have a couple of crowns worked on that day. Hopefully I will never have to change providers.

We had a great consultation. They went over every detail of how the braces will help our daughter…read more They take their time and have time to answer any questions that we had. They also made our daughter feel relaxed about everything. The staff and the dentist are amazing. I would recommend doctor Solomon and his team to anyone that need their services. Thank you doctor and team.

I went there and I was getting my braces fixed and what I noticed was ABSOLUTELY NOTHING getting…read moredone I mean there was so much GIGGLING and TALKING about un-orthodontic subjects, that I was just appalled. Plus, I was laying on the dentist chair when I was asked by a hygienist "Can you hold the suction?" Like whattttt? Not only that, but they left me to hold the suction longer than 10 minutes, by the time she came back my mouth felt like the Sahara Desert! Dr. Solomon is always late, I have to wait like 10-15 minutes just for him to tell the hygienists what wires and what he sees! This needs to be more professional and productive!! Not like a club hangout where you get paid!

My son is autistic and so the practice required us to prepay for conscious sedation. After doing…read moreso, they then rescheduled twice due to not being able to find one of their dentists who would do it. So they have the appointment without it. I asked for a refund since they failed to render the service. They said ok and it never came. We have called 4 times since then. It has been more than 6 months. Then he had his next appointment and they billed something to our account and used the money that I wanted refunded. We never agreed to that at any point. My son is disabled and I trusted the professionals to do what is right for him. They use his disability to swindle us out of almost $700. That is money that could be used to support him in other ways. Do not trust this business. They are a front and they will rob you.

My son had a scheduled surgery for 3 teeth to be pulled, fillings and some crowns. I requested he…read morebe put under. The day of they made me pay almost $800 before they took him back. Well I thought it was IV sedation. Instead a terrible tasting liquid that he couldn't drink. So it was cancelled. It was over a month ago and they still haven't paid me back my money. I get that the sedation he spit out I can't get back but the rest needs to be refunded. They give me the run around every time I call. Told me it takes weeks to get money back. But they sure make you pay before anything happens. I don't recommend this practice.

WORST PLACE EVER!! Went in to get my husband a set of…read moredentures, these are the worst set of dentures anyone could possibly have. We have been advised by two other dr's NOT to wear them. The dr we first saw told us we would get an initial set of dentures and then a permanent set after all the healing was done. That dr is no longer there, and the dr that is there, has said he is not going to honor what the first dr said. So we are struck with the initial set that does not fit correctly and now have to pay another dentist to have another set of dentures done. Now I'm playing phone tag with Peona and Ms. Hawkins to try to get a refund which Peona had already said could happen BEWARE!!! DON'T GO HERE IF YOU WANT GOOD RESULTS!

This was the experience I've ever had . The dentist hollard at me and had me crying after I told…read morehim if my dentures didn't fit I didn't want them. Then refused to adjust them. I had to go to anther dentist to be able to even wear them....rip off

Good luck if you call them and someone will answer; perhaps after a few days, 10 or 15 calls,…read moresomeone will respond; if you want to talk to a supervisor, good luck; there are none.

My husband had work done here in 2022. They did a root canal and 2 crowns. The experience was awful…read morefor him. First it took all day. He kept telling them he could still feel them working. He wasn't numbed all the way. They ignored him and kept working. He was in so much pain. Then after the root canal they did molds for the crowns. They were very rough. Absolutely no compassion. They use a secondary source for the crowns so it takes awhile for them to arrive. We waited a month before I finally called to ask about them. They couldn't find them in the system and weren't able to tell us when they would be ready. They told us they would have to investigate and get back to us. We waited a few days before calling them back. By some miracle they were found and waiting for him. It took another couple of weeks for an appointment. All in all the experience was not worth the time or money. He has continued to have issues with one of the teeth they put a crown on. A few days ago the pain became unbearable so we made him an appointment with a different dentist. Now the tooth with only a crown needed a root canal. During X-rays and exams they discovered that the crown on the original tooth with the root canal wasn't done properly. He will eventually have to have the crown redone. Since his appointment we've heard other negative stories about this office. We definitely would not recommend.

My daughter (14) had her braces removed last week. We didn't ask to have them removed or push for…read moreit. We were told they were ready to come off. So they came off. Big surprise, her mind line was off and they left an overbite. Their solution was to put her back into braces to correct their mistake. I don't know about y'all, but tell a teenager she's going to have to pay for someone else's mistakes and watch the emotional breakdown. Had another child at the office. Back in June will took him for a second opinion. They were shocked teeth weren't pulled nor was he equipped with a piece of hardware he needed for expanding the teeth. We pulled him as a patient and he is currently getting the treatment he needs and requires. I could not recommend this place less.

Two years and a few thousand dollars wasted with zero progress on my daughter's smile. Promises…read morekept being made that if enough of a change wasn't noticeable by a certain time other options would be explored. That date came and went, so we were DONE! The only upside is that we were able to get out of our contract. Just wish we had not wasted all that time and money.