To buy jewelry is one thing but to sell jewelry in this particular establishment is tricky. Seller…read morebeware you'll be given a line that your jewelry is not in style so they can buy at a lower price. It's not necessarily based on the weight. They have an estate counter with Jewlery marked up at top dollar that is less than desirable in style. The pieces that I considered less desirable I sold to them but the good pieces I took back and left the store. I am so glad I did. Because they were worth so much more than what was quoted to me at Diller's by the way. Again, seller beware.

I had such a great experience getting my engagement ring here. They have so many options and are so…read morehelpful. I will definitely be getting my wedding bands there as well. I highly suggest giving them a look!

Never take a color stone to have it mounted here. They mounted my 4 carat ruby and destroyed it…read more I don't know what they did, but the stone had a SI2 clarity grade. Now the ruby has a DeClassified clarity grade. Many colored stones have treatments such as polymers, glass, and oils which change when heat or harsh chemicals are applied. The bench jeweler made a negative comment to me when I viewed the finished piece. I am not happy with the results.

What a great experience I had at Van Scoy Jewelers! I was able to take a watch which I didn't…read morepurchase there and have it fixed in a short period of time. I had tried to have the battery replaced at other shops but was unable to have it fixed. Thank you Van Scoy Jewelers!

Valerie and Ralph are great to work with. They will work hard to create a customized piece. Highly…read morerecommend.

Raphael and Val have a wealth of knowledge with regard to the jewelry in their store. Their…read morepersonal touches and warm inviting atmosphere make your shopping experience wonderful. If you are looking for something different than those big mall store stop and talk to Val. She will work to get you the correct piece of jewelry.

A few months ago I took my watch to Leitzel's Jewelry in Lebanon to have it serviced and regulated…read more Since I got it back it has not worked correctly it's either gaining or losing time every freaking day it doesn't seem to hold the time for 24 hours like it has done before and when I contacted them they were rude to me and when I put up a review on yelp they accused me of trying to ruin their family business. Today I took my watch to Brent Miller in Lancaster they have a sterling reputation. Their watchmaker opened up my watch they said it looks like it never been serviced the inside was dirty and is both gaining and losing time and the gasket which is supposed to be replaced so it remains waterproof was the original gasket that was in the watch and never been replaced. I cannot say enough negative things about Leitzel's Jewelry, they completely screwed me and had me pay a couple of hundred bucks for either shoddy work and lied and didn't do the work. I wouldn't recommend them to my worst enemy!

Bought a beautiful engagement and wedding ring set. Sterling silver, costume jewelry and just…read moregorgeous! I've lost weight and no longer wear a 7 so hubby took there to be resized. I have had costume jewelry resized before and paid about $75.00. According to the young lady working there they would have to charge us the price as if the diamonds are real! What the heck does the diamonds have to do with the metal? She said return the set and get a smaller size! If I wanted to do that I wouldn't be in your store! I'm not even sure what size I now wear! And I'm being nice about what I've said. I could've said worse. Would not recommend this place. VERY disappointed since they have good reviews!

Hello! My name is Fernando Gonzalez,…read more I dont have a question, rather; I would love to give an experience review with Banter at the Berkshire Mall (1665 State Hill Rd Reading, PA 19610) located next to the Boscovs internal entrance! I just wanted to say how helpful, informative, friendly, and understanding Mikayla (hopefully that's how her name is spelled) was! She definitely went above and beyond to ensure that my questions and needs were satisfied and maintained. I wanted to specifically give her a 5 star rating!

Employee # 816509 DESERVES A RAISE. I brought my girls (5months & 4 years) old to get their first…read morepiercing today and it was such a smooth pleasant experience. This employee made my girls so comfortable and happy and they loved it. Couldn't be happier. She really deserves a raise.

Terrible service. My boyfriend got me a ring for christmas, a few months later I lost a diamond,…read moretook it back to have it replaced, went back to pick it up a month later and in less than 2 hours another diamond was gone... went back the next day and they didn't want to help us. They then told me I could pick any other ring from the same collection. I picked one but they had to send it out for sizing, it was supposed to be done on the 13th and it wasn't... very dissatisfied with zale ks and how they deal with their customers

Had the pleasure of meeting Vernisa Phillips who was very friendly and spent time with us. Made…read morethe buying process so much easier when you trust the sales person. Will refer all my friends, and we will be back. Sandy

This place is ALWAYS packed ... I'm talking 5-6 people waiting at once with 5-6 people being helped…read moreat once. It's ridiculous. The associates spend so much time with 1 customer & I get it, they want the sale but they need to learn how to help multiple customers at one time. And they are so RUDE ... never greet you when you walk in, just look at you & look away. I've been in 3 times and twice had to walk out due to super long waits (10+ minutes) without anyone even acknowledging me. The last time I went in I was doing a return & the associate had an attitude and was rude because I didn't want her to tighten the jewelry I just wanted a refund. Will never patronize this Kay's ever again.

The selection in the is nice and the prices are reasonable. However, I had reservations about my…read morepurchase as I was making it. I even told the associate that as I was looking around that my wife always returns my gifts. Not once did the associate mention that their return policy was very strict. It was only after I completed the purchase that I saw the return policy...which stinks!! Only store credit if return made within two weeks of purchase?!?!! Who has a policy like this these days? Since I wasn't shopping on the day that I was planning to give the gift, what a novel concept, I can only hope that my wife likes my purchase. However, with a return policy like that, I won't be back.

The staff is very friendly! The pieces are unique. Something to match every budget! Just ask!read more

My wife's wedding rings haven't fit for quite some time and have been through quite a lot while she…read morewas able to wear them. Took them in with a ring that was just a shade too big for her now. They took a look at the rings, asked quite a few questions and we settled on a new size, while also repairing the crown, which had been worn down to almost nothing (as noted above, the rings were heavily worn). Also took the time to show me exactly what was going on with the crown/prongs for the diamond under magnification, to make sure that I was comfortable with the added cost of that repair. Cost was exactly what I had planned for and the time frame to have them completed also aligned with what I had in mind. I won't be going anywhere else if I ever need anything ever again.

Gipprich Jewelers is a family owned business that cares about their potential customers…read more The first time at Gipprich Jewelers, my fiance and I were looking to get ideas for our wedding bands. We explained that we would not be buying that day, and Amy thought that was a good idea. She showed us what was available, made suggestions on metals, informed of what could be shipped in, and made us feel comfortable in our decision to see what was out there. My fiance and I then returned to Gipprich Jewelers to look through the titanium catalogs for his wedding band. He found a few designs that he liked, but wanted to see and try them on first. Amy took down the numbers and called within the week to let us know they were in. When we went in to try on the bands, Amy was not there. The young lady that was there was wonderful (I wish I could remember her name) and understood that we previously had been working with Amy. We still did not feel any pressure to buy or to rush. My fiance took his time trying on the various styles that they ordered in for him. My fiance picked out the one he really liked, but the young lady informed us that it came in two different widths. My fiance wanted to make sure that he was getting the perfect ring since he will be wearing it forever; therefore, he asked if the other width could be brought in to try on. Within the week, both widths were in the store to try on. Richard was the one to help us when my fiance and I came in to make the final decision on his ring. Again, we did not feel any pressure and he did give my fiance a few good pointers about the ring and the width. My fiance then picked the width and we were able to buy it right then. Since my fiance picked out his wedding band, it was time to get mine. Previously, Amy had found the perfect band for my engagement ring. Since Amy was busy with other customers, Richard tried his best to find the ring Amy had previously shown me, but did not succeed. He quoted me for the wrong ring and we left without mine that day. The next day, my fiance tells me that Amy from Gipprich Jewelers left a message on his phone telling him that she found the ring that she had previously shown me. I went in later that week and Richard was there. He was very pleasant still and was glad that Amy found my ring, called my fiance, and that I was now happy with the ring I always planned on buying. I would strongly recommend Gipprich Jewelers. They have the best prices around; my fiance and I spent under $200 for our wedding bands! They are a wonderful group of people that know their trade and are honest. And, It is a no pressure environment.