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    West Penn Power

    3.0 (2 reviews)

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    7 years ago

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    11 years ago

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    Duquesne Light

    Duquesne Light

    1.2
    (137 reviews)

    I see so many 1-star reviews on this page, so my 5-star review is definitely an outlier! Well, I…read moretruly had a very positive experience with Duquesne Light. For over 100 years, Duquesne Light has provided electricity to customers in Allegheny and Beaver counties. For several years, I have purchased electricity from them, and I experienced no major problems. My first major experience with Duquesne Light occurred last week, when the electricity in much of my house went out. I called the company's customer service department, and a representative answered the phone in about one minute. The representative said that she saw nothing wrong with my service, but she put in a ticket for a technician to visit my house to investigate the problem. In less than one hour, a technician arrived, and he said that a wire in the ground was likely damaged. He requested that two other technicians arrive to repair the wire. In less than one hour, those other two technicians arrived. They dug a 3-foot-deep hole in my yard to expose a damaged wire, and they repaired the wire. I did not have to pay them any money. All four of these employees at Duquesne Light provided extremely timely and courteous customer service. I felt very surprised and impressed by their responsiveness. I now have electricity, and I feel very happy with this company.

    We have gone 9 days without power and their status still says "awaiting dispatch"! WTF! They came…read moreyesterday afternoon to our neighborhood, parked their utility trucks and just left for the day. An absolute joke. Their disaster management policies are not existing and a complete joke! Stay away from them and take your electricity needs somewhere else.

    Columbia Gas of Pennsylvania

    Columbia Gas of Pennsylvania

    3.0
    (2 reviews)

    So they call me & leave message for leap heat application on October 24 th so I call n then it says…read moreit's too late to apply n starts on November 4th! I'm given then another number to call n guy says it's for insurance questions instead n says u probly dialed wrong number- why do they call me after it's too late to apply ? I'm on disability & rely on help to pay my bills I'm single n supporting bills on limited income n welfare told me I was too late to apply last month no one can do their job anymore!!

    I am unsure of where to credit the service I received so this one is for Columbia Gas of PA in…read moregeneral. I recently switched to Columbia Gas and talked to a representative over the phone to understand my first bill. The call was taken quickly with little to no wait time and the operator was extremely friendly and thorough explaning the various charges. While that conversation was happening, I remembered that there was a light odor under the range when I opened the cabinet doors. If you do not already know, natural gas in its pure form is odorless so gas companies add an odorant to the gas to give it a distinct smell, usually similar to rotten eggs or sulfur. The rep immediately acted on that and dispatch personnel to the house. As soon as I got off the line regarding my bill, the guys were already pulling up! What a shock to see such a fast response! Not only did they confirm that there was a minute leak, they did the simple fix that removed that issue altogether! Thanks so much to them for fabulous customer service!

    Wilkinsburg-Penn Joint Water Authority

    Wilkinsburg-Penn Joint Water Authority

    1.0
    (9 reviews)

    Thus business sucks! The do not have an efficient emergency system…read more They dont tell you about outages or emergencies. It is the dead of winter and no water. i am highly upset. Other utilities put a recording on when yhere is ab outage. This is bull---- tell us when us when can we expect water.

    These people are liars cheaters& thieves! They have a mean self righteous screw you attitude! They…read moreknow that there is nothing u can do when they cheat you. They are changing over/updating the meters and changed mine and told me no charge. Then I got charged $211.00!! They said the old meter was broken & that it froze! It's in my basement which is 65°or higher all winter& I think I'd have known. Then they said I hadn't made a payment since April so I finally made her check my bill history which showed I pay 4-6 months AHEAD for last 7 years so not only have I NEVER been late but always had a CREDIT! Then they said I broke it! How does one BREAK A METER??? Im on social security& its the LOWEST AMOUNT & I happen to have a little extra to pay(& they stole the $150 I paid for pay ahead bill and put it towards the METER! BUT WHAT ABOUT SENIORS WJO DOBT HAVE AN EXTRA $211 bucks sitting around? No warning and they gave me 10 days to pay it, then additional charges and then in July 2025 shut off! So from May 27th I had til June 9 tobpay $211 for the meter or added charges and then in July off! They were so cobdescending rude and bunch of LIARS AND THIEVES! SICKENING TREATMENT fir lowincone senior who has NEVER BEEN LATE AND PAID EARLY ALWAYS!! But I have no choice! Very bitter!

    West Penn Power - utilities - Updated August 2026

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