Today I called to ask about LASIK. I reached an automated message and then was transferred when I…read morepressed the correct number. I reached a female representative who then transferred me again when I said I was looking into getting LASIK. I was then transferred again by another staff member who wanted me to speak to someone specific about getting the procedure. I then reached the voicemail of someone who wasn't available to speak to me about the generals of getting LASIK. I left a voicemail telling them I'd be leaving a review on their services up to this point. Conclusion: What service? *UPDATE The staff at NW Eye Clinic tried desperately to reach me. They responded personally to my online review and even tracked down my phone number and left me a voicemail, profusely apologizing for the runaround I received and promised better service. The reps were very sincere and they chalked it up to the holidays and a skeleton staff. I respect how they handled the situation, however within minutes after this experience, I scheduled an exam for the very next day, passed it with flying colors, and set a date to get LASIK in four business days through LASIK PLUS of Edina. I'm not sure what I'll be missing through NW Eye, but I have a feeling it was definitely good customer care.

Dr. Ehlen is highly recommended. They staff are all…read morefriendly and professional. if you require eye surgery they do a great job.

I went here for my annual eye exam, like I have for years. They dilated my eyes and my eyes were…read moreuncomfortable the rest of the day, which I expected. What I didn't expect was that the next day my vision was blurry and my eyes were in significant pain. I called and was told to use eye drops. I did, and it only got worse. The following day I went to a different eye doctor and was diagnosed with an eye infection. Based on the timing, I have serious concerns about sanitation and hygiene practices at this clinic. I won't be returning, and I recommend going elsewhere.

Think twice before you decide to get your eye surgery here. The doctors are good but the office…read moretreats all patients like numbers, not individuals. It's a factory - designed to shunt through as many patients as possible.It's disorganized and rushed - the staff doesn't follow up with your questions or when they do call they have no idea who you are. You are just some nameless bill-payer. As well they take too many patients so your doctor may give you only a very short rushed ocnsultation where you have to decide on the spot on which procedure to have based on VERY LITTLE information. Then a scheduler calls you and rushes you to commit to a surgery date.Their object is to "fit you in " My advice:. Find an ophomalogist that has a private practice. Don't go here.

I have been going here for many years and highly recommend. It feels more home like than a doctors…read moreofffice. everyone is super respectful

The pediatric optometrist and support staff are great! But the process, communication and access to…read morethe eyewear we needed has been horrible. We were in a situation of needing glasses and contacts for the first time and are going on 6+ weeks from our original appointment to getting what we need. There should be better solutions and care for situations like this and we are receiving nothing.

I went to Dr. David Whiting to have an extraction & dental implant preparation under light…read moresedation. I was extremely happy with the care I received from the front desk back to the excellent assistants. I was very anxious about having this procedure as I am 83 years old & am taking Reclast for osteoporosis. Dr. Whiting took the time to answer all my concerns. The procedure went very smoothly. I had very little pain and didn't need to take anything but Tylenol for a day or two afterwards. I was surprised how little swelling I had & how quickly I recovered. I highly recommend him.

Dr. Whiting was great. He has a wealth of experience in his field and it showed during my procedure…read morewith him. He and his clinic were far better than the other 2 clinics i visited for estimates. No pressure and a great doctor!

Update: 5/16/2024 - Lasik was a success! For those…read moreconsidering it, here are a few things to know. Total time from entering to leaving the clinic is about a hour to an hour and a half. I was lucky only 5 people were ahead of me, but I was told that it can be as much as 20 (so could be longer) - The actual procedure is about 15 minutes. They use a little suction first on the eye. This for me was the most irritation and pain of the process. Due to machine being pressed against eye and has to be centered. Not comfortable. Not long though. - The actual laser you don't really feel anything, the doctor uses a little brush to wipe your eyes. If your eyes water a lot like mine. They do use a tiny little vacuum to get the excess liquid. (kinda like at the dentist but 10x smaller) - Eyes are a little red from the suction. But you notice a difference right away. Can be blurry at times on and off which is normal. Eyes need to heal, but use the drops regularly and recovery so far is great! Recommend! Love the staff there! First time here, was helped by Tamika who was excellent! Very friendly and informative. Came here for the free consultation for lasik. If you never done this before like me. Here is what to expect. (do the patient registration online, saves you time) Took about 1.5 hours from start to finish. They basically do a whole eye exam again and have you watch 8 minute video about the process. They go over pricing, side effects, recovery time and after care after the surgery. Lots of information but so far good experience.

Dr. Whiting doesn't even work here anymore. They're just falsely using his name and reputation to…read moreget business. Even in a google search it comes up as "the most experienced," which is a blatant lie and dishonest, frankly illegal method of attracting customers. On top of this, they won't honor the lifetime guarantee given to dr. Whiting's patients even though the language in the provided agreement clearly implies that they must. Anyone who is being denied an enhancement as a former patient of dr. whiting's, i urge you to contact the bbb and file a complaint. You paid for custom lifetime lasik, which includes free enhacements. Dr. Whiting and Ovo clinic will not honor it. Whiting clinic will not honor it (which is absolutely illegal). Amazing that there are no class action suits.

During my appointment with Dr. Oluwaseun Acqua, I did not seek evaluation or treatment for hair…read moreloss, dry skin, or a foot rash. I only explained why I was completing my annual physical and discussed information in the context of my overall health history. I was not requesting separate consultations, diagnoses, or treatment for these issues. I understand that billing and coding can be complicated, but I should not be charged $287.23 for a preventive annual examination because routine discussion during that appointment was apparently interpreted or coded as separate medical concerns that I did not seek treatment for.

The people at the front desk are very pleasant. I saw my primary Doctor. I've also…read moreUsed the eye care department and basically all looks good.

I am a current cataract patient age 55 and I just want to say how West Metro/Dr. Gess have been…read moreabsolutely amazing. I was diagnosed with rapidly developing cataracts in both eyes last summer, and once they became severe enough to require surgical intervention, I was referred to Dr. Gess by my optometrist. Dr. Gess and West Metro acted quickly to get my insurance approvals and got me set up with lens implants on the day of my first visit with them. I had my first eye done two weeks before the second eye which was done a few days ago. The results are totally amazing! I now have 20/20 vision in both eyes, and I can't describe just how radical the difference in seeing color vision is as well. The colors I see now are really popping compared to my previous level of vision. The procedure was very fast, painless, and really easy. I literally had NO pain afterwards, and the vision difference was immediately apparent on the day of surgery. The care and professionalism I experienced was top notch, and I highly recommend that any patient with a cataract diagnosis choose this practice for their surgical care! I could not be more satisfied and pleased with the results!

From the owner: Offices in Golden Valley, Plymouth, Buffalo, and Monticello…read more From comprehensive eye care to the most complicated medical eye conditions, the doctors at West Metro Ophthalmology provide a complete range of services to people of all ages and with a variety of eye health problems. Our goal is to provide the best possible care for all your eye care needs, including small incision, no-stitch cataract surgery, premium intraocular lens implantation, laser vision correction, glaucoma surgery and customized contact lens fitting. We pride ourselves on our experienced and board-certified physicians and well-trained staff, state-of-the-art equipment and technology, and commitment to our community. Call today for an appointment at any of our four convenient locations.

I encountered significant difficulties coordinating work‑related injury care through this clinic…read more Their team did not align with our established return‑to‑work program, which led to delays, conflicting recommendations, and added administrative burden. Reaching staff who could clarify restrictions or documentation was consistently difficult, causing further setbacks. Afterward, I found several public reviews describing similar issues with communication and care focus. Based on this experience, safety and HR professionals may want to monitor cases closely or consider alternative clinics for occupational injury management.

I really like coming to this location for my primary care provider checkups. It feels like the…read morepeople here care about me, and the location is super easy to get to with a lot of parking. The interior is clean and spacious while being inviting. My doctors here listen to me. Today, someone greeted me who had Star Wars figurines all over their desk, which made me smile. It's the little things!